Brent Penn | Page 5

I was surprised when I went to this dealership because it was big, clean & the staff greeted me & when I came in. was big, clean & the staff greeted me & when I came in. More

by Andrew Verified Customer Verified Customer

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I've visited other Toyota dealers and Northside has the top staff and the most skilled & professional dealership in the auto business. Hands down! top staff and the most skilled & professional dealership in the auto business. Hands down! More

by gpgalka Verified Customer Verified Customer

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The dealership is very nice, clean and spacious. The employees looked happy to be there The employees looked happy to be there More

by Kemono Verified Customer Verified Customer

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The dealership was clean and attractive. Reception was courteous and prompt seeing who to direct us to. The different departments worked well together. Reception was courteous and prompt seeing who to direct us to. The different departments worked well together. More

by rossedma Verified Customer Verified Customer

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I had the most amazing car buying experience at Northside Lexus today 10/22/22. We spoke with Michael Featherstone Sales Consultant on the phone and communicated by text as well. Michael is so different from Lexus today 10/22/22. We spoke with Michael Featherstone Sales Consultant on the phone and communicated by text as well. Michael is so different from any Car Salesman I have ever met in my 34 years of buying cars. Michael is honest, respectful and very polite. Michael sent us pictures including the window sticker. Northside Lexus has no mark up and they don’t add dealer equipment fees like many dealers are doing. We drove 3.5 hours from Austin to Spring Texas to buy our first Lexus RX 450H from Michael because we trust him. We met with Brent Penn the Finance Manager who was fantastic, honest, friendly. There was no pressure to sell any products. Lastly we met with John Makrakis Delivery specialist/technology dept. He is polite, respectful and friendly. That was the best on-site personal tutorial on our new RX 450H. John was excellent covering everything on the vehicle, all the technology which helped me feel so comfortable with our new RX 450H during my drive back to Austin. John took his time and we were never rushed at all. John answered all our questions. John Makrakis is excellent at familiarizing the customer with the vehicle. What a phenomenal team. To the owner, Michael Featherstone, Brent Penn and John Makrakis are an asset to Northside Lexus. More

by mcismnms Verified Customer Verified Customer

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Outstanding customer service, since the moment you come in to the time you live driving your new car!! in to the time you live driving your new car!! More

by hope_bd@hotmail.com Verified Customer Verified Customer

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Very professional people. I wish they give better prices for trade ins. Love to work with them. I wish they give better prices for trade ins. Love to work with them. More

by Anonymous Verified Customer Verified Customer

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Nathan was amazing to work with. He’s knowledgeable and professional while also being courteous. We enjoyed our experience purchasing this car. He’s knowledgeable and professional while also being courteous. We enjoyed our experience purchasing this car. More

by gclawson Verified Customer Verified Customer

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Extremely customer friendly and would recommend the overall experience as good. The salesman Jesse B. was patient, thorough, knowledgeable and managed the purchase transaction with extreme efficiency. overall experience as good. The salesman Jesse B. was patient, thorough, knowledgeable and managed the purchase transaction with extreme efficiency. The finance manager Brent P. helped us with unlocking or credit freeze and was able to get us a great financing rate. The only negative was the new ES had a scratch in the paint that had to be repaired. The scratch was noticed by the customer while in delivery area and receiving vehicle technical orientation. Recommend for improvement would be for the dealership to fully inspect new vehicles for any defects before presenting to the customer. More

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Always a pleasant atmosphere. Doug and Brent made the buying experience stress free. If you want to enjoy your car buying experience, you need to visit Northside Lexus. Doug and Brent made the buying experience stress free. If you want to enjoy your car buying experience, you need to visit Northside Lexus. More

by derrick.parker Verified Customer Verified Customer

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