Brandon Adrian | Page 6

Reliable Nissan responded

We are concerned to hear about your disappointing experience, and we understand your frustration. The issues you experienced fall short of the service that we strive to provide. We take situations like this seriously. Please contact Manny Garcia, our Service Director, at Mgarcia01@vtaig.com so we can discuss your experience and work toward a resolution that addresses your concerns.

Reliable Nissan responded

Thank you for sharing your positive experience with our scheduling and check-in services. We understand how important convenience is when bringing your vehicle in for service, and we're thrilled to hear that both booking your appointment and getting started upon arrival went smoothly for you. Your feedback helps us know that our streamlined processes are working well for our customers. We appreciate you taking the time to share your experience and look forward to continuing to provide you with excellent service.

Reliable Nissan responded

We are honored to have earned your trust and loyalty since you purchased your Nissan with us. Your commitment as a long-term customer means everything to our team. We truly value that you have consistently experienced dependable service without any problems over the years. Your confidence in our excellent service delivery motivates us to maintain the high standards you have come to expect. We look forward to continuing to provide you with the superior automotive care you deserve for many years to come.

Reliable Nissan responded

We are absolutely thrilled to hear about your positive experience with our team. Your comments about the quick service and excellent communication truly mean a lot to us. It's wonderful to know that our service department staff made such a great impression by staying connected with you throughout the process. We take pride in maintaining strong relationships with our customers, and your feedback confirms we're on the right track. Thank you for choosing Reliable Nissan and for taking the time to share your experience.

Reliable Nissan responded

Thank you for your wonderful feedback! We're thrilled to hear that our team was able to provide such helpful service with your vehicle concerns. It's great to know that our advisor gave you the support you needed and our mechanic quickly identified the issue. Your experience reflects exactly what we strive for at Reliable Nissan - being dependable and providing the assistance our customers deserve. We truly appreciate you taking the time to share your positive experience with us.

Reliable Nissan responded

We aim to provide clear explanations and set appropriate expectations so customers feel informed and supported throughout their visit. Our intention is always to communicate service details proactively and help avoid unnecessary return trips. Feedback like this is valuable as we continue strengthening consistency and communication within our service process. Please contact Manny Garcia, our Service Director, at Mgarcia01@vtaig.com so this can be reviewed further.

Reliable Nissan responded

We are grateful for your patience during the service appointment. We understand that waiting a bit longer than anticipated can be inconvenient, and we appreciate that you found our customer service representative helpful in keeping you informed about your vehicle's progress when you inquired. It's wonderful to hear that everything else went smoothly during your visit. Your experience matters to us, and we're pleased that our team was able to provide you with the updates you needed throughout the service process.

Reliable Nissan responded

Thank you for your wonderful feedback! We understand that your oil change appointment took a bit more time than anticipated, and we appreciate your patience with the process. It's great to hear that our customer service representative stayed in communication with you about your vehicle's service status whenever you inquired. We're pleased that everything else went smoothly during your visit. Your experience matters to us, and we're grateful you chose us for your automotive service needs.

Reliable Nissan responded

We aim to provide dependable service and timely care so customers can feel confident in their visit. Our intention is always to support our guests with consistent communication and reliable workmanship. We appreciate this feedback as it helps us refocus on delivering the experience customers expect. Please reach out to Manny Garcia, our Service Director, at Mgarcia01@vtaig.com if you would like to share more details.

Reliable Nissan responded

Thank you for sharing your positive experience with us. We're delighted to hear that our team provided efficient and pleasant service during your visit. It's wonderful that you found our waiting area comfortable and appreciated how quickly we completed your service. Your feedback about our staff's professionalism means a great deal to us at Reliable Nissan. We look forward to continuing to provide you with the same level of excellent service in the future.