"Above and Beyond Excellent Service"
My husband and I were looking for a reliable used Ford Escape. After researching many options, we narrowed our search to a final few which included a Certified Pre-Owned Ford Escape located at Jeff Belzer's in New Prague. We inquired about the vehicle via the Jeff Belzer's website and within an hour or so, received feedback from the dealership and set-up a meeting to view the vehicle.
Due to work schedules, I needed to look at the vehicle alone. I met with Bill Kelly and was able to ask and clairfy all the questions my husband and I had in regards to the vehicle, what certified pre-owned entailed along with additional questions in regards to buying a used vehicle. I left the dealership feeling no pressure to purchase and educated about the options we had available to us. Upon leaving the dealership, I called my husband and discussed information I obtained and next steps as I drove home. I will say that the straight forward, honest conversastion that I had with Bill, allowed us to make an educated decision and comfortably come to the conclusion that we found the car for us. I turned around and went back into the dealership and purchased the vehicle.
In this day and age, it is rare to find a business that will look out for your best interests and inform the buyer of what they need and what they do not need in regards to a product. Every step of the way, Bill made sure that I was happy and confidant and most of all making a purchase because it was the right decision for my family, not because I felt pressure to make a decision on the spot.
Purchasing the Pre-Owned Certified Ford Escape from Jeff Belzer's was the best decision my husband and I could have made. We will be making future purchases here and recommending them to our friends and family.
"Bob Shoemaker is the man!"
Bob ran me through my new F150 in about 20 min. It was super easy working with Tim as well. My experience with the New Prague Ford team was easy and painless.
"Best experience with New Purchase"
- Street Rod 1960
Shopped approx two months on the weekends with several dealers in Minnesota, Andrew Wilhelm made this final decision seamless. Excellent job to Andrew at Belzers. Personally will not shop anywhere else once I experienced the Belzers sales team.
"Not worth the time and hassles"
We were looking for a vehicle for my husband, so he made an appointment to meet with a sales person. She kept trying to talk us into a lease, even after we explained that my husband drives a minimum of 75 miles per day just to get to work. Then, we found a car that was a good price, and big enough for our family, but it turned out that good price had expired, but the manager had forgotten to change it after the sale. After finally settling on a vehicle, they were running the numbers, had figured out a payment, then it turns out the finance guy had put a number in wrong, which added $75 to our monthly payment.
The final straw for us is that on that same day another person was buying a vehicle around the same time. They sent her home with one of the keys to my husband's car. It has been 2 weeks, and they still haven't gotten our key back. But, don't worry, they told us, they mailed the person an envelope, WITH OUR HOME ADDRESS ON IT, for them to (hopefully) mail it back to us, since they've been unwilling to return the key to the dealership. When my husband pointed out that they now have not only our address, but also a key to our brand new car, Bob Shoemaker said not to worry. They live about an hour away from us and he can't imagine they would go that far to take our car. Seriously. I will never return to a Belzer dealership, and I will make sure everyone I talk to knows to avoid them as well.
""Great experience dealing with Michael Voss""
We wanted to get into a new vehicle but not sure exactly what make/model; Michael asked what features and what about buying a new vehicle was important to us and the rest is history. Drove away in a new Jeep Cherokee!
"The purchase went smoothly "
I am more than satisfied with how the purchase of my new vehicle went! I will be back again for sure and will spread the word! Thank you!
"Ford F-150 "
- Unky Franke
Mark was fun to work with on the sales end.
Sarah and Brian on accessories and finance.
Bob and Adam did an awesome job going through all the interior features and electronics and there was a lot
"A few speed bumps... but resolved all my concerns"
A safety recall was entered for my vehicle on June 7th. The dealers were notified of the recall on my new vehicle purchase on June 9th. I took delivery of the vehicle on June 8th.
I have contacted the GSM Jon Barrows and left a message... I tried again later that day. I have yet to receive a phone call. I asked to speak to the GM, and was routed to a mailbox without a greeting message. I left a voicemail there as well.
After posting this review, Jon reached out to me within minutes. Phone calls are supposed to be forwarded to his cell, but apparently that didn't happen. I spoke with Jon for 30 minutes, and Jon has assured me that he will help correct the shortcomings of Chrysler Cares customer service, and followed through with that promise.
Joleen was wonderful to work with. We started by looking online and emailing her. She was very friendly and knew what she was talking about. The finance department was great also and work with us for financing. We ended up being there past closing time and theg didnt seem to mind at all.
"Not Ford Knowledgable. "
I'm a Ford guy - and my father worked for Ford for nearly 30 years. Our sales person struggled to answer questions regarding the F150 and also service contracts, financing, etc More than that, he lacked a genuine enthusiasm for Ford vehicles.
I was ready to pull the trigger and purchase the vehicle that evening, but was so disappointed in this person that my father and I walked out. I did end up coming back and buying the vehicle, because the price was just something I couldn't pass up. Both times we were there he was either late because he was at the Chevy dealership, and then when we purchased, he left us alone because he had to get back to the Chevy dealership.
The finance guy, wouldn't generate a comparison of zero percent financing vs using rebates. We asked for it three times. He just said, zero percent didn't make sense. We wanted to see the numbers for ourselves. When going over the extended warranty, He didn't tell us what the total cost of it was - he just kept giving us the amount of how much we would have to pay for it each month - we had to ask what the actual total cost of the warranty was.
We absolutely LOVED the guy who showed us how to work the features in our new truck, Bob Shoemaker. He should be the person selling them.
The link sent to me from Scotty for this review directed me to the Lakeville review site. Just all around, it was a very poor experience. I won't be back.