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282 Reviews of Brent Stump
Verified Customer
January 20, 2025
25- I went in on Friday1/17/25 and was told it would be 4 hours and I couldn’t wait that and Brent Stump asked if I could make an appointment for the next today which I did. He said to bring it in before 10. hours and I couldn’t wait that and Brent Stump asked if I could make an appointment for the next today which I did. He said to bring it in before 10. I arrived at 9:38am. I left my vehicle and by 2pm I still hadn’t heard anything from him. I sent a text message and no response. I called and was told he was assisting another customer and that he would call me back. What they didn’t know was I was on my way back to the dealership which was 10 minutes from my location. I arrived and he has his away sign up. I spoke with Katie Fuller and she pulled up my vehicle and my car apparently had not been pulled in based off what I can see from the screen. She could not confirm as I was made aware the service provider and mechanic team all to lunch at the same time. I was told Brent would be back in 10-15 minutes which was interesting since he was supposedly with a customer when I called 5 minutes prior. A nice runner assisted by trying to find out the status of my car. He came back and said it was next to be pulled in. Brent is back and I attempt to get more information and he is taking in circles. “ I can’t tell you how long it will be because we don’t know what the issue is. It could take 1.5-2 hours for the diagnostic” Ok I reminded him what she told me before I left you close at 5 what happens if you can’t resolve or fix before you close? He says “ I can’t tell you anything because I don’t know “ .. what do you mean you don’t know you close at 5 I need to know something. At this point we ask for my car back. Brent wound not provide me with any additional information or options. I asked for the manager as I wait for my car. Tom was no help as well I explained the same thing to him and he says that focus on three questions. How much, what’s wrong and how long, but he can’t tell me anything. He says they have cars from the day before and they have to service those along with the ones today. I told him you should communicate that to set better expectations and he proceeds to tell me not all diagnosing are the same. Some are shorter and some aren’t. Once I explain for the third time and asked what are my options he gives me options. I said that’s all I need we’re options this guy tells me I didn’t ask for options. How slow do you have to be as a manager to provide the customer with options if you close in 2.5 hours and the car hasn’t been serviced? I asked for his manager and he says he was the manager. Ok you answer to someone and who’s that person. He said the general manager. I had to ask for his name. I will also reach out. I am on my third Toyota and I drive out my way to Cobb County Toyota because I have always gotten great service from Austin Meeks. After today and over 10 years I will never take my car back or buy a car from this dealership. I you chose to go here the best advisor is Austin Meeks and the least desirable is Brent Stump and Tom the manager only sees you as a number and not a valued client. I waisted an entire day and nothing was accomplished. More
by keyshia2777
Other Employees Tagged: Austin Meek, Katie Fuller , Tom- service manager
December 30, 2024
They have great customer service but there prices are little out there. For example I needed a new key, to have my car towed to the Kennesaw location cost $200 ( I live 10 minutes w) plus maintenance fee little out there. For example I needed a new key, to have my car towed to the Kennesaw location cost $200 ( I live 10 minutes w) plus maintenance fees would be around $400 total cost was $700. Had a locksmith who came to my house and did everything for $170 More
by janayluv13
Other Employees Tagged: David Cobb
December 28, 2024
Couldn’t have been nicer negotiate origins dutiful civic chicks Rick. Ccjvj kicks jcjc chuck nvjcj chicks Rick. Ccjvj kicks jcjc chuck nvjcj More
by Kimmassey485
Other Employees Tagged: Austin Meek, Katie Fuller, Zach Claybrooks, David Cobb, JC Cooper, Costas Hernandez, Simon Chan, Jeff Silvers, Bob Nascimento
December 22, 2024
Always a professional team here and work is quality. Work completed within stated time frame and work discussed prior to start. Clean waiting area with WiFi and refreshments. Work completed within stated time frame and work discussed prior to start. Clean waiting area with WiFi and refreshments. More
by PTRCK85
December 18, 2024
Very professional service staff. They go above and beyond. Always keep me informed of repair progress. No complaints about their work. We've been going there for 20 years. Thank They go above and beyond. Always keep me informed of repair progress. No complaints about their work. We've been going there for 20 years. Thanks Cobb County Toyota More
by TJM3453
Other Employees Tagged: Anthony Sullivan
December 17, 2024
Very helpful, as always! We dropped off the car without an appt due to a flat tire, and it was not an issue. We dropped off the car without an appt due to a flat tire, and it was not an issue. More
by LSCDMC
Other Employees Tagged: Simon Chan
December 14, 2024
They did a tire rotation and oil change. I asked if they can fill the tire with air since I had a low tire pressure light on. They said absolutely. But they did not do it. I asked if they can fill the tire with air since I had a low tire pressure light on. They said absolutely. But they did not do it. More
by GJGABRIEL75
December 10, 2024
I went in for a tire change that took 5 hours. Raven got me a shuttle so I could go a mile down the road to finish errands and be picked back up. I waited 2 hours for a pick up with 5 calls back f Raven got me a shuttle so I could go a mile down the road to finish errands and be picked back up. I waited 2 hours for a pick up with 5 calls back for a pickup only to get Brent finally who was a help and got me returned back to Toyota. Raven only used the call center when actually the driver was there asking when I was needing to be picked up. She actually knew I needed to get back. Raven, take lessons on customer service from Brent. This was not how return business is done. Maybe I need to start using again Nalley for my Toyota service. More
by Leamon69
Other Employees Tagged: Raven Hickman
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