

Billy Underwood | Page 2
Sales Manager
Joe Machens Capital City Ford
807 Southwest Blvd
Jefferson City, MO 65109
Recently relocated to Jefferson City from Oklahoma City, OK. Proud father of 3 kids, 2 will be attending Helias Catholic High School and youngest will be attending St. Peters inter-parish school. Married to Nicole (Asahl) Underwood who grew up in Jefferson City.
Read moreDealership Experience
4 yrs, 9 mos
Industry Experience
27 yrs
368 Reviews
Write a Review368 Reviews of Billy Underwood
January 08, 2023
We will be recommending to our family & friends that they first check out Joe Machens Capital City Ford and most definitely ask for Austin Radmacher. If it was not for Austin, we would have written-off the first check out Joe Machens Capital City Ford and most definitely ask for Austin Radmacher. If it was not for Austin, we would have written-off the overall Joe Machens dealership because of the experience we had with the branch in Columbia, MO in October. We only meet Billy Underwood briefly, but spoke with him several times on Tuesday. After I explained what happened at the Columbia Branch, he assured us that the vehicle we selected would not be sold to someone else that it had been pulled and he followed up with the finance department several times to make sure that they sent the Deposit payment link and your offer to finance the vehicle. As far as your finance department, I felt the first gentleman in finance was very slow to respond, we expected to hear from them first thing in the morning for the deposit link and no later than 1 on Tuesday for finance options. It was 4 or 5 pm and it was only after my second call and speaking with Billy. First guy from finance was out on Wednesday and I spoke with Jason Hicks; he was apologetic and got me the information I needed for our bank in a timely manner. Still waiting to receive by email the detail information on the Ford Extended Warranty packages Jason shared with us on Saturday to compare to our bank's extended warranty package. Just a thought, this should have been offered to us on Tuesday along with an improvement in presenting your company's financial offer so we could have compared before deciding on which financial institue we were going with. We did not select your because how the first person handled, seemed rushed only done because Billy kept having to ask for it. More
Other Employees Tagged: Austin Radmacher , Jason Hicks - Good after stepping in from the first person in finance.
November 29, 2022
Mike and everyone at Machens Ford are amazing to work with. They truly care about their customers! This was the 4th vehicle we have gotten from this location and im sure we'll be back!!! And will tel with. They truly care about their customers! This was the 4th vehicle we have gotten from this location and im sure we'll be back!!! And will tell all our friends! More
Other Employees Tagged: Ben McGrail, Mike Matteson , Jason, Hicks
November 29, 2022
Nice selection of used and new vehicles but service dependent leaves a lot to be desired. They follow some strange Ford Motor Company protocol when repairs are needed and it takes 4 times longer than n dependent leaves a lot to be desired. They follow some strange Ford Motor Company protocol when repairs are needed and it takes 4 times longer than necessary to complete repairs so plan on being in a loaner or renting a car for a long while depending on your warranty More
Other Employees Tagged: Tom Stegeman, Douglas Keeler, Ben McGrail, Austin Radmacher, Brian Mushrush
November 25, 2022
Our whole experience was fantastic! Jalen went above and beyond for us and Jason was great to work with on the financing. Jalen went above and beyond for us and Jason was great to work with on the financing. More
Other Employees Tagged: Jalen Sands , Jason Hicks
November 11, 2022
Jalen, my salesperson, did a great job throughout the buying process and exceeded my expectations. The finance specialist was very nice to deal with also. I would recommend working with Jalen to anyone buying process and exceeded my expectations. The finance specialist was very nice to deal with also. I would recommend working with Jalen to anyone in the market for a new or nice used vehicle. More

Other Employees Tagged: Jalen Sands
November 04, 2022
The experience was no pressure no upsell just a real smooth business transaction. Our salesperson and finance person both extremely professional no pressure thanks for an enjoyable experience smooth business transaction. Our salesperson and finance person both extremely professional no pressure thanks for an enjoyable experience More
Other Employees Tagged: Cody Byers, Bo Heavin
October 20, 2022
Good experience overall and good communication from Robert spanning several trucks and months with lots if questions. Robert spanning several trucks and months with lots if questions. More
Other Employees Tagged: Robert Pigford
October 08, 2022
The entire sales team was very professional,friendly and knowledgeable. Joe Herx found me the perfect vehicle I was looking for. Billy gave me a good trade price. Overall experience was excellent. knowledgeable. Joe Herx found me the perfect vehicle I was looking for. Billy gave me a good trade price. Overall experience was excellent. More
Other Employees Tagged: Joe Herx