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Brent Cooper
Brent Cooper at Niello Volkswagen
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Brent Cooper | Page 6

SERVICE CONSULTANT

Niello Volkswagen

2701 Arden Way
Sacramento, CA 95825

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4.9
58 Reviews

Dealership Experience

4 yrs, 8 mos

Industry Experience

9 yrs, 7 mos

Specialties & Trainings

MASTER CERTIFIED VOLKSWAGEN CONSULTANT

4.9

58 Reviews

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58 Reviews of Brent Cooper

August 17, 2023

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the waiting time for oil change is too long - 3 hours. Plus getting there and coming back makes total 4 hours. It is definitely too long compared to other places which do the job in 30- 45 minutes. More

by Dan.go
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Yes
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Sep 11, 2023

Niello Volkswagen responded

Dan, Thank you for taking the time to share your feedback, as it helps us identify issues that need attention. Our goal is to provide every customer with 5-star service, and I apologize that your experience did not meet these standards. If you would like to share additional details about your visit, please reach out to me at srusso@niello.com. Thank you, Scott Russo, Service Manager

July 26, 2023

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Always such a great experience here! High quality, respectful, fast, friendly service. Would recommend this dealership to anyone! More

by VU.ELLIE
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Yes
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Aug 03, 2023

Niello Volkswagen responded

Thank you for the 5-star rating! Your support means so much. We appreciate your business and are here for you anytime.

July 22, 2023

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Neillo family always takes care of me. I appreciate you all. Of course Brent went above and beyond. Thank you so much. More

by jfskater2014
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Yes
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Jul 26, 2023

Niello Volkswagen responded

This is what we love to hear! Thank you for taking the time to shout out Brent's great work. We are so lucky to have him on our team and will make sure he sees your review. See you next time!

July 15, 2023

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Brent was very friendly and knowledgeable. Had m car back quicker than expected. Will be back. More

by bsfuller
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Yes
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July 07, 2023

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This dealer ship has been there for me very helpful and knowledgeable courteous and kind More

by CLJJONES.25
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Yes
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July 05, 2023

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It has been a pleasure to have my car serviced by the Niello Volkswagen staff.Matt Wirth has been exceptional. He encourages my questions in a patient manner and explains how to use the newer technology More

by barbarajeanweaver
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Recommend Dealer
Yes

Other Employees Tagged: Ronald Stevenson, Roger Bybee, Daijah Marsh-Macias, Matthew Wirth, Brandon Lamb, Travis Cole, Taylor Gaynor, Claire Thomas, Steve Timmel

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Jul 20, 2023

Niello Volkswagen responded

Matt is an awesome member of the team and his work always reflects it! Please let us know if we can help with any of your sales, service, or parts needs in the future. Thank you for the review!

July 01, 2023

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Had my atlas in to fix an issue with the passenger air bag. It took over a day and I was offered a loaner. Brent was great and kept me informed along the way. The loaner was great but happy to have my car More

by lamoraga
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Yes
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Jul 07, 2023

Niello Volkswagen responded

Thanks for taking the time to share your 5-star experience with us. We'll let Brett know how much you appreciated him keeping you in the loop. Happy driving!

July 01, 2023

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After having a bad experience with a Vw dealer in Montana, Niello VW made us love our car again. Great service, communications and friendly competent work. More

by rob71
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Yes
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