We interacted with several folks at Lannan Mazda when we recently bought a CX-5. Gary was hugely helpful, and walked us through key differences of trim levels without making it feel as though we were constantly being upsold. On one visit, I was hoping to have my child sit in the rear with a car seat to check leg room. Gary was not available, but Blaine patiently accommodated my request. The fact that he went out of his way to help us even though he wasnt our salesperson speaks volumes for the quality and integrity of the employees. When it came time to close the deal, the team worked together to make the process smooth and hassle free. We're really happy with our new car!
Great service all around! Blaine was super helpful and friendly but not pushy. We absolutely love our new used car and could not have had a better experience! Our key fobs were dying soon after we got the car home and I emailed Blaine and he said he’d replace the batteries at no charge too. Amazing service!
"Excellent Communication, Easy Process, No Bull!"
Contacted dealership through our prior sales Rep Blaine. He immediately addressed our needs and stayed in contact until we came to an agreement we could both work with. Really went the extra mile to make sure everything went smoothly.
"Marvelous Mazda mini minivan"
Execellent work from Blaine, Jimmy and the tech crew for assisting us in purchasing a gorgeous Mazda 5 for our growing family needs. This was our second car with Lannan Mazda, their professionalism and due diligence made them a pleasure to work with.
Other Employees Tagged:
"Second time buying with this great dealer"
I love Lannan Mazda. Second time buying from them and the service is always first rate to no pushy salespeople. Just people who want to make sure you're getting into the right vehicle. They really try to see the car, not make the sale. Good inventory, professional and friendly. Will go there again.
I originally came into Mazda to lease a car after my car died. Within a couple hours, I walked off the lot with a brand new car. Blaine was a pleasure to deal with, very personable, provided me with several options, very knowledgeable. Fast forward 9 months and the car wasn't doing it for me. Gave Blaine a call, and by the end of the week I walked off the lot with a used car. One of the easiest car dealership experiences I've ever had. Fast service, quick responses, no haggling.
Other Employees Tagged:
I visited Lannan Mazda about 6 months ago to look at the CX5, my "dream car". I worked with Blaine and he was very professional, knowledgable and personable. After some time, I came back and I ended up finally purchasing the car and worked with both Blaine and Nate. They worked as a great team and I never felt pressured to buy the car. They made my car shopping experience fun and easy. They kept in touch with me the whole time. These guys are the best! The customer experience is absolutely amazing! Thank you Lannan Mazda! Very happy customer!
"great experience as always"
I'm a repeat customer at Lannan Mazda. I contacted Blaine, the salesperson that sold me my previous Mazda, a 2015 Mazda3. He is an excellent, knowledgeable sales associate, that always works with me so that I can make an informed decision, which, in this case was to purchase a 2017 Mazda3 Grand Touring. I would recommend this dealership, and Blaine to any consumer interested in purchasing a vehicle.
Overall, I had a great experience at Lannan Mazda. The service with Blaine, my sales rep, was great, and after test driving the new CX-5, I knew it was the car for me.
Over the past 6 months, I test drove the Nissan Rogue, Ford Escape and Hyundai Tuscon. Each car was nice, but didn’t give me a sense of excitement when I got behind the wheel. Knowing that the new 2017 CX-5 was coming out a month or two down the road, I held off on making a purchasing decision.
Right when I saw the car, I could tell it had a more premium and refined craftsmanship. The interior was extremely well made, and it made me feel more ‘connected’ to the car.
Driving the CX-5 compared to the other brands felt like night and day. The acceleration felt about as the same as the Escape, but the handling had a clear advantage over all the rest.
Safety was one of my largest buying criteria, and the Grand Touring w/ Premium Package had the Heads-up Display, Active Cruise Control, Smart Brake Support, Lane Departure Warning/Assist, Blind Spot Monitoring, and more. While some of the other cars had some of these features, not one other had all of them.
I first spoke with Blaine over the phone, who invited me in for a test drive that night, even though he was supposed to get off early. We went over what I was looking for in a car and what was important to me. We went on a test drive around Lowell and on the highway, and I was impressed with his deep product knowledge of the car. He never bashed a competitor’s car, but could clearly articulate the Mazda value when asked.
We both knew that some of the other cars I was looking at would probably cost a little less. Even so, I was convinced that paying a slight bit more was absolutely worth it for the value of the car. Blaine was extremely transparent with the pricing, and I walked away buying the car knowing that I received a great deal on the car I wanted.
I was able to put only $500 as a down payment on the car, and finance the rest at an extremely low interest rate, which was a huge plus.
The next day when I was picking up the car, I was told that the car was so new (had only been released for less than a week) that the RMV didn’t have the VIN uploaded, and the vehicle would have to be inspected in person. Without hesitation, Blaine offered to take the car down the road and have it done for me.
As a nice personal touch, I had a genuine, hand-written note waiting for me at the end of my paperwork. Everyone at the dealership provided me with a great sense of trust, and eagerness to assist.
My new CX-5 makes me look forward to my 2-hour drives, and I would highly recommend Lannan Mazda to anyone looking at buying a new or used car.
Other Employees Tagged:
"A very painless process! "
We've all read the horror stories that can happen at dealerships. The tricks, scams, and aggressiveness. However my experience at Lannan Mazda was everything but. Blaine treated my girlfriend and I like house guests, and did everything he could do to make the process as painless as possible. There was no pressure; we had lots of laughs; and it was overall a very fun experience. I would definitely recommend Lannan Mazda (and Blaine) to anyone I know in the area!
P.s I love my Mazda CX-5!