Brian Caldwell
Brian Caldwell at Mac Haik Chevrolet

Brian Caldwell

Service Director

Mac Haik Chevrolet

11711 Katy Fwy.
Houston, TX 77079

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4.7
221 Reviews
4.7

221 Reviews

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221 Reviews of Brian Caldwell

April 05, 2026

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They were very fast and friendly! Great customer service!! Definitely recommend them, i will definitely be back whenever i need something done More

by DALAYGOMEZ371
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Jose Rosales, Juan Godinez

Apr 05, 2026

Mac Haik Chevrolet responded

Thank you for sharing your experience. We’re glad our team could deliver fast, friendly service on your Chevrolet Equinox. We appreciate your recommendation and look forward to helping you again whenever you need us. That Great Mac Haik Feeling Brian Caldwell, Service Director

April 04, 2026

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Professional as usual - great service - no upsell - ensured what was required to be be done without adding multiple of non essential adds More

by Jonathan.price
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Recommend Dealer
Yes
Apr 04, 2026

Mac Haik Chevrolet responded

We appreciate your recognition of our professional service on your Chevrolet Tahoe. We’re glad we could focus solely on necessary maintenance without suggesting any nonessential additions. That Great Mac Haik Feeling Brian Caldwell, Service Director

March 22, 2026

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Great people, Great service, makes you feel like a VIP, every time you go there and the service ticks are the best. More

by CarolS
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Recommend Dealer
Yes
Mar 22, 2026

Mac Haik Chevrolet responded

We’re glad our team makes you feel like a VIP each time you bring in your Chevrolet 2500. It’s wonderful to know you find our service and staff top-notch. We’ll be sure to pass along your compliments to Robert and everyone involved. Thanks for sharing! That Great Mac Haik Feeling Brian Caldwell, Service Director

March 18, 2026

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Excellent and quick service. Managed to change my var engine and gearbox oil in perfect time. More

by aashmawi
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Recommend Dealer
Yes

Other Employees Tagged: Robert Wolf

Mar 18, 2026

Mac Haik Chevrolet responded

Delighted to hear that our team handled your Chevrolet Colorado’s engine and gearbox oil change so swiftly and right on schedule. We look forward to taking care of your vehicle’s next service. That Great Mac Haik Feeling Brian Caldwell, Service Director

March 16, 2026

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One of the most unsatisfactory customer experiences I have had in a while, without question. More

by jfigliola
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Recommend Dealer
No
Mar 21, 2026

Mac Haik Chevrolet responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Antione Burks General Manager 281-596-6359

Mar 21, 2026

Mac Haik Chevrolet responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Antione Burks General Manager 281-596-6359

March 12, 2026

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I’ve had a great experience with the service team, especially Nisha and, if I remember correctly, her manager Jerry. They’ve been taking care of both me and my Tahoe for quite some time now, even thou More

by Bobby
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Recommend Dealer
Yes

Other Employees Tagged: Nesha

Mar 12, 2026

Mac Haik Chevrolet responded

We’re grateful for the trust you’ve placed in our service department for your Chevrolet Tahoe. Brian and our crew are glad to have provided attentive care, clear updates, and professional solutions at every appointment. We appreciate your suggestion about loaner vehicles and will consider adding more gas-powered choices to improve your experience. That Great Mac Haik Feeling Brian Caldwell, Service Director

March 11, 2026

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Excellent service my hat goes off to not only Mr Alberto and Mr Lane but to the whole service department More

by kerryahyder
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Recommend Dealer
Yes
Mar 11, 2026

Mac Haik Chevrolet responded

Thank you for your feedback on the service for your Chevrolet Malibu. We’re delighted that our team provided excellent support. We’ll pass along your praise to Chris and the rest of the service department. That Great Mac Haik Feeling Brian Caldwell, Service Director

March 02, 2026

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Sebastian at the service desk was efficient at my check-out and explained the services and condition of my car; even though he did not check me in. Very pleased with the Staggered 4 wheel alignment More

by EvaCBuskas
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Recommend Dealer
Yes

Other Employees Tagged: Sebastian & Lane

Mar 03, 2026

Mac Haik Chevrolet responded

It’s fantastic to see your five-star rating. We’re glad the check-out process was smooth and that your Chevrolet Camaro SS is performing great after the staggered four-wheel alignment. Thank you for choosing us, and we look forward to your next visit. That Great Mac Haik Feeling Brian Caldwell, Service Director

March 01, 2026

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Excellent customer service. No waiting when I dropped off my car and it was ready in a timely manner. More

by CSH
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Recommend Dealer
Yes
Mar 01, 2026

Mac Haik Chevrolet responded

Brian and our service team are delighted we could handle your Chevrolet Traverse quickly and without delay. Thank you for sharing your experience. We look forward to helping you again. That Great Mac Haik Feeling Brian Caldwell, Service Director

February 26, 2026

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Staff Professional, courteous and smiling faces early morning. They seam they are enjoying their work . Great staff . More

by Burdaana54
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Recommend Dealer
Yes

Other Employees Tagged: Carlos Murillo

Feb 26, 2026

Mac Haik Chevrolet responded

Thank you for appreciating our team’s professionalism and friendly smiles during your morning visit. We’re glad to hear you felt well cared for while having your Chevrolet Equinox serviced. We appreciate you taking the time to share your experience. That Great Mac Haik Feeling Brian Caldwell, Service Director

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