Brett Fader | Page 11

Wonderful,seemless! I had a wonderful experience at this dealership.Dylan Jones was just great and was very patient and thorough. He took the time with me to explain t I had a wonderful experience at this dealership.Dylan Jones was just great and was very patient and thorough. He took the time with me to explain the technoogy and I bought the car in one day! I love it! The whole team including Fran and Brett contributed to a seemless experience!Thank you. More

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Red carpet service from start to finish! I cant say enough for my Salle's Consultant Brooke Richatdson. I went into say hello while waiting for my annual service to walking away with a newer I cant say enough for my Salle's Consultant Brooke Richatdson. I went into say hello while waiting for my annual service to walking away with a newer car with all the bells and whistles and a lower payment! These folks work together like a well oiled machine! Brooke, Brett, and Janelle are simply the best! I recommend seeing Brooke to make things happen. Very sweet kind hearted person. Thank you ALL! Go to MB of Owings mills today! More

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Quick, Easy and Stress-Free Walked in with the idea of purchasing a Mercedes but walked out purchasing a Jeep from a different dealership but with the same salesman. They did all Walked in with the idea of purchasing a Mercedes but walked out purchasing a Jeep from a different dealership but with the same salesman. They did all the work to communicate and work with the other dealership to purchase the vehicle. Gave us multiple options and helped us find the one most compatible and efficient for us. Very happy with our experience More

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Great Experience! Thanks to MB of Owings Mills for putting me in a great new Car! Tom Lopez is a pleasure to work with - very personable and professional, and very he Thanks to MB of Owings Mills for putting me in a great new Car! Tom Lopez is a pleasure to work with - very personable and professional, and very helpful after the sale. Absolutely no pressure, and gave me a good deal on a hard-to-find AMG C43 Coupe. I highly recommend this dealership and the team of Tom, the sales manager Brett, and the finance lady. More

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Professional, and proficent FYI: I had a disaster an other MB dealership in Annapolis.The Owings Mills MB fixed everything and I drove home in a better car and lower down payment FYI: I had a disaster an other MB dealership in Annapolis.The Owings Mills MB fixed everything and I drove home in a better car and lower down payment. My sales person Brandon and sales managers were excellent. The finance lady Fran had her work cut out for her since my trade was non MB and took a major loss. She and the sales managers Brett and Jason made it work. Thanks so much for the great buying experience. More

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Fabulous Customer Service and extremely helpful Reza was amazing! The day I had to come in I had both of my daughter with me (8 and almost 2) and was by myself. It wasnt the best or easiest way to Reza was amazing! The day I had to come in I had both of my daughter with me (8 and almost 2) and was by myself. It wasnt the best or easiest way to finalize purchasing my car but Reza was so helpful with my kids and they LOVED him. He was pleasant, helpful, and even went out and switched my carseats from my loaner to my car! He went above and beyond and made the experience wonderful! More

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Great customer service !!! From my previous experience, buying a new car has always been quite stressful. Its your hard earned money and you need to be 100% sure you are making From my previous experience, buying a new car has always been quite stressful. Its your hard earned money and you need to be 100% sure you are making a good decision. As much as I want to walk out driving a new car, I don't want to be pressurized. I had been to another dealership the previous day and the first thing the sales rep asked me was "what do you plan to accomplish today? What car do you want to drive? What is your monthly budget?" I felt quite intimidated because I was not sure what to answer, at the same time I wouldn't have walked in the store if I was not sure of my budget. My experience was very different when I walked into this dealership. Mr Reza is an excellent sales person, very patient in understanding our requirements, and answered all my questions. I wasnt even sure what car to buy to begin with, and I went with an open mind. He was very happy to assist us and we test drove multiple cars. He was interested in showing more but I was tired. He didnt force us to get back to office and start the paper work. By the end of the day, unfortunately ,we didnt find a car in their inventory that matched all our requirements, but he assured us that he will find one at the earliest. He was in constant touch during the next few days and soon found a car that we liked. He ensured smooth paperwork and we drove out happy. The staff there is friendly and helpful too. I would definitely recommend Reza and Mercedes Benz of Owings Mills. Thank you! Prashanth More

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"Very enjoyable and pressure-free experience" I do not normally write reviews, but Reza was so great that I thought that everyone needed to know how extremely helpful, courteous and knowle I do not normally write reviews, but Reza was so great that I thought that everyone needed to know how extremely helpful, courteous and knowledgeable he was about Mercedes’ cars and products. He made our experience pressure-free and most importantly my wife loved the experience and she definitely loves the vehicle. You know the old saying, happy wife, happy life, well Reza helped me to accomplish both with his great personality and knowledge of the Mercedes vehicles. If you want a great car buying experience with no hassles and a salesperson that does not mind answering every little question that you ask, please consider Reza. He smiled and helped us to understand the entire process. A smile can go a long way when you are deciding on a vehicle. I also would like to thank the entire team that helped us with our purchase, you guys are the greatest. Thank you for providing superior service and excellent vehicles. Again, Reza you are the greatest, keep it up! More

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Brooke Richardson is the best Sales Person ever! I was so pleased with my experience at Mercedes Benz of Owings Mills. I had the lovely opportunity to meet Brooke Richardson and she was so helpful an I was so pleased with my experience at Mercedes Benz of Owings Mills. I had the lovely opportunity to meet Brooke Richardson and she was so helpful and informative throughout the entire process. If you are looking for a new vehicle please do yourself a favor and go and see Brooke! Brett and Rob where also great! More

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Outstanding!!! Tom Lopez is an exceptional salesman, As soon as I met him, he was friendly and knowledgeable, he made the process of buying my car painless. I enjoye Tom Lopez is an exceptional salesman, As soon as I met him, he was friendly and knowledgeable, he made the process of buying my car painless. I enjoyed working with him, he completed the paper work on time and will always refer others to him. Thank you Tom, YOU"RE THE BEST!!! Brett Fader-I am so glad to work with Brett, he is very knowledgeable, pleasant and complete the transaction on time. he is an exceptional sales manager. Fran King: Thank you for all your help. She explained in detail all the paper work and made it seamlessly easy and fast.. Thank you!!! More

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