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Bret Hines
740 Reviews
Hello, everyone! My name is Bret Hines and I am a Service Advisor who has worked in the automotive industry for 30 years. In June of 2009, I became a part of the Rallye BMW team. Known as a nice, honest, and genuine guy who loves to joke around, but always gets the job done. My customers and co-workers can depend on me to help when needed. I am never pushy and always upfront; only sell our customers what they truly need. Making sure the vehicles of our guests are handled in a timely manner is my priority. A little about myself: I studied at SUNY Farmingdale. Enjoy discussions about muscle cars. I’m a big fan of the New York Rangers. Softball is one of my favorite hobbies. I also like going to car shows – I own a classic 1967 Chevy Chevelle. I have a true passion for helping others, which makes this the perfect career choice for me.
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740 Reviews of Bret Hines
December 21, 2018
In and out I've come here twice so far and my experience has been great overall. They take my car, give me a loaner, and call me when my car is ready for pickup. I've come here twice so far and my experience has been great overall. They take my car, give me a loaner, and call me when my car is ready for pickup. When it is time to pick up my car, I'm out of there within 5 minutes. This only demonstrates how well organized Rallye is. Highly recommended! More
by AKHAN46
Verified Customer
December 20, 2018
Job done but not completed Computer needed to be rebooted, service department resolved the problem but phones not reconnected. We needed to come back for the telephone to be re Computer needed to be rebooted, service department resolved the problem but phones not reconnected. We needed to come back for the telephone to be reconnected to car. More
by Bmwreview
December 09, 2018
Exlent service My situations where solved with no issue. The car was washed and cleaned. My experience was perfect I have no problem racomanding the center to any on My situations where solved with no issue. The car was washed and cleaned. My experience was perfect I have no problem racomanding the center to any one. More
by PMADIA
Other Employees Tagged: Mike Kozlow, Christopher Blanco , David Diaz
December 09, 2018
The best Rallye BMW is the best service department in the country I guarantee it and I would bet on it, and I’m not talking about a service department that tak Rallye BMW is the best service department in the country I guarantee it and I would bet on it, and I’m not talking about a service department that takes in a max of 50 cars a day this department takes in over a 100 cars a day everyday always friendly always happy and willing to help anyone. If you don’t like there service there your the problem not them. More
by GIANNIMARINI27
Other Employees Tagged: Carol Clark-Muniz, Frank Trotta, Brandon Tibbals , Rafael Correia, James DelVecchio, David O’Neill, Adam Romano, Jonathan Szypot, Chy Wiggan
December 01, 2018
Excellent job My car service was taken care of in a professional manner. I am satisfied with the service I received. Staff obviously experienced. Than you so very My car service was taken care of in a professional manner. I am satisfied with the service I received. Staff obviously experienced. Than you so very much More
by BENJAMINCHERRY94
Other Employees Tagged: Frank Trotta, David Huang , James DelVecchio, Chy Wiggan, Sheneta and Gianni
November 26, 2018
Excellent Service! Everyone was very friendly and they kept me updated on the progress of the service being completed. There was no wait time and it was very efficient. Everyone was very friendly and they kept me updated on the progress of the service being completed. There was no wait time and it was very efficient. More
by CCORWIN1
November 25, 2018
Best Dealership on Long Island Rallye treats their clients with the utmost respect and are very accommodating. Service level is excellent, loaners are clean and usually with very l Rallye treats their clients with the utmost respect and are very accommodating. Service level is excellent, loaners are clean and usually with very low mileage. More
by moncada.s
Other Employees Tagged: Christopher Blanco, Scott Robinson , Matthew Carlson, Rafael Correia, James DelVecchio, Alex Echeverry, David O’Neill, Adam Romano, Jonathan Szypot
November 19, 2018
efficient Efficient service, very knowledgable. He kept me up to date on repairs and cost. Everything was very easy to deal with. Loaner car was absolutely per Efficient service, very knowledgable. He kept me up to date on repairs and cost. Everything was very easy to deal with. Loaner car was absolutely perfect. More
by lori.costello
November 06, 2018
Thankful for a dealership like Rallye BMW I wouldn't go to another BMW other than this one. At Rallye, they make you feel welcome before you even get out of your car. The valet and service coo I wouldn't go to another BMW other than this one. At Rallye, they make you feel welcome before you even get out of your car. The valet and service coordinators are very polite and everyone seems to be working hard, which is very important to me. It made me feel comfortable leaving my vehicle in the possession of someone else other than myself. They made it clear that my car would not be washed after service as I requested although they do have a fabulous car wash on site where you can go visit 10am to 3pm during the week complimentary. I set an appointment with Dennis who is an excellent service advisor. Dennis made sure that all my concerns were documented correctly and even introduced me to the service manager Christopher Blanco who also made sure that all my concerns were met as I was dealing with a tough situation. I was stressed going in knowing I've been to other dealers in the passed and have not received even close the same customer service that rallye offers. I was contacted two days later that my vehicle was ready and picked up same day in a timely manner. I received my car back in the same condition as I left it in as I declined car wash. The technician Roy was also a big part in making my experience here amazing. I did not have to return my vehicle for any of the issues I had before or any new ones. He left a card in my car letting me know he was the one who worked on it. I will be returning as I believe this place is running a great honest business. I drive a 2011 BMW M3 and I sent feel comfortable bringing my car to other places. If you're looking for a place where you can trust, go to rallye bmw. More
by JJCHARLES
Other Employees Tagged: Christopher Blanco, Carol Clark-Muniz, Frank Trotta, Brandon Tibbals , Matthew Carlson, David Diaz, David O’Neill, Chy Wiggan, Gianni
October 30, 2018
Excellent Bret made sure that my 530 BMW service appointment was handled in a friendly and professional manner. The rest of the staff at Rallye were very prof Bret made sure that my 530 BMW service appointment was handled in a friendly and professional manner. The rest of the staff at Rallye were very professional More
by NORMAN50
