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Brandon Martinez

Overview Reviews (348)

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Brandon Martinez

Brandon Martinez | Page 5

Service Advisor

Honda of Valley Stream

164 Sunrise Hwy
Valley Stream, NY 11581

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4.7

348 Reviews

Overview Reviews (348)

4.7

348 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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348 Reviews of Brandon Martinez

July 11, 2026

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Employee Rating

Disconnect with appointment scheduler requires attention. Service Advisor, Branden, went above & beyond to remedy the issue. Service Advisor, Branden, went above & beyond to remedy the issue. More

by mjohn18156

Verified Customer

Service Price Transparency

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Service Time

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Recommend Dealer

Yes

Jul 13, 2026 -

Honda of Valley Stream responded

Thank you for the honest feedback! We apologize for the scheduling disconnect and appreciate your patience. We are glad Brandon was able to step in and make things right. We will look into improving our scheduling process and will make sure Brandon knows you appreciated his efforts. Don't hesitate to reach out if there is anything else we can help with!

July 10, 2026

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Easy to make an appointment and knowledgeable & friendly service coordinators. Clean & well-organized service center. Highly recommended, service coordinators. Clean & well-organized service center. Highly recommended, More

by andrew.kaner

Verified Customer

Service Price Transparency

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Service Time

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Recommend Dealer

Yes

Jul 13, 2026 -

Honda of Valley Stream responded

We appreciate the recommendation, Andrew! We are glad the whole experience from scheduling to service hit the mark. Don't hesitate to reach out if there is anything else we can help with!

July 08, 2026

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Employee Rating

EVERYTHING WENT SMOOTHLY ENJOYED THE EXPERIENCE THERE SERVICE WAS FLAWLESS The staff was very knowledgeable SERVICE WAS FLAWLESS The staff was very knowledgeable More

by puggymarlin

Verified Customer

Service Price Transparency

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Recommend Dealer

Yes

Other Employees Tagged: Willie Mejia, Clara Torres, Alex Marcel, Kevin Singh, Briyanna Jones, Mark Skawinski

Jul 15, 2026 -

Honda of Valley Stream responded

Hi there! Thank you for the fantastic feedback! We are so glad everything went smoothly and that our team made a great impression. We look forward to seeing you again!

July 08, 2026

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Employee Rating

Although I only ask for Mr. Marcel when I bring in my car for Service. Mr. Brendon was just as good. Marcel when I bring in my car for Service. Mr. Brendon was just as good. More

by KHATCHIG

Verified Customer

Service Price Transparency

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Service Time

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Recommend Dealer

Yes

Other Employees Tagged: Alex Marcel

Jul 13, 2026 -

Honda of Valley Stream responded

That is a great compliment for both of them! We are glad Mr. Brandon was able to deliver the same level of care you have come to expect from Mr. Marcel. We will make sure they both hear this. Don't hesitate to reach out if there is anything else we can help with!

July 07, 2026

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Excellent, efficiently run location. Super helpful staff with great communication. I'd highly recommend for your car service needs. Super helpful staff with great communication. I'd highly recommend for your car service needs. More

by valletti84

Verified Customer

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Recommend Dealer

Yes

Other Employees Tagged: Clara Torres

Jul 13, 2026 -

Honda of Valley Stream responded

We appreciate the recommendation! We are glad the team delivered a smooth and well communicated experience. Don't hesitate to reach out if there is anything else we can help with!

July 06, 2026

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They were professional, respectful and courteous and kept you updated on the waiting time for the car repair you updated on the waiting time for the car repair More

by CLAUDETTE538

Verified Customer

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Recommend Dealer

Yes

Other Employees Tagged: Kazi Kamal

Jul 15, 2026 -

Honda of Valley Stream responded

Thank you, Claudette! We are glad the team kept you informed and made the whole experience a respectful and comfortable one. Don't hesitate to reach out if there is anything else we can help with!

