Brian Belviso | Page 2

In 2018 I bought a 2018 Ford F150 from Lokey Volkswagen. The truck had 16000 miles on it, was lifted, had 35" mud tires on it, and the interior was changed from cloth to leather. The truck was beautiful! I The truck had 16000 miles on it, was lifted, had 35" mud tires on it, and the interior was changed from cloth to leather. The truck was beautiful! I bought the truck, and The salesman suggested I get the extended warranty that would cover me up bumper to bumper up to 100,000 miles. I went ahead and purchased the extra warranty as well because I was traveling a lot so mileage /warranty was a small concern. Fast forward to May 2022, the transmission and both front wheel bearings went bad. I took the truck to my local Ford dealer, and the extended warranty company denied my my claim stating "The tires and lift altered the truck and led to the failures". I was a little miffed over this since I didn't alter anything, this was the way I bought it and an extended warranty was sold to me with it. I called Lokey to get assistance with the warranty company and they couldn't get them to approve it either. Lokey offered to refund the $5000.00 I paid but the repairs we're going to cost twice that amount. After several conversations with Lokey representative Kyle Childers, he offered to replace the transmission and wheel bearings If I could get the truck over to him in Clearwater from Melbourne. I paid the expense for towing the truck and Kyle did the rest (even providing me with a loaner until mine was ready). A lot of dealers would (and could) have said sorry all we have to do is refund what you paid for the warranty. Kyle decided to take the high road instead and ultimately do the "right thing". Some times doing the right thing costs a business money. I'd like to thank Kyle Childers and Brian Belviso for doing just that, "the right ". I would highly recommend Lokey Volkswagen to anyone purchasing a new or used vehicle. More

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Joseph was an absolute pleasure to have help buy my new car. He made sure we were fully happy and excited about our new purchase. Always a great experience at Lokey. But seriously, Joseph was the best. car. He made sure we were fully happy and excited about our new purchase. Always a great experience at Lokey. But seriously, Joseph was the best. More

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Joe was so accommodating and helpful I certainly recommend Lokey Volkswagen to anyone, I’m very pleased. recommend Lokey Volkswagen to anyone, I’m very pleased. More

by mouzan65 Verified Customer Verified Customer

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This is the 3rd car I have bought from Lokey. They have the best service department in the county They have the best service department in the county More

by judihicklin@ail.com Verified Customer Verified Customer

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Joe was easy to work with and helped me track down a great car to purchase great car to purchase More

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Thanks for your good service. I feel good when take my car and running god I feel good when take my car and running god More

by lecortes2002 Verified Customer Verified Customer

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Brian had me in and out and very professional , definitely recommend for my next service definitely recommend for my next service More

by loriadcock75 Verified Customer Verified Customer

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They went above and beyond to help me. Very nice and great communication with everything. Very nice and great communication with everything. More

by AJ Verified Customer Verified Customer

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Best staff at any dealership I've ever been to. Always greeted with the warmest welcome. Not to mention I never feel like I'm being taken advantage of. Bought 3 cars from them and when ready, I'll Always greeted with the warmest welcome. Not to mention I never feel like I'm being taken advantage of. Bought 3 cars from them and when ready, I'll buy from them again. More

by DavidLrgFry Verified Customer Verified Customer

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Unplanned visit due to bad battery, of course these things always happen at the most inopportune time. I was pressed for time. But service department really did great to get me in and out Thanks guys.. things always happen at the most inopportune time. I was pressed for time. But service department really did great to get me in and out Thanks guys.... More

by CYBER12MOM Verified Customer Verified Customer

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