Billy Underwood | Page 2

We will be recommending to our family & friends that they first check out Joe Machens Capital City Ford and most definitely ask for Austin Radmacher. If it was not for Austin, we would have written-off the first check out Joe Machens Capital City Ford and most definitely ask for Austin Radmacher. If it was not for Austin, we would have written-off the overall Joe Machens dealership because of the experience we had with the branch in Columbia, MO in October. We only meet Billy Underwood briefly, but spoke with him several times on Tuesday. After I explained what happened at the Columbia Branch, he assured us that the vehicle we selected would not be sold to someone else that it had been pulled and he followed up with the finance department several times to make sure that they sent the Deposit payment link and your offer to finance the vehicle. As far as your finance department, I felt the first gentleman in finance was very slow to respond, we expected to hear from them first thing in the morning for the deposit link and no later than 1 on Tuesday for finance options. It was 4 or 5 pm and it was only after my second call and speaking with Billy. First guy from finance was out on Wednesday and I spoke with Jason Hicks; he was apologetic and got me the information I needed for our bank in a timely manner. Still waiting to receive by email the detail information on the Ford Extended Warranty packages Jason shared with us on Saturday to compare to our bank's extended warranty package. Just a thought, this should have been offered to us on Tuesday along with an improvement in presenting your company's financial offer so we could have compared before deciding on which financial institue we were going with. We did not select your because how the first person handled, seemed rushed only done because Billy kept having to ask for it. More

by Sharon & Mark Meyer Verified Customer Verified Customer

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Doug Keeler was amazing! Was a great experience overall. We love the HCR and are very happy! Was a great experience overall. We love the HCR and are very happy! More

by COKAMPS Verified Customer Verified Customer

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Mike and everyone at Machens Ford are amazing to work with. They truly care about their customers! This was the 4th vehicle we have gotten from this location and im sure we'll be back!!! And will tel with. They truly care about their customers! This was the 4th vehicle we have gotten from this location and im sure we'll be back!!! And will tell all our friends! More

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Nice selection of used and new vehicles but service dependent leaves a lot to be desired. They follow some strange Ford Motor Company protocol when repairs are needed and it takes 4 times longer than n dependent leaves a lot to be desired. They follow some strange Ford Motor Company protocol when repairs are needed and it takes 4 times longer than necessary to complete repairs so plan on being in a loaner or renting a car for a long while depending on your warranty More

by Beagle Hound Verified Customer Verified Customer

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Our whole experience was fantastic! Jalen went above and beyond for us and Jason was great to work with on the financing. Jalen went above and beyond for us and Jason was great to work with on the financing. More

by rmeyer731 Verified Customer Verified Customer

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I have bought 4 vehicles from Machens Capital City Ford. Each purchase was a pleasant experience. Each purchase was a pleasant experience. More

by Jasperab Verified Customer Verified Customer

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Jalen, my salesperson, did a great job throughout the buying process and exceeded my expectations. The finance specialist was very nice to deal with also. I would recommend working with Jalen to anyone buying process and exceeded my expectations. The finance specialist was very nice to deal with also. I would recommend working with Jalen to anyone in the market for a new or nice used vehicle. More

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The experience was no pressure no upsell just a real smooth business transaction. Our salesperson and finance person both extremely professional no pressure thanks for an enjoyable experience smooth business transaction. Our salesperson and finance person both extremely professional no pressure thanks for an enjoyable experience More

by Toddcallow Verified Customer Verified Customer

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Good experience overall and good communication from Robert spanning several trucks and months with lots if questions. Robert spanning several trucks and months with lots if questions. More

by daren.schneider Verified Customer Verified Customer

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The entire sales team was very professional,friendly and knowledgeable. Joe Herx found me the perfect vehicle I was looking for. Billy gave me a good trade price. Overall experience was excellent. knowledgeable. Joe Herx found me the perfect vehicle I was looking for. Billy gave me a good trade price. Overall experience was excellent. More

by BACKERSRB Verified Customer Verified Customer

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