Brenda Rosas | Page 5

TrippleR responded

Bad tire and wheel passenger rear (been curbed) wheel will have to be replaced missing floor mats missing luggage hide shade mssing cargo net needs new wiper blades squeaking Rear tailight was busted no inspection on body (front bumper and rear bumper) lots of damage Torn armrest on both rear passenger seats holes in the back of the rear passenger seats trim missing on AC vents Forced to buy a warranty I did not clearly want in the finance department Sales manager was very ugly to me over the phone and told me just to return the vehicle with the busted tail light lens and no floor mats and torn seats.

Grand Prairie Ford responded

Thank you for sharing your wonderful experience with our team. We are thrilled to hear that you felt such a genuine connection and that our staff created a warm, welcoming atmosphere for you. It sounds like you experienced exactly the kind of caring, family-like environment we strive to provide every customer. Your kind words about feeling comfortable and having such a positive experience mean the world to us. We truly appreciate you taking the time to share your feedback and are so glad we could make your visit special.

Grand Prairie Ford responded

Thank you for taking the time to share your wonderful experience with us! We are thrilled to hear that you consider Grand Prairie Ford the top dealership in the DFW area. Your kind words mean so much to our entire team. We will make sure to pass along your praise to Brenda - she will be delighted to know how much you appreciate her dedication and expertise. We truly value customers like you and look forward to continuing to provide you with exceptional service in the future.

Grand Prairie Ford responded

Thank you for taking the time to share your wonderful experience with us! We are thrilled to hear that Brenda and Brandon delivered outstanding service during your visit. Your positive feedback about their customer care means so much to our team. We truly appreciate your trust and are excited to be your partner for all your vehicle maintenance needs moving forward. Your satisfaction is our priority, and we look forward to continuing to serve you with the same level of excellence you experienced.

Grand Prairie Ford responded

Thank you for taking the time to share your wonderful experience with us! We are thrilled to hear that you found our dealership exceptional and that our team provided you with outstanding service. It means so much to know that Brenda Rosas and Luis Elizondao were able to work with you to find an excellent deal that met your needs. We take great pride in our dedicated staff who go above and beyond to ensure every customer feels valued and receives the quality service they deserve. Your positive feedback truly brightens our day and motivates us to continue delivering the same level of excellence to all our customers.

Grand Prairie Ford responded

Thank you for taking the time to share your positive experience with us. We are delighted to hear that Brenda provided you with helpful service without being overly pushy during your vehicle purchase process. It sounds like she took the time to answer your questions thoroughly and respected your need to make a thoughtful decision by giving you the space you needed. We appreciate your recognition of her approach and are thrilled that you chose to come back and complete your purchase with us. Your feedback helps us continue to provide quality service to all our customers.

Grand Prairie Ford responded

Thank you for taking the time to share your wonderful experience with us. We are thrilled to hear that our team created such a welcoming environment and that you felt the positive energy throughout your visit. Your feedback about us being the top dealership in the DFW area truly means the world to us. We work hard every day to provide exceptional service, and knowing that we succeeded in making your experience outstanding motivates our entire team. We appreciate your trust and look forward to serving you again in the future.

Grand Prairie Ford responded

Thanks for your feedback! We’re glad to hear you like the truck. We appreciate your comments about the tire pressure and running boards and will pass them along to our team. Your loyalty to F250s means a lot to us!

Grand Prairie Ford responded

Thanks for sharing your experience, Tim! We're glad to hear that Jon and Brenda made your purchase easy and that you're happy with your F150. We appreciate your feedback regarding the tire and will look into it. Enjoy your vehicle, and we hope to see you again!