Elaina Voysest

I took the day off work on Friday to go look at a 2025 Lexus NX350h the 4k miles on it. We worked with Elaina, who was entirely pleasant. My husband and I had done our research prior to driving 23 miles t Lexus NX350h the 4k miles on it. We worked with Elaina, who was entirely pleasant. My husband and I had done our research prior to driving 23 miles to look at the car and knew what our out the door number would need to be to make the deal work. Immediately we popped the trunk and the trunk wouldn’t close, being they’re not a Lexus dealership, Carlos called someone he knew at one and stated it could be due to the key battery, but it’s still under warranty so we could take it to a Lexus dealership close to us to be fixed. We gave Elaina our numbers and she came back with the most insulting offer- I had 2 offers for my trade in at $20 & $21k they refused to acknowledge since it wasn’t “printed out.” But we told them as long as we could make a deal that would pay off our trade and get the new car to our out the door offer we didn’t care. They offered $18,500 for the trade, and kept their number for the Lexus the same. My husband couldn’t believe they refused to budge on a USED Lexus when brand new ones were going for the same price. When Carlos walked over, he did agree to our trade number, but immediately seemed to have an attitude. As my husband told him he wasn’t there to entertain games, Carlos started raining his voice and my husband raised his. At this point we were insulted, and decided we could just get a new car for the same priced with a working trunk. Keith, the GM, came out following us and we told him what we needed in order to make the deal work. He understood and stated he would crunch some numbers and call us in the morning. We agreed. On the drive home we decided if they could at least get to $53K we would make the deal work, but Elaina called the next morning stating they were only willing to come down $1000 off the original price. I let her know we would pass, but later text her what we were negotiating at the new Lexus dealership. I really hoped to work with her and wanted to give them the chance to earn our business. She requested to see the numbers in writing, so I sent them to her and got a text from Noah Greaney asking us to call him to chat and see if we could figure this out. By this point, the new dealership had agreed to exactly what we wanted on the brand new NX 350h Luxury, so that’s what I drove home. I responded to Noah this morning letting him know what our final numbers were and I hope that whoever does end up doing a deal with them doesn’t endure the disappointment we did from especially Carlos. For him to be in the business he is, I am still very shocked that he behaved the way he did. More

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This dealership makes you feel respected and appreciated. The space was the classy and the staff were attentive and professional. The space was the classy and the staff were attentive and professional. More

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Dealership is laid out with its service center attached and a body shop on the property. The dealership did seem a bit crowded for the space r but otherwise no issues were noted and a body shop on the property. The dealership did seem a bit crowded for the space r but otherwise no issues were noted More

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Mr Chevist was so helpful, especially as first time Mercedes users. He took time to explain details to our understanding. He even offered to give us help whenever we’re in need at the Mercedes Benz bra Mercedes users. He took time to explain details to our understanding. He even offered to give us help whenever we’re in need at the Mercedes Benz branch at Silver Spring. More

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I had an amazing experience today. Cliff was an amazing sales man and his customer service is 10/10. I will definitely recommend him. Cliff was an amazing sales man and his customer service is 10/10. I will definitely recommend him. More

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Julian and I shared our love for Pupusas. We hit it right off. Julian is exceptionally knowledgeable, funny, and a great person. He made the experience of buying my first Mercedes special by We hit it right off. Julian is exceptionally knowledgeable, funny, and a great person. He made the experience of buying my first Mercedes special by providing a white glove experience. This was a big purchase for me and I look forward to purchasing my future Mercedes products from Silver Spring MB. Special shout outs to Elaina, who also assisted and Dorit. They were great. They treated me like I was purchasing a 250K G Wagon. 10/10 More

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This dealership in our opinion has set the standards of excellence and customer experience. Having shopped Mercedes brands for over 35 years this dealership with its employees has set the bar. Elaina VOYSE excellence and customer experience. Having shopped Mercedes brands for over 35 years this dealership with its employees has set the bar. Elaina VOYSEST our sales representative made it spectacularly simple, and she was simply spectacular from start to finish. Extremely attentive, anticipating our car needs along with our budget goals was amazing. Her patience in explaining car types and honing into our choices was easily her strength. Barry Fischer the Finance Manager was truly receptive, did not push for more than what we needed and beyond that is truly an accomplished and exceptional finance guy who can make the money part easy to understand in new car buying. He has an unusual sense how to ease the anxiety of people spending a good amount of money in buying a new car. Cannot say enough for the dealership and the two individuals who helped us. 21 gun salute to the dealership and the two individuals. More

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Cliff was a great salesperson and helpful waiting for me to finalize details on my end to purchase a vehicle. to finalize details on my end to purchase a vehicle. More

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Thank you for the great service. Special thanks to Bill Qin. Knowledgeable and professional with great potential employee! Special thanks to Bill Qin. Knowledgeable and professional with great potential employee! More

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