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Bret Hines
Bret Hines at Rallye BMW

Bret Hines | Page 19

Service Advisor

Rallye BMW

1 Brush Hollow Rd
Westbury, NY 11590

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4.7
714 Reviews

Hello, everyone! My name is Bret Hines and I am a Service Advisor who has worked in the automotive industry for 30 years. In June of 2009, I became a part of the Rallye BMW team. Known as a nice, honest, and genuine guy who loves to joke around, but always gets the job done. My customers and co-workers can depend on me to help when needed. I am never pushy and always upfront; only sell our customers what they truly need. Making sure the vehicles of our guests are handled in a timely manner is my priority. A little about myself: I studied at SUNY Farmingdale. Enjoy discussions about muscle cars. I’m a big fan of the New York Rangers. Softball is one of my favorite hobbies. I also like going to car shows – I own a classic 1967 Chevy Chevelle. I have a true passion for helping others, which makes this the perfect career choice for me.

4.7

714 Reviews

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714 Reviews of Bret Hines

May 17, 2024

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Employee Rating

Bmw in Westbury is a fine establishment that provides excellent service in an efficient manner. More

by csgfit
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Carol Clark-Muniz, Scott Robinson, Frank Trotta, Brandon Tibbals, Christopher Williams, Anthony Persaud, Cosmo Laurino

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May 20, 2024

Rallye BMW responded

We are glad to hear that our team delivered excellent service. Thanks for choosing Rallye BMW!

May 14, 2024

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Employee Rating

Staff is Great. Attentive to customer Satisfaction. Professional. Always trying to get your needs done in a timely manner More

by Rocky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frank Trotta, Christopher Williams, Anthony Persaud

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May 14, 2024

Rallye BMW responded

Rocky, we're glad to know our team at Rallye BMW was able to meet your needs efficiently and professionally. Thanks for the positive feedback!

May 13, 2024

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Employee Rating

The dealership makes you feel at home. They are very thourough when checking your cars safety. More

by jsurico2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Carol Clark-Muniz, Scott Robinson, Frank Trotta, Brandon Tibbals, Christopher Williams, Anthony Persaud, Cosmo Laurino , Shane Camacho, James Dagostino

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May 13, 2024

Rallye BMW responded

When a customer says words like this, we know we're doing things right at Rallye BMW! Thank you for the stellar review!

May 11, 2024

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Employee Rating

Would recommend this dealership to my friends, colleagues and family due to their professionalism and courtesy. More

by zoylabella11550
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Carol Clark-Muniz, Sharonda James, Christopher Williams , Shane Camacho

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May 13, 2024

Rallye BMW responded

We're glad to know you'd recommend Rallye BMW! Thanks for acknowledging our team's professionalism and courtesy. We appreciate your support!

May 07, 2024

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Employee Rating

Good communication and good customer service always available for any questions I might have Bret was awesome More

by Lou
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 07, 2024

Rallye BMW responded

Lou, we're delighted to know Bret and our team at Rallye BMW were able to assist you effectively. Thanks for your positive feedback - drive safely!

May 03, 2024

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Employee Rating

Took care of my car and me in a professional manner. I was extremely happy with the service More

by SBAYERMD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Carol Clark-Muniz, Scott Robinson, Frank Trotta, Brandon Tibbals, Christopher Williams, Anthony Persaud, Cosmo Laurino , Shane Camacho, James Dagostino

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May 06, 2024

Rallye BMW responded

Thank you for taking the time to review Rallye BMW, Sbayermd! We look forward to assisting you next time.

May 02, 2024

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Employee Rating

extremely helpful, professional & courteous. Brett kept me informed about my car repairs & whe the car would be ready More

by lputnam1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 03, 2024

Rallye BMW responded

We're glad to know that Brett and our team at Rallye BMW were able to keep you well informed about your car repairs. Thanks for the positive feedback!

May 01, 2024

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Employee Rating

Customer service his not good. My truck was in for service, I have to keep calling for information More

by annmarie7035
Service Price Transparency
Workmanship
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Recommend Dealer
No
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May 01, 2024

Rallye BMW responded

I'm sorry to hear that we haven't earned your five stars. I would like to see what I can do to make things right. Would you please contact me at your earliest convenience? Thank you, Chris Blanco - Service Manager - 516-833-4862

April 28, 2024

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Employee Rating

The dealership and everyone there are awesome. They are very knowledgeable and very professional. My car was fixed right. More

by DONOTREPLY
Recommend Dealer
Yes

Other Employees Tagged: Carol Clark-Muniz, Scott Robinson, Frank Trotta, Brandon Tibbals, Christopher Williams, Anthony Persaud, Cosmo Laurino , Shane Camacho, James Dagostino

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Apr 29, 2024

Rallye BMW responded

We're glad to know you had a positive experience at Rallye BMW and that your car was fixed properly. Our team is always here to provide knowledgeable and professional service. Thanks for the review!

April 26, 2024

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Employee Rating

Should be open on a Saturday. Ridiculous to expect people take off from work to service a car More

by M.DUCHNOWSKI7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Carol Clark-Muniz, Christopher Williams, Anthony Persaud , David Diaz

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Apr 29, 2024

Rallye BMW responded

I'm sorry to hear you are dissatisfied with our hours. We want our customers to feel accommodated and will be sure to take note of your feedback as we continually strive to improve the customer experience. Please feel free to reach out if you'd like to discuss anything else. Thank you, Chris Blanco - Service Manager - 516-833-4862

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