Billy Herbert
Billy Herbert at Galleria BMW

Billy Herbert

Service Manager

Galleria BMW

11282 Mandal Parkway
D'iberville, MS 39540

Contact Me
4.9
174 Reviews

Hey everyone! I’m born and raised on Ms Gulf coast. I’ve been in the service business for 24 years. I enjoy creating relationships with my clients and helping them in anyway with there vehicle needs. I’m married with 3 teenage boys. Yes, life is busy! I look forward to helping in anyway possible.

Industry Experience

24 yrs, 8 mos

Languages Spoken

English English

4.9

174 Reviews

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174 Reviews of Billy Herbert

August 14, 2025

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Employee Rating

If you are considering purchasing a vehicle at Galleria BMW, working with Sonya West will make the process smooth and enjoyable. Sonya stands out for her genuine professionalism and excellent communication More

by Swatchesfabric
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes

Other Employees Tagged: Sonya West, Amy Lancaster

Aug 15, 2025

Galleria BMW responded

Swatchesfabric, Thank you so much for taking the time to share this. We truly could not be happier to hear that you had a genuine, professional, smooth, and enjoyable process with Sonya and our dealership. We know that you will continue to love your new BMW, but if there is anything else that we can assist you with please do not hesitate to reach out. Welcome to our Galleria BMW Family!

August 10, 2025

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Galleria BMW really knows how to treat customers. If you are interested in.purchasing a BMW, this is THE place—take it from a returning customer! Exceptional service in every way, shape and form. More

by Ppnolabsl
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: MICHELLE LADNER, Ava Williams , Cody Bowman

Aug 13, 2025

Galleria BMW responded

Ppnolabsl, Thank you SO much for taking the time to share this. We truly could not be happier to hear that you had the absolute best time working with our entire dealership and team. We always strive to treat our customers like absolute royalty, and we are so pleased to hear that we were able to do just that. We know that you will continue to absolutely love your new BMW, but if there is anything else that we can further assist you with please do not hesitate to reach out to us. Thank you for your continued business and trust; We are so grateful to have you as part of our Galleria BMW Family!

August 02, 2025

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Ava was a delight to work with. She was very professional and responded to all my questions very quickly. The entire process of purchasing my new BMW went smoothly and I highly reco More

by tbrownmd
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jacob Jaudon, Ava Williams

Aug 05, 2025

Galleria BMW responded

tbrownmd, Thank you very much for taking the time to share this with us. We truly could not be more pleased to hear that you had such a wonderful time working with Ava and our dealership purchasing your new BMW. We really appreciate your business and recommendation, and we are so grateful to have you as part of our Galleria BMW Family!

June 16, 2025

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Sonya went above and beyond to find the car of my wife’s desires and after owning over 40 cars I will say this is the best experience we’ve ever had with the dealership and continue to have and look forward More

by Ted.tccsinc
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jun 18, 2025

Galleria BMW responded

Ted, Thank you so much for taking the time to share this. We are so happy to hear that you had the best time working with Sonya finding your wife's dream car. We know she will continue to love her vehicle, but if there is anything else that we can assist either of you with please do not hesitate to reach out. We really appreciate you both, and we look forward to working with you in the future. Welcome to our Galleria BMW Family!

June 13, 2025

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Service department is friendly, thorough and easy to deal with. They took care of standard service and diagnosed an additional problem. Dealership has a nice waiting area. More

by charkbite
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Jun 16, 2025

Galleria BMW responded

charkbite, thank you so much for your kind words about our service department team. We are so pleased to hear that you had a friendly, thorough, and easy experience servicing your vehicle with us. If there's anything else that we can assist you with, please do not hesitate to reach out. Thank you for your business!

June 11, 2025

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The dealership had a great selection of vehicles. The facility was clean. We were greeted by every employee that we encountered Nice folks and really seemed to care More

by tcasaday1918
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Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jacob Jaudon

Jun 16, 2025

Galleria BMW responded

tcasaday1918, thank you very much for taking the time to share your experience with us. We are so pleased to hear that you loved our selection of vehicles and had a great time working with our team. If there's anything else that we can assist you with, please do not hesitate to reach out. We really appreciate your business and trust!

June 02, 2025

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Top-notch quality customer service. Mr. Herbert's efficiency and attentiveness are of 5-star caliber. More

by JOHNNYALEX23
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Jun 06, 2025

Galleria BMW responded

JOHNNYALEX23, Thank you very much for your kind words about Mr. Herbert and our dealership. We are so pleased to hear that you received top-notch, efficient, attentive, and quality customer service. If there is anything else that we can assist you with, please do not hesitate to reach out. We really appreciate your business and trust!

May 16, 2025

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My experience with Austin in sales and Billy in the service Department has always been Excellent. Billy is very professional, my man when it comes to getting the car repaired.. More

by Creole
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: MICHELLE LADNER, Austin Watts

May 20, 2025

Galleria BMW responded

Creole, Thank you so much for taking the time to share your experience with us. We truly could not be happier to hear that you had such an excellent time working with Austin and Billy. We really appreciate you trusting us with your business, and we hope to continue to work with you in the future!

May 15, 2025

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First class treatment with fast and efficient service. Nice waiting area. Billy H took great care of us! More

by Goldeneagle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 15, 2025

Galleria BMW responded

Goldeneagle, Thank you so much for sharing this! We are so pleased to hear that you received first class treatment from Billy and our dealership, and we hope to continue to work with you in the future! Thank you for your business!!

May 03, 2025

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Sonya was great to work with and she answered so many questions for me! I would highly recommend Sonya and the Galleria BMW team. I also recommend Billy and the service dept. They’re second to none! More

by SharmonWichman
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Sonya West

May 04, 2025

Galleria BMW responded

Thank you so much for sharing this, Sharmon. We are so pleased to hear that you had such a great time working with Sonya, Billy, and our team. If there is anything else that we can assist you with, please do not hesitate to reach out!

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