Blaine Waddell | Page 2

Excellent service all around! ! Will definitely be back!! Found the car I wanted and was treated with respect ! Will definitely be back!! Found the car I wanted and was treated with respect More

Report | Print

Horrible business and customer values, 2 months of waiting Do not buy a used vehicle from North Park Toyota of San Antonio. Their business practice is to be super happy and push you into a car/truck and then n Do not buy a used vehicle from North Park Toyota of San Antonio. Their business practice is to be super happy and push you into a car/truck and then not stand behind it when it’s a lemon! I bought this truck for the safety features to compensate for the loss of my right eye in Afghanistan. My sales manager Blaine Waddell, speaking on behalf Tania Eubank the GM, decided that they would buy the truck back for an $8,000 loss to me after I had problems from day one. I brought the truck back four times in the month and a half that I’ve owned it. Blaine sold me on how the dealership puts a vehicle through a 168 point check before they ever go out on the lot. HOW DOES A VEHICLE GO OUT ON THE LOT WITHOUT FUNCTIONING WINDSHIELD WIPER FLUID FLUID let alone being horrible out of line and the track bar, ball joints, and bushings needing repaired? There was no hose from the reservoir to the cowl. How do they miss this in a safety check? That’s required for a state safety inspection. The truck is hiding something. I've been waiting a month for this problem to be rectified. Blaine does not respond and passes the buck on everything. They had to replace a lot of components in the front end because of a horrible wobble. The front end was so bad that it almost caused me to wreck. They problem still persists and I do not feel safe in the truck. I bought a $50,000 truck with 22k miles. How is all of this wrong with a new vehicle and then a dealership screw a customer over by not taking it back? Thank you North Park for your immoral business practices and screwing over a customer that came to you for a safe vehicle that is a death trap. It could have been prevented if you would have actually check the vehicle over and could be remedied by accepting your failure back! More

Report | Print

Absolutely do NOT come here We had called ahead of time to schedule an appointment to check out a vehicle that was on the website, it was confirmed to be at the dealership so me We had called ahead of time to schedule an appointment to check out a vehicle that was on the website, it was confirmed to be at the dealership so me and my wife packed our children in the car (8 weeks, 19 months) and went over. After our sales-person greets us he asks us about the car we wanted to see and tells us that during his lunch break, which had just ended, another person showed a customer the car and that they were test driving it. After that he wanted to show us a dodge and refused to tell us the price, waving any questions about it away with a "we'll find out about the price after X, Y, Z" and proceeded to push this car onto us after repeated rebuffs to his attempts. They took our old car's keys in order to appraise it and then kept the keys in their possession, effectively trapping us as they routinely disappeared for 10-20 minutes at a time to do this or that, while we were attempting to console our bored and hungry children, all the while refusing to accept that we did not want the vehicle he was intent on selling to us. We told the man that we would refuse to accept a total loan amount over a certain sum and he, within 5 minutes, presented us with an estimated car loan for the vehicle that he was still dead set on selling to us which was almost 4,000$ higher than the maximum we wanted to pay. At this point (about an hour and a half later) he tells us that the car we had set up an appointment to view had been sold to the other interested party and still attempted to sell us the other vehicle which we were now adamantly against. Our 8 week old is hungry and crying, so we attempt to console and feed him, while our 19 month old child is screaming and struggling to do anything he can in order to simply run free so we tell this man that we will not be buying a vehicle that we do not want for a price that is significantly higher than we felt like paying and that we wanted the keys to our car back so we could leave, he agrees and returns with the keys but that was not all. In addition to our keys, he returns with another employee as well who essentially tells me wife that she should get over her distaste and distrust for the car's manufacturer so I step in and tell the man that we will not be buying the vehicle whatsoever, that it is entirely too expensive, that we did not want this vehicle at all in the first place, and that our children are upset. The man immediately reacts poorly, looking as if he is struggling internally to not lose his temper at us, promptly stands up and bids us farewell as shortly as a person is capable of and returns our keys. The kicker is that I called the dealership today (the day after) and asked about the vehicle specifically and was told that it was there and a customer was test driving it, around four hours later they said it was bought. You read that correctly, the same vehicle that was sold the day before was being test driven and sold 24 hours later. These people absolutely do not operate in good faith and will lie to you without hesitation, stooping to the absolute lowest of tricks and dirty maneuvers just to get your money. I do not want the employees I dealt with to be subject to any negativity, I simply want people to be forewarned before coming to this place and being tricked in the same way that I was. More

Report | Print

I have had our Highlander always serviced at North Park Toyota and am very satisfied with the outcome. They really try to take care of customers. Toyota and am very satisfied with the outcome. They really try to take care of customers. More

Report | Print

Excellent service from the time I ask for a sales rep until I drove my 2020 Tundra off the lot planning on going back when I need another truck until I drove my 2020 Tundra off the lot planning on going back when I need another truck More

Report | Print

Martin Flores knowledgable and helpful Continue the good work-dealer is chosen by me due to the appropriate equipment and warranty. People often say dealer costs are higher but the satisfac Continue the good work-dealer is chosen by me due to the appropriate equipment and warranty. People often say dealer costs are higher but the satisfaction of being done right and warranty is why I think it’s the best choice More

Report | Print

Service interval Martin Flores does a fabulous job with customer care and keep you informed.Your dealership is very friendly and efficient. Everyone keeps you up to da Martin Flores does a fabulous job with customer care and keep you informed.Your dealership is very friendly and efficient. Everyone keeps you up to date. More

Report | Print

Amazing Experience My wife and I had the pleasure of visiting North Park Toyota today in our search for a minivan. Our family is growing and we need a vehicle to accomm My wife and I had the pleasure of visiting North Park Toyota today in our search for a minivan. Our family is growing and we need a vehicle to accommodate our increased family size :) We were helped by Michael S. and Blaine his manager. The service they provided was outstanding. Their interest in our needs, budget and willingness to help us get to a decision was amazing. Best experience I've ever had at a car dealership. Thank you! More

Report | Print

Sevice experience I have always had very good experience with the service department. They are top notch to me with their overall service. I will always have my service I have always had very good experience with the service department. They are top notch to me with their overall service. I will always have my service done here. More

Report | Print

Pleasant and efficient purchase experience Koda Thorne is knowledgeable of the product she is selling as well as courteous, efficient and responsive to the questions we had. Gabe Galbreath wa Koda Thorne is knowledgeable of the product she is selling as well as courteous, efficient and responsive to the questions we had. Gabe Galbreath was also very helpful, efficient and courteous with closing the financing portion of the deal. The well designed esthetic of the waiting areas and offices also made our wait time very comfortable. Overall from the onset of contact with Ms. Thorne to the closing of the purchase of our Toyota Highlander, our experience at North Park Toyota was pleasant and very worth our time. More

Report | Print