Billy Herbert

Sonya was great to work with and she answered so many questions for me! I would highly recommend Sonya and the Galleria BMW team. I also recommend Billy and the service dept. They’re second to none! questions for me! I would highly recommend Sonya and the Galleria BMW team. I also recommend Billy and the service dept. They’re second to none! More

Report | Print

This is my third time trying to praise my sales person with this clunky system. Here goes. Sonya West is super star. She knows the products and goes all out to work with you. Never high pressure or over with this clunky system. Here goes. Sonya West is super star. She knows the products and goes all out to work with you. Never high pressure or overbearing. We will be back and look forward to working with her again. More

Report | Print

We always feel welcome when we come through the doors. Very nice people in both sales and service department Very nice people in both sales and service department More

Report | Print

Ben was phenomenal. He sold me my truck starting with a simple text message! He was professional and patient, very knowledgeable, and understanding. He was a perfect gen He sold me my truck starting with a simple text message! He was professional and patient, very knowledgeable, and understanding. He was a perfect gentleman and a dependable salesman. He did not rush me and understood the important of making informed decisions. We stayed hours later passed closing time and he acted like it was 2 pm on a workaday, rather than 8 or 9 pm on a Saturday night. Ben is the best!! Make him your salesman or you’ll be sorry! I got exactly what I wanted and it made sense financially. Thank you Ben! More

Report | Print

The service department is very disappointed. We have taken our BMW 5 different times for the same reason. Leaking coolant,, We pick it up don’t even get 200 miles on the car and it’s leaking aga We have taken our BMW 5 different times for the same reason. Leaking coolant,, We pick it up don’t even get 200 miles on the car and it’s leaking again, we take it back in and is told it’s another part and with our deductible it’s 600 dollars ever time. I have brought over 15 different vehicles from Mandel and did all of my business with them. The way they treat their customers now I will never buy a vehicle or take a vehicle to them. They lost all of my business. More

Report | Print

The attention to customer comfort detail was excellent. My repairs were more than I expected, but I was given a discount that may help me in getting the repairs done sooner. My wait was over 2 hours, but I My repairs were more than I expected, but I was given a discount that may help me in getting the repairs done sooner. My wait was over 2 hours, but I felt the service was thorough. More

Report | Print

They were very helpful when a software update didn't download completely. They were able to take care of the issue quickly download completely. They were able to take care of the issue quickly More

Report | Print

Absolutely the most people friendly professional dealership. Quentin went above and beyond assisting me with all details..like 2 trips to the collision center to retrieve my items from my 2024 X5 a dealership. Quentin went above and beyond assisting me with all details..like 2 trips to the collision center to retrieve my items from my 2024 X5 after it was totally destroyed. I’ll always buy from Q! Financing my new 2025 X5 with BMW was a breeze…I never left my home ..Quentin delivered my SAV to me! And training with BMW’s genius Ryan was amazing and helped me navigate the system easily! More

Report | Print

I just leased a 2024 Honda prologue and it’s electric. I’ve never owned or lease an electric vehicle before in my life and I’m almost 50. I’m a nurse and I work many hours. I had not had a chance to get a I’ve never owned or lease an electric vehicle before in my life and I’m almost 50. I’m a nurse and I work many hours. I had not had a chance to get acclimated to my new car.. I ended up stranded essentially at BMW in Diberville, Mississippi. Meanwhile, My Son was waiting for me and Slidell Louisiana so I could take him to court a very important court date and he has many issues. He struggles with like PTSD and anxiety.. Needless to say, I was very stressed at the situation of running out of electricity for my vehicle. Katie generously came to my rescue and allowed me to use BMWs electricity to charge my vehicle even though it was slow. I was so grateful and relieved. She allowed me to do this for many hours so that I could have enough power to get to Electrify America in Gulfport.. I can’t thank her enough she’s an angel and she’s in great enormous asset to your company. My next vehicle will be a BMW and I’m buying from her. I’ve already made up my mind and no one can change it. That’s the how much of an impact she made on me. She has called me and texted me many times to check on me and make sure I’m doing OK and I’m all right I just can’t thank her enough. I also want to say that everyone at BMW was very kind and helpful to me while I was waiting on my car to charge. The receptionist was very kind giving me a water when I was very thirsty. Katie showed me the Starbucks coffee and I enjoyed that and needed it. My experience at BMW was wonderful despite the stressful issue I was dealing with that day. I am telling everyone I know about this and I adore Katie. She is kind respectful and highly professional. Keep her forever. Sincerely, , Rebekah Guy More

Report | Print

I am more than grateful with the Service that I received from the Service Department in helping me with my 2022 BMW X7. Ms. Katie was more than capable and helpful with getting my Small truck logged on into from the Service Department in helping me with my 2022 BMW X7. Ms. Katie was more than capable and helpful with getting my Small truck logged on into the BMW System. The Galleria BMW auto Service was multitasking helping each, and every customer out some customers was very rude to them, but I saw them handle these customers with patient, kindness, respectful and very professional in spite of the way that they was being treated by some of the customers. To whom who read this message you have a great Team!! Again thank you for your service and dedication to your job! V/r Carolyn Gift More

Report | Print