Brad Fischer

It was super pleasant and a great experience. Chevist was extremely helpful and told us so much about the vehicles. The whole process was super smooth and everyone was super nice. Chevist was extremely helpful and told us so much about the vehicles. The whole process was super smooth and everyone was super nice. More

Report | Print

Formal complaint: Multiple problems experienced with this dealership, Mercedes Benz of Silver Spring's: I purchased a 2024, CLC 300 a few weeks ago I had a vehicle approximately nine days three of those this dealership, Mercedes Benz of Silver Spring's: I purchased a 2024, CLC 300 a few weeks ago I had a vehicle approximately nine days three of those days the vehicle was in the service of at the dealership trying to fix the cameras that kept popping out at various times during the ride, which caused grave stress on my family as my daughter has sensory issues. I explained this to the dealership the only option available was to trade in the vehicle so I did as it was the Thanksgiving holiday season approaching, and I needed a vehicle so I reluctantly traded the vehicle in and took a $10,000 depreciation. Same day I traded the vehicle in I purchased the 2025 GLE 350, after contacting Mercedes-Benz of, corporate and spoke with Scotty, who helped me out with a $5000 credit certificate towards the purchase of that vehicle, plus the general manager, Keith Nichols said he would play with the numbers and I purchased the vehicle at a good rate and essentially broke even with the $ $10,000 depreciation loss from the 2024, CLC 300 trad in. Keith Nichols was very upset with the $5000 corporate credit towards the purchase of the car stating "I'm not making any money, I'm losing money". Since then, I've had nothing but bad experiences as the new vehicle GLE 350 that I had for five days. They showed me an internal vehicle List of cars that they had on the lot so I picked that car because it had 20-inch rims and very low mileage only 4k, and it never been titled Keith Nickel said it was a company loaner car so I thought it was a good deal and I purchased the car. It never dawned on me to beep the horn so, after driving it a few days, I had to beat the horn while driving and it didn't work. I took it back to the dealership and showed Keith Nichols for obvious safety reasons. Keith Nichols, the general manager, inspected the horn and claimed there was nothing wrong with the horn I just had to "press it at the top, and it involved a learning curve and muscle memory". I thought that was strange and took the car back home so I contacted two buddies of mine who have the same vehicle, and they did not have that problem with the horn. Upon further research, the issues are consistent with a faulty clock spring. Keith Nichols gave me false information as he was very upset that "he lost money on this vehicle" and that I got corporate involved. Because of this subsequently it made my visits to this dealership not good. I have since then canceled my service to fix the horn as I don't trust the dealership and the general manager, Keith Nichols. I'm posting this because the public needs to be aware of their underhanded, tricks and games, and their lack of professionalism and safety of their customers. I switched to another Mercedes-Benz dealership to address the service concerns I outlined above. Overall, at this time I am satisfied with the vehicle but not the service provided by Keith Nichols general manager. He is completely incompetent!! And should not be representing Mercedes Benz in any capacity. I've been a proud and honored customer of Mercedes Benz just about all my life. This is by far the worst experience of purchasing a vehicle at Mercedes Benz of Silver Spring's. Stay away!! More

Report | Print

Without hesitation, we just purchased our third vehicle from the dealership. Our experience with the sales team is always pleasant and professional and keeps us coming back. Julian Chin and Brad Fischer we from the dealership. Our experience with the sales team is always pleasant and professional and keeps us coming back. Julian Chin and Brad Fischer were great to work with, taking time to explain both the vehicle and financial terms clearly. When needed, we've found the service department to be equally efficient. The whole experience is definitely five stars! More

Report | Print

Dealership is laid out with its service center attached and a body shop on the property. The dealership did seem a bit crowded for the space r but otherwise no issues were noted and a body shop on the property. The dealership did seem a bit crowded for the space r but otherwise no issues were noted More

Report | Print

The dealership is amazing! Great waiting lounge and other amenities. Service was friendly and accommodating! Great waiting lounge and other amenities. Service was friendly and accommodating! More

Report | Print

Always exceptional service from Edward Moore! He consistently goes above and beyond, and I’m incredibly thankful for his dedication. Professional, courteous, and with hospitality that’s truly unm He consistently goes above and beyond, and I’m incredibly thankful for his dedication. Professional, courteous, and with hospitality that’s truly unmatched — Edward sets the standard. Honorable mention to Brad as well — you helped make it all happen. I'm proud to still be part of the Mercedes family. See you again soon! More

Report | Print

It was our first time at Mercedes of Silver Spring and won’t be our last! Superb customer service from Edward Moore. We recommend you stop by to see for yourself. won’t be our last! Superb customer service from Edward Moore. We recommend you stop by to see for yourself. More

Report | Print

I had an amazing experience at Mercedes-Benz of Silver Spring! Percy was absolutely fantastic and made the entire process smooth and stress-free. This was my first time visiting the dealership and also my Spring! Percy was absolutely fantastic and made the entire process smooth and stress-free. This was my first time visiting the dealership and also my first time buying a Mercedes, and Percy went above and beyond to ensure everything went perfectly. He was knowledgeable, professional, and made me feel confident about my purchase. If you’re looking for excellent customer service and a top-quality car, I highly recommend Percy and this dealership. You won’t be disappointed! More

Report | Print

I had a great experience, Mr. Edward Moore was nothing but amazing the silver spring team was very helpful! Edward Moore was nothing but amazing the silver spring team was very helpful! More

Report | Print

Another great experience at Mercedes Benz of Silver Spring I recently purchased a Glc300 coupe and had a fantastic experience. Ed was truly outstanding, he took the time to help me find the right car Spring I recently purchased a Glc300 coupe and had a fantastic experience. Ed was truly outstanding, he took the time to help me find the right car, even though I wasn’t the easiest client to please. He was always friendly and on time for every appointment, and extremely knowledgeable about the vehicles and options. This is the 5th car I’ve purchased from Mercedes of Silver Spring,and once again the service and Professionalism exceeded my expectations. I highly recommend Ed and the team if you’re looking for. A stress free and enjoyable car buying experience More

Report | Print