Billy Herbert

My experience with Austin in sales and Billy in the service Department has always been Excellent. Billy is very professional, my man when it comes to getting the car repaired.. service Department has always been Excellent. Billy is very professional, my man when it comes to getting the car repaired.. More

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First class treatment with fast and efficient service. Nice waiting area. Billy H took great care of us! Nice waiting area. Billy H took great care of us! More

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Sonya was great to work with and she answered so many questions for me! I would highly recommend Sonya and the Galleria BMW team. I also recommend Billy and the service dept. They’re second to none! questions for me! I would highly recommend Sonya and the Galleria BMW team. I also recommend Billy and the service dept. They’re second to none! More

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This is my third time trying to praise my sales person with this clunky system. Here goes. Sonya West is super star. She knows the products and goes all out to work with you. Never high pressure or over with this clunky system. Here goes. Sonya West is super star. She knows the products and goes all out to work with you. Never high pressure or overbearing. We will be back and look forward to working with her again. More

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We always feel welcome when we come through the doors. Very nice people in both sales and service department Very nice people in both sales and service department More

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Ben was phenomenal. He sold me my truck starting with a simple text message! He was professional and patient, very knowledgeable, and understanding. He was a perfect gen He sold me my truck starting with a simple text message! He was professional and patient, very knowledgeable, and understanding. He was a perfect gentleman and a dependable salesman. He did not rush me and understood the important of making informed decisions. We stayed hours later passed closing time and he acted like it was 2 pm on a workaday, rather than 8 or 9 pm on a Saturday night. Ben is the best!! Make him your salesman or you’ll be sorry! I got exactly what I wanted and it made sense financially. Thank you Ben! More

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The service department is very disappointed. We have taken our BMW 5 different times for the same reason. Leaking coolant,, We pick it up don’t even get 200 miles on the car and it’s leaking aga We have taken our BMW 5 different times for the same reason. Leaking coolant,, We pick it up don’t even get 200 miles on the car and it’s leaking again, we take it back in and is told it’s another part and with our deductible it’s 600 dollars ever time. I have brought over 15 different vehicles from Mandel and did all of my business with them. The way they treat their customers now I will never buy a vehicle or take a vehicle to them. They lost all of my business. More

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The attention to customer comfort detail was excellent. My repairs were more than I expected, but I was given a discount that may help me in getting the repairs done sooner. My wait was over 2 hours, but I My repairs were more than I expected, but I was given a discount that may help me in getting the repairs done sooner. My wait was over 2 hours, but I felt the service was thorough. More

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They were very helpful when a software update didn't download completely. They were able to take care of the issue quickly download completely. They were able to take care of the issue quickly More

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Absolutely the most people friendly professional dealership. Quentin went above and beyond assisting me with all details..like 2 trips to the collision center to retrieve my items from my 2024 X5 a dealership. Quentin went above and beyond assisting me with all details..like 2 trips to the collision center to retrieve my items from my 2024 X5 after it was totally destroyed. I’ll always buy from Q! Financing my new 2025 X5 with BMW was a breeze…I never left my home ..Quentin delivered my SAV to me! And training with BMW’s genius Ryan was amazing and helped me navigate the system easily! More

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