Bob Emlund | Page 9
service advisor
Currie Motors Ford of Frankfort
9423 West Lincoln Highway
Frankfort, IL 60423
135 Reviews
Write a Review135 Reviews of Bob Emlund
December 14, 2019
Great People to Deal With-Service,Sales,Finance,Management I purchased 2 new vehicles from this Team over the last 3 years.1 truck and 1 car.With both vehicles,I got a very workable and competitive price. Th I purchased 2 new vehicles from this Team over the last 3 years.1 truck and 1 car.With both vehicles,I got a very workable and competitive price. The whole Team has been great,from the Porters to the Management. Jason,Jeff,Albion-Fantastic Service-Roberto,Judy-and a lot of help from Alex,Bob,Joe,John. Sales-Andy,Jack,etc. Even the Porters have been great when I need to drop off a vehicle for service and need a ride home or to the train station,etc. That's what I call Good Business,,and why I go back to see these guys. Happy Holidays More
Other Employees Tagged: Jeff O'Brien, Jason Latif, Roberto Alfaro, Joe Klimek, judi gumila, Andy Hamda , Albion Balaj, Alex Karlstedt, Jack Vogel
December 14, 2019
Do not have Alex as your representative Just got back from leaving my Ford explorer for it's yearly maintenance. I have the premium maintenance plan, My representative was Alex.who recommend Just got back from leaving my Ford explorer for it's yearly maintenance. I have the premium maintenance plan, My representative was Alex.who recommended a 139,00 dollar maintenance that was already done on our last visit. My wife luckily remembered this was already done. Basically he tried to get paid again for something that was done. He had our previous maintenance papers in his hand. Then when we called him on it he tried walking away saying OK we just will not do it, Very rude. I would not recommend Alex to be your representative. I went to Currie Ford due to their high rating. It's his job to know what was done and I am sure he did. Alex was trying to take advantage of a customers ignorance. I will be talking with regional ford customer service. Ok after going back to pick up our SUV Alex even got worse. Basically calling my wife a liar it was only after Bob Emlund stepped in and verified what we were saying because he was there at the time talking to us in private that we got some satisfaction. We are to go back in 3 months and getting another checkup because we did not get all that we should get after 30000 miles. We have the premium plus maintenance plan yet all we got was oil change and oil filter. We are suppose to get a free oil change and this time at least a cabin filter the brakes I believe should be replaced as they are all at the point of replacement according to there maintenance review which not signed by there maintenance crew which it should have been. I will see what happens at this time. Bob was very nice and we did get some money knocked off the price. I will see what happens at that time. But let me make it clear Alex was even worse after we came back to pick up our SUV. More
Other Employees Tagged: Alex Karlstedt
December 07, 2019
My car service it never fails, when I call to make an appointment they are Always outstanding..best around and always able to accommodate me as I travel often Keep it never fails, when I call to make an appointment they are Always outstanding..best around and always able to accommodate me as I travel often Keep making me a priority Thank You More
Other Employees Tagged: Roberto Alfaro, Joe Klimek, judi gumila , Alex Karlstedt, John Trehey
December 02, 2019
Fleet Maintenance I have been using Currie for our Fleets care, I may have overwhelmed them with our current overall condition, quantity and time constraints, but nonet I have been using Currie for our Fleets care, I may have overwhelmed them with our current overall condition, quantity and time constraints, but nonetheless, Currie stepped up. More
Other Employees Tagged: Roberto Alfaro
November 19, 2019
Standing behind their work! We have been Currie Motors customers for over 15 years.My previous oil change I had a few issues.When I filled out the on line survey I felt it was im We have been Currie Motors customers for over 15 years.My previous oil change I had a few issues.When I filled out the on line survey I felt it was important to mention my Concerns that’s how Companies improve and succeed in great customer service. Judi personally called and discussed my survey answers. She apologized and guaranteed the my next visit they would make it right, and they did. I wasn’t looking to get anything free but Judi insisted they my next oil change would be taken care of. Thank you for listening. Currie Motors continues to be great People To Deal With!!! Sincerely, Lori Martin More
Other Employees Tagged: judi gumila , Alex Karlstedt
November 15, 2019
They did an outstanding job diagnosing and repairing the They did an outstanding job diagnosing and repairing the problem I had with the heat in my car. The service group was friendly and professional They did an outstanding job diagnosing and repairing the problem I had with the heat in my car. The service group was friendly and professional More
Other Employees Tagged: Roberto Alfaro, judi gumila
November 13, 2019
Outstanding service center!! Without question Currie Motors has the BEST Service Department in the area. Anything your vehicle might need they are on it in no time and getting th Without question Currie Motors has the BEST Service Department in the area. Anything your vehicle might need they are on it in no time and getting the problem done. Best dealer for service anywhere! More
Other Employees Tagged: Pete Porzio, Roberto Alfaro, Joe Klimek, judi gumila , Alex Karlstedt, John Trehey
November 03, 2019
Great store !! Great experience !This is a great place for service , sales and parts , I have been to a lot of shops for service and this is the best by far . Thank Great experience !This is a great place for service , sales and parts , I have been to a lot of shops for service and this is the best by far . Thank you again More
Other Employees Tagged: Roberto Alfaro, Joe Klimek, judi gumila , John Trehey
October 14, 2019
I needed service to change the oil They took the car when they said they would and they called shortly thereafter saying that they had completed the oil change and had checked the car f They took the car when they said they would and they called shortly thereafter saying that they had completed the oil change and had checked the car for all systems. The car would be ready whenever we were ready. They are fast, efficient , courteous and caring. They really care about their customers. They are MARVELOUS! More
Other Employees Tagged: Roberto Alfaro, Joe Klimek, judi gumila , Jim Koziel, John Trehey
October 07, 2019
Had oil change and other recommended service done. Bob took care of everythinghg. He mskes sure our visit to currie is always a pleasure. He makes one want to come back. took care of everythinghg. He mskes sure our visit to currie is always a pleasure. He makes one want to come back. More
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