Bobby Carroll | Page 3

Goodson Acura is the worst service shop I have ever experienced, and I've been an Acura owner for over 15 years. Bobby Carroll, specifically, is a crook and cares nothing about customer service. Took experienced, and I've been an Acura owner for over 15 years. Bobby Carroll, specifically, is a crook and cares nothing about customer service. Took my 2012 TL in to get my AC fixed and he wanted to charge me $6,000. Customer service is a misnomer at Goodson Acura. Take your car to Overseas Service Haus instead if you are in Dallas. More

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Brent Parker is attentive to details and friendly. I enjoy working with him. Jonathan os my assigned advisor. I hace had great service each time I visit. Eric is also awesome. Good job Goodson Ac I enjoy working with him. Jonathan os my assigned advisor. I hace had great service each time I visit. Eric is also awesome. Good job Goodson Acura. More

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Goodson Acura is the best , Very fast service thank you Khang Nguyen for everything , I recommend this place for everyone. Khang Nguyen for everything , I recommend this place for everyone. More

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Usual on time well done, regarding the service. I always trust Winston to do your job, right? I always trust Winston to do your job, right? More

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Used to receive a good service but not anymore. I bought 2 MDX SUV’s from this dealership and the delivery experience on both were not that good. Both had some paint issues and the service advisor I bought 2 MDX SUV’s from this dealership and the delivery experience on both were not that good. Both had some paint issues and the service advisor Khang is so great and helped me with those issues both the times. But my recent experience with Bobby was not so good. I have issues with my 2023 MDX Type S, 1) making high pitch whining sound above 45mph speed which is making the driving experience so irritating and uncomfortable. Bobby refused to diagnose the issue, by just test driving another car in his lot which is making same sound but not as loud as mine. Basic diagnosis was also not performed. And the GM simply said we are the middle man and could not do anything without even attempting to diagnose the issue. 2) leather on the seats are having issues. Wrinkles in multiple places where a person do not sit. I was taking a look at the pictures that were shared by the sales person prior to car delivery and I could see the wrinkles and piping not being straight. Again, Bobby simply turned me away saying those are normal. On a 75k car with just 4k miles, have wrinkles on the side thigh bolster where my log does not touch. He didn’t even try to think practically before making a statement that it is normal. Bad experiences both times. I would not recommend this dealership to any of my friends and in my community either because they are not putting minimum effort to try and diagnose the issue. Khang is a great service advisor but Bobby the service manager is simply not. More

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I've been bringing my business to Goodson Acura of Dallas for over 15 years, and 5 Acuras later. And, though I am not a royal; they keep treating me like one...I'm not complaining... it feels amazing. Perh for over 15 years, and 5 Acuras later. And, though I am not a royal; they keep treating me like one...I'm not complaining... it feels amazing. Perhaps, I should start dressing as a royal ! My go to technician Kayhn provides me an exceptional service I have not seen elsewhere. I hope stays there for another 60 years. Good Acura of Dallas, beyond amazing !! More

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This dealership goes above and beyond your expectations during and after the sale! The best! during and after the sale! The best! More

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Friendly welcome as usual from the beginning to the end. Service representative worked with me on Service scheduled. Service representative worked with me on Service scheduled. More

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Bobby Carroll was fantastic and was able to inspect, repair and replace the damage to my vehicle in short order. Highly recommend the service department. repair and replace the damage to my vehicle in short order. Highly recommend the service department. More

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Service Dept,has integrity, high level of honesty. Other dealerships could learn from Goodson. Awesome! Other dealerships could learn from Goodson. Awesome! More

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