July 06, 2026

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Brandon Martinez provided excellent customer service. I came in on June 29, 2026, at 7:00AM without an appointment for the A16 maintenance service and recall on my 2026 Honda CR-V Hybrid TrailSport (Pear I came in on June 29, 2026, at 7:00AM without an appointment for the A16 maintenance service and recall on my 2026 Honda CR-V Hybrid TrailSport (Pearl Gray). Brandon was professional, courteous, and very knowledgeable. He answered all of my questions, explained each service in detail, and clearly went over my options. He kept me informed throughout the process, and everything was handled efficiently. I truly appreciated his honesty, attention to detail, and outstanding customer care. He made the entire service experience smooth and stress-free. I highly recommend Brandon Martinez and the service team at Honda of Valley Stream. Thank you for the excellent service! More

by Ortizarielis

Verified Customer

Service Price Transparency

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Recommend Dealer

Yes

Other Employees Tagged: Clara Torres, Gary Lin

Jul 06, 2026 -

Honda of Valley Stream responded

We are so glad Brandon was able to take great care of you first thing in the morning without an appointment! His commitment to keeping customers informed and making every visit stress free is exactly what we strive for. We will make sure he and the team see this. Don't hesitate to reach out if there is anything else we can help with!

Jul 06, 2026 -

Ortizarielis responded

Thank you for your kind response. I’m glad my feedback will be shared with Brandon and the team. I truly appreciate the professionalism, excellent communication, and outstanding service I received. Thank you again!

July 04, 2026

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My visit to Honda Valley Stream was my worse experience and I would never recommend anyone to take a car to that location. and I would never recommend anyone to take a car to that location. More

by mdacosta3382

Verified Customer

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Recommend Dealer

Jul 15, 2026 -

Honda of Valley Stream responded

We apologize your experience was less than satisfactory and would love to speak with you further about it. However, we are unable to locate you in our system with the information provided. Please reach out to our assistant service manager, Tony Vicente at 516-285-6655, ext. 126. He looks forward to hearing from you.

June 29, 2026

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Briyanna jones was very helpful with scheduling my appointment. She also provided me with good information of what my recall is and how long it would take appointment. She also provided me with good information of what my recall is and how long it would take More

by ez

Verified Customer

Service Price Transparency

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Recommend Dealer

Yes

Other Employees Tagged: Clara Torres, Alex Marcel, Kevin Singh, Briyanna Jones, Mark Skawinski

Jun 30, 2026 -

Honda of Valley Stream responded

Hi there! Thank you for the kind words! We are glad Bryanna made the scheduling process easy and kept you well informed about your recall. We will make sure she knows you appreciated it. Don't hesitate to reach out if there is anything else we can help with!

June 27, 2026

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This is the worst experience I had. the young lady at the cashier gave me attitude and was on her phone the whole time while talking to me and yelling at me to hurry up and pay and they the young lady at the cashier gave me attitude and was on her phone the whole time while talking to me and yelling at me to hurry up and pay and they charged me 600 to replace a battery and I only gave to get a 60 dollar oil change and at the end I had pay 700 dollars and then the same day all the warning light came up and I went back and they said 200 to check and it so stupid bc I bring the car the same day they worked on it and they charged me another 700 it so stupid I bring in the car for a 60 oil changed and they charged me 1400 at the and at the end the car still has issues and they want charge me 4k to fix it and it clearly there fault bc I maintain the car every month check the whole car and make sure the engine clean. That dealer is a scam and will overcharge you and give you more issue to your car they will never fix your car. More

by Danny habib

Verified Customer

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Recommend Dealer

Other Employees Tagged: Brittany Brown, Willie Mejia, Clara Torres, Alex Marcel, Kevin Singh, Briyanna Jones, Mark Skawinski, Shmuel Borenstein , David Barber, The young lady at the cashier

Jul 15, 2026 -

Honda of Valley Stream responded

We apologize your experience was less than satisfactory. We are very interested in hearing the details, however, we are unable to locate you in our system. Our assistant service manager, Tony Vicente, would like you to reach out to him directly so that he may gather more information. His number is 516-285-6655, ext. 126. He looks forward to hearing from you.