Brett Sopocy | Page 3

Greenway Kia West responded

Thank you for the 5-star review, RONTERRYR1944! We are so pleased to hear that your recall service at Greenway Kia West was completed in such a timely manner. We know your time is valuable, so keeping the wait to just 1 1/2 hours for our neighbors in Orlando, Ocoee, and the surrounding Central Florida area is always our goal. It is great to know you were pleased with the efficiency of our service team! I will be sure to share your positive feedback with our technicians and advisors. We look forward to welcoming you back for your next maintenance milestone! Mark Foster Service Manager

Greenway Kia West responded

Thank you for the four-star rating and for sharing your experience at Greenway Kia West. We are glad to hear that Brett took such great care of you and was thorough in resolving the issues with your vehicle. Listening to our guests' concerns is a top priority for our team in Winter Garden, and we are proud to provide reliable service to the Clermont community. We look forward to seeing you again for your next visit! Mark Foster Service Manager

Greenway Kia West responded

Thank you for sharing your positive experience at Greenway Kia West, Deshawn! We are thrilled to hear that you enjoyed our clean facility and found our staff to be respectful and nice. Providing a welcoming environment and top-tier service for our guests in Winter Garden and Clermont is our priority. We truly appreciate your feedback and look forward to seeing you again for your next visit! Anas Lazaar General Manager

Greenway Kia West responded

Thank you for the wonderful feedback regarding your visit to Greenway Kia West. We are proud to hear that our team provided respectful and professional service with a smile here in Orlando. We will be sure to share these kind words with our staff and the certified Kia mechanics who assisted with your visit. We look forward to seeing you again for your next service appointment in Winter Garden. Mark Foster Service Manager

Greenway Kia West responded

I am very sorry to hear about your disappointment regarding the maintenance package and the confusion over your service intervals. We want to ensure you have complete clarity on your coverage and the high quality of care provided by our team. Please visit the dealership or call and ask for me directly so I can personally review your plan with you and ensure all your questions are answered. Mark Foster Service Manager

Greenway Kia West responded

Thank you for the wonderful feedback regarding your visit to Greenway Kia West. We are proud to hear that you received good service and were in and out in a timely manner here in Orlando. We will be sure to share these kind words with Brett and our team of certified Kia mechanics. We look forward to seeing you again for your next Kia service visit in Winter Garden. Mark Foster Service Manager

Greenway Kia West responded

Thank you for the wonderful feedback regarding your visit to Greenway Kia West. We are proud to hear that you were treated with respect and that your experience met your expectations here in Orlando. We will be sure to share these kind words with Brett Sopocy and our team of certified Kia mechanics. We look forward to seeing you again for your next Kia service visit in Winter Garden. Mark Foster Service Manager

Greenway Kia West responded

I am sorry to hear about the frustration regarding your recent service appointments. It is disappointing to learn of the delay caused by the missing part during your first visit and the lack of communication you experienced during your follow-up appointment. We aim to respect our guests' time, and I apologize for the wait and the unprofessional behavior you described. Please come into the dealership or call and ask for the Service Manager so we can address your concerns and the quality of your experience directly. Mark Foster, Service Manager

Greenway Kia West responded

I am sorry to hear about the damage to your rear bumper and the issues with the subsequent repair. It is disappointing to learn that the paint match and finish did not meet expectations and that this caused you to miss time from work. Please come into the dealership or call and ask for the Service Manager so we can inspect the bumper skin and trim and work toward a proper resolution. Mark Foster, Service Manager

Greenway Kia West responded

It was a pleasure helping you at Greenway Kia West. We are thrilled to hear that you had a great experience with our team in Orlando. While we strive to be efficient, we appreciate your patience regarding the time it took to complete the work after you dropped off your vehicle in Winter Garden. We look forward to seeing you again for your next Kia service center visit. Mark Foster Service Manager