Brian Franklin
Brian Franklin at Klaben Chrysler Jeep Dodge Ram

Brian Franklin

Finance Director

Klaben Chrysler Jeep Dodge Ram

1106 West Main Street
Kent, OH 44240

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5.0
1,716 Reviews

I've been a part of the Klaben CJDR Team since 2004 and have loved every minute of it. I look forward to being given the opportunity to help you in your future experience here at Klaben and will do my absolute best! In my free time, I enjoy spending time with my family and sometimes taking in a soccer match. Please feel free to reach out if you have any questions or concerns as I am here to help!

5.0

1,716 Reviews

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1716 Reviews of Brian Franklin

November 07, 2025

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Chris and Brian in finance are an absolute joy to work with. Chris made the transition very easy to my new truck. This is my third vehicle through this dealership and they have always been very kind. More

by victoriacook.215
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Recommend Dealer
Yes

Other Employees Tagged: Christopher Hamilton

November 07, 2025

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Chris helped me find the perfect jeep for my family and made it a great experience. Chris will be my first call when I need a new vehicle going forward. He also introduced me to Brian in finance who helped More

by Th3nnessy96
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Recommend Dealer
Yes

November 06, 2025

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Both Chris in Sales and Brian in Finance are the reasons why I keep coming back!! More

by Chuck1738
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Recommend Dealer
Yes

Other Employees Tagged: Christopher Hamilton

November 05, 2025

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This is my 2nd lease with Christopher and he always goes above and beyond to make sure my needs are met. More

by georgefurner
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Recommend Dealer
Yes

Other Employees Tagged: Christopher Hamilton

November 04, 2025

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Ken went above and beyond to help us and was more than patient. Amazing customer service as always! More

by Alyssaboxler4
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Recommend Dealer
Yes

Other Employees Tagged: Ken Harris

November 01, 2025

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Good experience with Casey and BoAllen. No pressure sale. I feel I got a fair trade. More

by Tlautzenhiser
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Recommend Dealer
Yes

Other Employees Tagged: Casey Shaw , BoAllen

October 30, 2025

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Chris and staff at Klaben were great to work with. Great communication, easy process A+. Will work with them again in the future. Third car we’ve purchased from them. More

by Dmoore
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Recommend Dealer
Yes

Other Employees Tagged: Christopher Hamilton

October 30, 2025

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New review 10-30-25 As always excellent service was received on my last visit which was 10-28-25. No unusual waiting. Received a ride back home and a pickup. Needed my vehicle all day to make proper re More

by guygategalinspectionservice
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Recommend Dealer
Yes

October 29, 2025

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Cell people were very knowledgeable and very respectable. Would recommend anybody a ask for Ken. More

by mudd_poppa
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Recommend Dealer
Yes

October 29, 2025

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There were multiple service writers there. Only Elizabeth was the only one working. While the rest was sitting around on their phones or just sitting there starring at us like we was not there More

by bkh1971
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Recommend Dealer
No
Oct 29, 2025

Klaben Chrysler Jeep Dodge Ram responded

I left you a voicemail and thought that I would send you an email as well, all while trying not to be a nuisance. Thank you for submitting a review of your recent experience at our service facility. Your 5 star ratings for a number of our team members is greatly appreciated. Your overall 3 star rating with your comments is also greatly appreciated. I want to apologize for us putting you in the position of being less than completely satisfied. This was not our intention, no excuses. As you probably know, we ask for feedback through many different venues because we truly want, and need to hear the voice of the customer. It is our greatest resource when it comes to evaluating our ability to deliver the type of experience that every Klaben customer should expect and deserves. Leaving you with the perception that we did, is not only frustrating for the customer, but it is frustrating for us as well, given the amount of coaching and counseling that we conduct on a regular basis. Your comments have been shared with the entire team, and the members of the leadership team will be tasked with addressing your experience internally, in the appropriate manner. The leadership team must also determine the root cause that created your perception of our lack of attention, and fix it. And we will. That being said, I welcome the opportunity to speak with you directly, not only to apologize once more, but to also listen to any other details that you would like to share. I will end by thanking you again for your feedback. Just know that the entire Klaben team remains at your service. Mike VanHoose, mvanhoose@klaben.com, 330-673-3139 ext 707

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