Brian Cloud | Page 2

Toyota of Scranton responded

CHULVICK, Thank you for your review and for recognizing our organization and service quality! We’re glad you had a positive experience overall. We appreciate your feedback about streamlining our communication methods. Ensuring clear and consistent communication is important to us, and we’re continuously working to improve in that area. Thank you for helping us provide an even better experience in the future. We look forward to serving you again! Warm regards, The Toyota of Scranton Team

Toyota of Scranton responded

Thank you for your kind words, Ryan. We're thrilled to hear that you had a positive experience with our service department, particularly with Dave Grieco. Delivering exceptional service is always our top priority, and it's wonderful to know that Dave made your experience memorable. We truly appreciate your business and look forward to serving you again in the future. If you ever need anything else, please don't hesitate to reach out. Warm regards, Mary Jo Preno

Toyota of Scranton responded

Thank you so much for taking the time to share your wonderful experience with us, DKELLY0003! We are thrilled to hear that your visit to Toyota of Scranton was the best car dealership experience you've ever had. Providing exceptional service and creating a positive environment for our customers is our top priority, and we're delighted to know that we've succeeded in earning your future business. We look forward to serving you again and continuing to exceed your expectations. If you ever need anything in the future, please don't hesitate to reach out. Thanks again for choosing Toyota of Scranton! Warm regards, The Toyota of Scranton Team

Toyota of Scranton responded

STAGGE, Please contact our Customer Experience Team at 570.702.8776 to further discuss your situation. I do apologize for the error on our part. I know the email address has been removed from our system. Take care, Mary Jo Preno Vice President of Guest Experience

Toyota of Scranton responded

Dear Joel, We are genuinely sorry to hear about your recent experience with our dealership. Please accept our sincerest apologies for any inconvenience or frustration caused by our communication error. We understand the importance of providing accurate and efficient service to all our customers, and we regret that we fell short of your expectations in this instance. Rest assured, we take your feedback seriously and will be investigating the root cause of the miscommunication to ensure it does not happen again in the future. Our team is committed to delivering exceptional service and we deeply regret that we did not meet that standard during your interaction with us. We would appreciate the opportunity to make things right and regain your trust. If you would be willing to discuss your experience further, please don't hesitate to reach out to our guest experience team at 570.702.8776. We value your feedback and hope to have the chance to improve your perception of our dealership. Thank you for bringing this matter to our attention. Sincerely, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

LGODFREY3, Thank you sincerely for sharing your exceptional experience at Toyota of Scranton! We are truly honored by your kind words and comparisons to ANZDL, an international ocean carrier. Your recognition of our efficiency, cleanliness, and overall quality means the world to us. We're delighted to know that you found our branch to be a cut above the rest and even considered us as a candidate for the prestigious Malcom Baldridge Award. Your high praise motivates us to continue striving for excellence in everything we do. Jason Palmigiano is an invaluable member of our team, and we're thrilled that he made your visit memorable. It warms our hearts to hear that he took care of your car installation needs while ensuring your comfort with refreshments during the wait. Your review inspires us to uphold the standards you've highlighted and to continually exceed your expectations. We genuinely appreciate your trust in us and look forward to serving you with the same level of quality and care in the future. Warm regards, The Toyota of Scranton Team

Toyota of Scranton responded

jerrycet0, Thank you for taking the time to share your positive experience with Toyota of Scranton! We're thrilled to hear that you were satisfied with the tire change service and that our team did a good job. At Toyota of Scranton, we strive to provide exceptional customer service and take pride in ensuring that our clients receive the best possible care. It's great to know that we were able to meet your expectations and provide you with the service you needed. We will make sure to pass on your kind words to the team involved in your tire change, and we know that they will be thrilled to hear that their hard work has been recognized. Thank you again for choosing Toyota of Scranton for your tire needs. We appreciate your business and look forward to serving you again in the future! Thanks again, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

Hi Jay, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com 570.702.8776

Toyota of Scranton responded

SCLPROD, Thank you for taking the time to share your feedback on your recent sales experience. We are delighted all went well and you enjoyed working with our sales team. Enjoy your new vehicle. We value you as our customer and appreciate your business. Thank you, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton