Brian Benson

I always trust all of my car maintenance with this dealership. Bob Tomolin is my go to person. He is genuine, knowledgable, and I never feel like he cuts corners. I recently had to leave my vehicle at dealership. Bob Tomolin is my go to person. He is genuine, knowledgable, and I never feel like he cuts corners. I recently had to leave my vehicle at Coastal Kia to determine why my Oil Pressure light was coming on while my vehicle idled. Not only did Bob keep me imformed of the test and process of elimination that he and the Kia mechanics where conducting, he also kept me apprised on estimated cost and labor every step of the way. After it was later determined the best course of action of was to replace my engine due to unknown noises being heard from it. I was giving an estimated time of 10-14days that my car would be ready. I was paying for rental and asked Bob if they had a loaner during this time for any amount of time. He was able to get me one. The amazing Kia Mechanics worked hard on my vehicle and replaced my engine in 3 days! My vehicle drives like brand new and I am so grateful I trusted my car with Bob and the Mechanics at Coastal Kia. Also I cant forget giving Ellen a kudos for constantly having to transfer my calls to Bob when I missed Bobs calls while I was at work. More

by amcneill0907 Verified Customer Verified Customer

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They could not find my appointment at first, but once they did, everything went very smoothly and was completed ahead of time. The only issue I had was after the fact, when certain things did not work. they did, everything went very smoothly and was completed ahead of time. The only issue I had was after the fact, when certain things did not work. The liftgate did not work automatically, but I found out the setting changed. I assume it was "reset" when there was a software upgrade on one of the recalls. Most of the issues were settings that were changed. More

by bskeen1958 Verified Customer Verified Customer

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The service to my car was great. The fact that things were stolen out of my car NOT so great! I had multiple conversations about my trunk organizer being missing with the service ad The fact that things were stolen out of my car NOT so great! I had multiple conversations about my trunk organizer being missing with the service advisor to find out since my car was in the 3rd lot and there are no cameras there it was possible that it was stolen. Now that made me think what else was stolen out of my car that would not lock. My crown royal bag full of change and some chapstick and a charger cord. Why would you leave a car that won’t lock in a lot without any kind of security? I have never received a phone call from the advisor that was going to speak to his supervisor to see if anything could be done. More

by conkycan Verified Customer Verified Customer

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Very clean, friendly staff. Service was faster than I thought. I’m not sure about pricing because I went it for my first free service but I’ll see when I take it back for my nex Service was faster than I thought. I’m not sure about pricing because I went it for my first free service but I’ll see when I take it back for my next service More

by josealvaro24 Verified Customer Verified Customer

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Car was taken car of as needed. The communication was clear and timely. The cost was provided up front. The communication was clear and timely. The cost was provided up front. More

by charles_h71 Verified Customer Verified Customer

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Love the Quick Service the friendly atmosphere and love my Santa Cruz truck dearly thank you my Santa Cruz truck dearly thank you More

by summertimenc Verified Customer Verified Customer

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I brought the car in for a recall, and also the oil light was coming on. Recall was fixed, told the oil light did not register on the computer so they didn’t know what caused it. Tried to sell me on four dif was coming on. Recall was fixed, told the oil light did not register on the computer so they didn’t know what caused it. Tried to sell me on four different items. We picked up the car and drove it, and the oil light came back on again. Taking it to my local mechanic to see if he can figure out the problem More

by docsnow Verified Customer Verified Customer

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The Service Department once again, took the extra step in correcting my faulty injector. Service Consultant Gary Nelson met me at the door and got me checked in while my regular Service Consultant, Sam Weism correcting my faulty injector. Service Consultant Gary Nelson met me at the door and got me checked in while my regular Service Consultant, Sam Weisman, was busy with another customer. This is not unusual as the Service Department at Coastal Kia acts as a Team, and back up each other with the main goal of serving the customer. After the repair Sam Weisman called to insure that my car was 100%, and it was thanks to the Service Team at Coastal Kia More

by DOUGNBETTY Verified Customer Verified Customer

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AJ was kind, up front, very responsive and did everything he could to give me the best experience possible. I've worked with multiple dealerships in the past, and truth be told every single one has always be he could to give me the best experience possible. I've worked with multiple dealerships in the past, and truth be told every single one has always been a disappointing or awful experience, leaving me feeling cheated, a burden, and not a priority. I honestly was expecting another let down with my warranty. The news that they not only found multiple other issues and that all of them were going to be fully covered blew me away. The experience provided to me by Coastal Kia was top of the line, and was a breath of fresh air after so many terrible experiences. Thank you AJ, and thank you Coastal Kia Team! More

by CADENHASTINGS114 Verified Customer Verified Customer

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Bob and the crew take very good care of me and my wife when we need them. Thanks Team! 5 STARS when we need them. Thanks Team! 5 STARS More

by MMAPLE Verified Customer Verified Customer

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