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Bob Mitchell
Bob Mitchell at Marty's GMC

Bob Mitchell | Page 4

Sales & Leasing Consultant

Marty's GMC

5 Kingston Collection Way
Kingston, MA 02364

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4.8
53 Reviews
4.8

53 Reviews

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53 Reviews of Bob Mitchell

October 04, 2021

Dealership Rating
Employee Rating

Horrible service, stuff , never fix nothing ! I’m bringing my truck for over a year for the same problem More

by Limaquel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Paul Malley, Brian Mello , Peter Attea, Bill

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Oct 04, 2021

Marty's GMC responded

We are very sorry that you find our service horrible. Over the last year we have had the opportunity to service your vehicle 6 times. Over the past year and 6 visits the vehicle has accumulated over 100,000 miles. While the engine light has come on several times with in the year and 100,000 miles it has never been for the same reason. The light comes on as a warning for various systems as a precaution indicating that a repair or maintenance is required. Weak batteries, glow plug issues, low coolant, and clogged air filters all trigger an engine light to come on. It does seem that it should not happen several times within a one year time period, but when balanced against the mileage usage it begins to become more understandable. Thankfully, your vehicle has performed admirably and has only needed repairs that are considered maintenance over its 165,000 total miles. For our part we seek always to serve you, and all our customers, with the utmost respect and timeliness. It is unfortunate that you do not feel the same way. Regardless, we are here and always willing to assist in all your automotive needs. If there are other issues that warranted this review please feel free to contact me directly at 781-585-7570. Kevin Ihlefeld- General Manager

Oct 05, 2021

Limaquel responded

I send the truck with 30 , 70 thousand miles with the engine light on, and then with 100 thousand miles , now the last time was for recall and of course on the letter that was send never said about miles , but they said was only until 150 thousand miles and my truck has 160 , with already fix the same issue with payment! I understand this a business and everybody want to make money but not This way !

August 23, 2021

Dealership Rating
Employee Rating

Bob always make it easy to do business. The most hassle-free vehicle buying experience I have ever had. My experience has remained consistent with each purchase. More

by G
Customer Service
Friendliness
Price
Recommend Dealer
Yes
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July 05, 2021

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Employee Rating

Great people, great service Highly recommend using Great people, great service Highly recommend using Marty’s service department. Thanks again More

by IAROSSIPAINTING
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kevin Ihlefeld, Sid Dailey, Paul Malley, John Backman, Brian Mello, Zachary Taylor , Peter Attea, Joel Michelsen, Derek Petrosino

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November 17, 2020

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Employee Rating

They explained everything that needed to be done and why it needed to be done. Told me right up front how long it would take and about how much it would be. My car was very clean when they gave it back to m More

by good.donna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kevin Ihlefeld, Sid Dailey, Paul Malley, John Backman, Brian Mello, Zachary Taylor , Peter Attea, Joel Michelsen, Derek Petrosino

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July 14, 2020

Dealership Rating
Employee Rating

Really good knowledgeable staff. I worked with Peter who was great. I felt like I got a good deal and I’m extremely happy with my truck. More

by andyburke76
Recommend Dealer
Yes

Other Employees Tagged: Kevin Ihlefeld, Sid Dailey, Paul Malley, John Backman, Brian Mello , Derek Izzo, Lisa Keohan, John Kesten, Lenny Lima, Peter Attea 5 stars

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June 28, 2020

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Employee Rating

They are always concerned about your situation no matter how small. The problem is always resolved promptly. Workmanship is always of the uqp most quality More

by RJT254
Recommend Dealer
Yes

Other Employees Tagged: Sid Dailey

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June 28, 2020

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Employee Rating

Can’t thank them enough for all they do. Kind and thoughtful people who did everything they could to help me get back on the road More

by Shirley.bradbury
Recommend Dealer
Yes

Other Employees Tagged: Lisa Keohan, John Kesten

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March 27, 2020

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Employee Rating

Great job by everyone at Marty’s. Been going there for years and Have had only good experience. Sales, Service and everyone is very professional. Thanks! More

by KARNOLT
Recommend Dealer
Yes

Other Employees Tagged: Kevin Ihlefeld, Sid Dailey, Paul Malley, John Backman, Brian Mello , Derek Izzo, Lisa Keohan, John Kesten, Lenny Lima

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February 01, 2020

Dealership Rating
Employee Rating

Vehicle in for service Great Place Great People Great Service Highly recommend for both Service and Sales. Friendly environment all employees are very helpful and frie More

by mick0417
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kevin Ihlefeld, Sid Dailey, Paul Malley, John Backman, Brian Mello , Derek Izzo, Lenny Lima

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January 06, 2020

Dealership Rating

Outstanding service! Outstanding car buying experience. All who I came in contact with at Marty’s were knowledgeable and professional. I would definitely recommend this e More

by JIVKO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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