Brett Sopocy | Page 14

You’re very nice. He knew about my car information and everything and he kept me up through the whole process. He knew about my car information and everything and he kept me up through the whole process. More

by mjchambers2252 Verified Customer Verified Customer

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Even though they’re not the closest for Me, Greenway Kia West are my #1 choice when it comes to Car service needs. Brett as well as Kyiera are the best example of that. Way to go! Greenway Kia West. West are my #1 choice when it comes to Car service needs. Brett as well as Kyiera are the best example of that. Way to go! Greenway Kia West. More

by Luis.Melendezsa Verified Customer Verified Customer

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The service was excellent, fast, professional, and of good quality. The staff was very friendly and attentive. good quality. The staff was very friendly and attentive. More

by Juan David Verified Customer Verified Customer

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Communication is not great. Didn’t complete the work I asked for. Didn’t recommend other needed work via email until after I left the dealership. Told me two hours to complete o Didn’t complete the work I asked for. Didn’t recommend other needed work via email until after I left the dealership. Told me two hours to complete oil change and tire rotation but took four. More

by FLAME424 Verified Customer Verified Customer

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On Aug 5, I brought my car in for a windshield wiper repair at 11:30 AM. Tony told me I had to leave my car for days until 3 PM, then updated me at 4 PM that I’d need to bring it back another day. They repair at 11:30 AM. Tony told me I had to leave my car for days until 3 PM, then updated me at 4 PM that I’d need to bring it back another day. They didn’t have the part and were waiting on my warranty. He promised to call me before 1 PM the next day with an update never did. On Aug 15, I got a random text saying an appointment was set for Aug 19 at 9:30 AM no call, no confirmation to check my availability.Mine you that’s 10 days later.Back in Nov 2024, I had a similar bad experience with him (Tony) rushed out, nothing explained about the diagnostics, and the car started making a weird noise on the way home to late to take it back. I called multiple times, spoke to Maria, and was told my advisor would call me back never happened today is August 2025🙂. When I scheduled my appointment this Aug 5 with Maria front desk lady. I specifically said I did NOT want Tony as my advisor yet I still got Tony. I’ve been coming here since 2022 and used to have great experiences, especially with the Haitian advisor with dreadlocks (he transferred) and Advisor Jessica, who always gave updates within the first hour. At this point, I don’t know if this place is under new management now, The communication is terrible and it feels like no one cares about customer concerns anymore. It’s time to take my business elsewhere. More

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My overall experience with this Kia Dealership is a 5/10 it has potential but I can say out of all the service advisor I have came across Brian Jones was a 10/10 it has potential but I can say out of all the service advisor I have came across Brian Jones was a 10/10 More

by TEA Verified Customer Verified Customer

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Brett assisted me with getting the car serviced right away. He did a great job. away. He did a great job. More

by Tingling122 Verified Customer Verified Customer

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Brett Sopocy Very very good service and the car arrived on time Congratulations on the excellent service. Congratulations on the excellent service. on time Congratulations on the excellent service. Congratulations on the excellent service. More

by depazmery Verified Customer Verified Customer

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UNACCEPTABLE. 2 HOURS 40 MINUTES FOR AN OIL CHANGE AND TIRE ROTATION THAT I HAD AN APPOINTMENT FOR. I WILL NEVER GO THERE AGAIN. 2 HOURS 40 MINUTES FOR AN OIL CHANGE AND TIRE ROTATION THAT I HAD AN APPOINTMENT FOR. I WILL NEVER GO THERE AGAIN. More

by None25 Verified Customer Verified Customer

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Snack area sucks, they have a sign that says “free water” and no water available on a Monday. When I asked for water, the only to help was the shuttle guy and he looked all around the dealership and s water” and no water available on a Monday. When I asked for water, the only to help was the shuttle guy and he looked all around the dealership and says that he couldn’t find water. The snack area is dirty no area for kids, I rather drive to Clermont next time!!! More

by Cnavar05 Verified Customer Verified Customer

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