Bob Tomlin
Bob Tomlin at Coastal Kia

Bob Tomlin | Page 90

Service Consultant

Coastal Kia

6115 Market St
Wilmington, NC 28405

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4.9
1,058 Reviews
4.9

1,058 Reviews

Write a Review

1058 Reviews of Bob Tomlin

December 31, 2020

Dealership Rating
Employee Rating

Timely and courteous service. Snacks and drinks in the waiting area. I absolutely adore the shuttle driver. They even had the shuttle service on Christmas Eve! Trustworthy group. More

by CECOSTON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Wigger, Sam Weisman , Howard Ramsey, Mr. Kelly

Dec 31, 2020

Coastal Kia responded

Wonderful! We sincerely appreciate the gracious comments and high marks. We are thrilled you were able to take advantage of our Courtesy Van Service. We love your feedback including, "timely and courteous service... trustworthy group." Thank you for being an important part of our Coastal Kia family!

December 29, 2020

Dealership Rating
Employee Rating

Friendly,professional,courteous staff.Car was picked up at my house and returned in a timely manner. All services that I requested were taken care of to my satisfaction. More

by MOMMOMGINNY1@GMAIL.COM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 29, 2020

Coastal Kia responded

Thank you for the five star service review! It was thoughtful of you to go online and share your recent service experience. We are thrilled to hear you found our concierge service to be super convenient. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for being such an important part of our Coastal Kia family!

December 28, 2020

Dealership Rating
Employee Rating

Service was excellent. Bob listened and took care of everything on the check list. Everything was completed in a timely manner also while abiding by Covid guidelines. More

by JCSWITZER94
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Sam Weisman

Dec 29, 2020

Coastal Kia responded

Wonderful! We sincerely appreciate the five star service review and gracious comments. Thank you for rating your experience with Bob Tomlin and Sam Weisman. They are both great ambassadors for our dealership and we are fortunate to have them. Please call us if you need anything. We are here to help. Thanks again!

December 27, 2020

Dealership Rating
Employee Rating

Great experience from start to finish. Very knowledgeable. Loved the walk thru of the car and Jason showed us how everything worked. Great jib everyone. More

by RTOPSKI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tyler Desmarest, Uber Hernandez, Jason Stone

Dec 27, 2020

Coastal Kia responded

Congratulations and welcome to the Coastal Kia family! Thank you for the five star review and gracious comments. It was thoughtful of you to mention Jason Stone by name. We are thrilled to hear you had a great purchase experience and we were able to exceed your expectations. Don't forget your first service is complimentary at 5000 miles. Our complimentary services also include: *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service *Complimentary Approved Anti- Covid-19 interior spray and much more. Thank you again and please call us if you need anything.

December 26, 2020

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Employee Rating

Quick Courteous Service . Was done quicker than estimated. Friendlyatmosphere from all attendants.. Would bring my car back for service again. All problems were found and corrected. More

by hortonjc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Wigger, Sam Weisman , Howard Ramsey

Dec 27, 2020

Coastal Kia responded

Thank you! We appreciate the five star service review! We love the feedback including, "quick courteous service... was done quicker than estimated." Our team strives to deliver a truly exceptional experience to every client during every visit. Please call us if you need anything. We are here to help.

December 23, 2020

Dealership Rating
Employee Rating

Steve Kramer is a nice guy and a good sales person he has sold me three Kia souls. The Service department is the best service department I have ever dealt with I would Recommend Coastal in Kia to anyone. More

by cannon.bigdon
Recommend Dealer
Yes

Other Employees Tagged: John Wigger, Steve Kramer, Michael Mascavage, Sam Weisman , Tyler Desmarest, Howard Ramsey

Dec 23, 2020

Coastal Kia responded

Wow! Thank you so much for the five-star sales and service review. It was thoughtful of you to mention Steve Kramer by name. We sincerely appreciate your high ratings for so many of our other team members too. We strive to deliver a truly exceptional experience to every client during every visit. We truly appreciate your loyalty and gracious comments. Please call us if you need anything. We are here to help. Thank you for being such an important part of our Coastal Kia family!

December 23, 2020

Dealership Rating
Employee Rating

Working with Bob Tomlin is very easy and a good experience. Bought my Kia 2015. Had all service with their staff, they keep me up-to date as to what services I should be having done, and I know More

by JAMES.STAM61
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 23, 2020

Coastal Kia responded

Thank you for the five-star service review and compliments for Bob Tomlin. Your wonderful review and gracious comments have been shared with Bob and our entire service team. We enjoy taking care of your 2015 Kia and are thrilled to hear it takes such good care of you too. We love the feedback including, "working with Bob Tomlin is very easy and a good experience." Thanks again and please call us if you need anything.

December 21, 2020

Dealership Rating
Employee Rating

Bob Tomlin is always very welcoming. He explains what will be done and asks if there are any concerns. The wait time wasn't long. More

by CAMiller
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 23, 2020

Coastal Kia responded

Bob truly is amazing and it was thoughtful of you to recognize his efforts. Thank you for the five star review and gracious comments. We appreciate your loyalty to Bob and the rest of our Coastal Kia team. Please call us if you need anything. We are here to help.

December 21, 2020

Dealership Rating
Employee Rating

Coastal Kia always makes me feel like I will be taken care of and I wall always take my vehicles to them for many years to come. More

by pautry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Patrick Koballa, John Wigger, Sam Weisman , JP Nicholas, Howard Ramsey, Peggy Roberts

Dec 23, 2020

Coastal Kia responded

Wow! Thank you for the amazing review and gracious comments. It was thoughtful of you to rate so many of our team members individually. We sincerely appreciate your loyalty and thoughtful comments. Thank you for trusting us with your service needs. We sincerely appreciate your business and are always here to help.

December 18, 2020

Dealership Rating
Employee Rating

Excellent service! I called to schedule a re-call repair; Bob was able to fit me in almost immediately. They dropped me off at my house while they worked on my car, so that I could work and then dropped my c More

by mwe5883
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Wigger, Sam Weisman , Howard Ramsey, Bob the driver and the concierge, she was wonderful!

Dec 23, 2020

Coastal Kia responded

Thank you for the amazing review! We are thrilled to hear you found our complimentary concierge service convenient and reliable. It was thoughtful of you to recognize Bob Tomlin, your Service Advisor, Bob Orr, your Shuttle Driver, and Tracy Higgins, your Concierge Director, in your review. We are thrilled to hear we exceeded your expectations. Please call us if you need anything. We are here to help. Thanks again!

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