Bob Emlund | Page 8

great service. took a day to get finished but that is expected if the car needs the work. had an oil change as well and everything looks great. expected if the car needs the work. had an oil change as well and everything looks great. More

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Bob was very friendly and efficient. The car was ready in the time promised. As far as the coupons from the dealership I noticed the $159 coupon for trans flush is the regular price so that coupon meant noth the time promised. As far as the coupons from the dealership I noticed the $159 coupon for trans flush is the regular price so that coupon meant nothing. More

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Hub Assembly Issue Needed to replace Hub Assembly and checked SYNC. With older vehicles, Ford would argue until the vehicle was out of warranty and then charge for repl Needed to replace Hub Assembly and checked SYNC. With older vehicles, Ford would argue until the vehicle was out of warranty and then charge for replacing the APIM. Ford has gotten smarter and realized that there are issues with the Sync plus our service manager went to bat for us. Thanks so much Bob! More

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Qiuck and Friendly Service They always make sure to check everything and let me know what is needed. Then I can let them know what I can do then or schedule for another time to They always make sure to check everything and let me know what is needed. Then I can let them know what I can do then or schedule for another time to get it done. Bob & Roberto are always very helpful with me and my Focus More

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Oil Change I was scheduled for the time of day that I requested and was processed in immediately upon arrival. The wait for the service was less than I have expe I was scheduled for the time of day that I requested and was processed in immediately upon arrival. The wait for the service was less than I have experienced with either McCarthy or Bill Kay Ford. In addition I had a warranty problem with a faulty inflator. This was handled in an efficient and agreeable manner by Bob Emlund. More

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The Service Manager Judy and her team are excellent. They always greet you with a smile and check in is seamless. I’ve had the pleasure of working directly with Judy, Bob, and Alex. They are my favorites and always greet you with a smile and check in is seamless. I’ve had the pleasure of working directly with Judy, Bob, and Alex. They are my favorites and I trust them to show and explain any repairs I might need at the time of my visit or in the future. More

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Judy and her team are amazing. They are always professional and caring with the concerns of my vehicle. Alex and Bob always explains and shows me exactly what needs my attention and how long befor professional and caring with the concerns of my vehicle. Alex and Bob always explains and shows me exactly what needs my attention and how long before it becomes a danger. I truly appreciate everything Judy and these guys do for me. More

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Very friendly, had the works done. Very friendly and efficient personnel. Service was excellent and fast. We were very satisfied, have been coming here for many years. We have bought al Very friendly and efficient personnel. Service was excellent and fast. We were very satisfied, have been coming here for many years. We have bought all of our cars here. More

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Great People to Deal With-Service,Sales,Finance,Management I purchased 2 new vehicles from this Team over the last 3 years.1 truck and 1 car.With both vehicles,I got a very workable and competitive price. Th I purchased 2 new vehicles from this Team over the last 3 years.1 truck and 1 car.With both vehicles,I got a very workable and competitive price. The whole Team has been great,from the Porters to the Management. Jason,Jeff,Albion-Fantastic Service-Roberto,Judy-and a lot of help from Alex,Bob,Joe,John. Sales-Andy,Jack,etc. Even the Porters have been great when I need to drop off a vehicle for service and need a ride home or to the train station,etc. That's what I call Good Business,,and why I go back to see these guys. Happy Holidays More

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Do not have Alex as your representative Just got back from leaving my Ford explorer for it's yearly maintenance. I have the premium maintenance plan, My representative was Alex.who recommend Just got back from leaving my Ford explorer for it's yearly maintenance. I have the premium maintenance plan, My representative was Alex.who recommended a 139,00 dollar maintenance that was already done on our last visit. My wife luckily remembered this was already done. Basically he tried to get paid again for something that was done. He had our previous maintenance papers in his hand. Then when we called him on it he tried walking away saying OK we just will not do it, Very rude. I would not recommend Alex to be your representative. I went to Currie Ford due to their high rating. It's his job to know what was done and I am sure he did. Alex was trying to take advantage of a customers ignorance. I will be talking with regional ford customer service. Ok after going back to pick up our SUV Alex even got worse. Basically calling my wife a liar it was only after Bob Emlund stepped in and verified what we were saying because he was there at the time talking to us in private that we got some satisfaction. We are to go back in 3 months and getting another checkup because we did not get all that we should get after 30000 miles. We have the premium plus maintenance plan yet all we got was oil change and oil filter. We are suppose to get a free oil change and this time at least a cabin filter the brakes I believe should be replaced as they are all at the point of replacement according to there maintenance review which not signed by there maintenance crew which it should have been. I will see what happens at this time. Bob was very nice and we did get some money knocked off the price. I will see what happens at that time. But let me make it clear Alex was even worse after we came back to pick up our SUV. More

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