Brian Franklin
Brian Franklin at Klaben Chrysler Jeep Dodge Ram

Brian Franklin

Finance Director

Klaben Chrysler Jeep Dodge Ram

1106 West Main Street
Kent, OH 44240

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5.0
1,712 Reviews

I've been a part of the Klaben CJDR Team since 2004 and have loved every minute of it. I look forward to being given the opportunity to help you in your future experience here at Klaben and will do my absolute best! In my free time, I enjoy spending time with my family and sometimes taking in a soccer match. Please feel free to reach out if you have any questions or concerns as I am here to help!

5.0

1,712 Reviews

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1712 Reviews of Brian Franklin

November 01, 2025

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Good experience with Casey and BoAllen. No pressure sale. I feel I got a fair trade. More

by Tlautzenhiser
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Recommend Dealer
Yes

Other Employees Tagged: Casey Shaw , BoAllen

October 30, 2025

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Chris and staff at Klaben were great to work with. Great communication, easy process A+. Will work with them again in the future. Third car we’ve purchased from them. More

by Dmoore
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Recommend Dealer
Yes

Other Employees Tagged: Christopher Hamilton

October 30, 2025

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New review 10-30-25 As always excellent service was received on my last visit which was 10-28-25. No unusual waiting. Received a ride back home and a pickup. Needed my vehicle all day to make proper re More

by guygategalinspectionservice
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Recommend Dealer
Yes

October 29, 2025

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Cell people were very knowledgeable and very respectable. Would recommend anybody a ask for Ken. More

by mudd_poppa
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Recommend Dealer
Yes

October 29, 2025

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There were multiple service writers there. Only Elizabeth was the only one working. While the rest was sitting around on their phones or just sitting there starring at us like we was not there More

by bkh1971
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Recommend Dealer
No
Oct 29, 2025

Klaben Chrysler Jeep Dodge Ram responded

I left you a voicemail and thought that I would send you an email as well, all while trying not to be a nuisance. Thank you for submitting a review of your recent experience at our service facility. Your 5 star ratings for a number of our team members is greatly appreciated. Your overall 3 star rating with your comments is also greatly appreciated. I want to apologize for us putting you in the position of being less than completely satisfied. This was not our intention, no excuses. As you probably know, we ask for feedback through many different venues because we truly want, and need to hear the voice of the customer. It is our greatest resource when it comes to evaluating our ability to deliver the type of experience that every Klaben customer should expect and deserves. Leaving you with the perception that we did, is not only frustrating for the customer, but it is frustrating for us as well, given the amount of coaching and counseling that we conduct on a regular basis. Your comments have been shared with the entire team, and the members of the leadership team will be tasked with addressing your experience internally, in the appropriate manner. The leadership team must also determine the root cause that created your perception of our lack of attention, and fix it. And we will. That being said, I welcome the opportunity to speak with you directly, not only to apologize once more, but to also listen to any other details that you would like to share. I will end by thanking you again for your feedback. Just know that the entire Klaben team remains at your service. Mike VanHoose, mvanhoose@klaben.com, 330-673-3139 ext 707

October 23, 2025

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Christopher and Bryan (finance) have excellent customer service. They are knowledgeable, down to earth, and truly respect your time. This is my third car purchased from Christopher in 5 years and I will co More

by lexi.squibb
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Recommend Dealer
Yes

Other Employees Tagged: Christopher Hamilton

October 23, 2025

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This was my second time coming to Klaben for a Jeep. The customer service is always amazing and Chris is great. The whole process has been extremely easy and efficient both times. Steve the sales manage More

by faithworkman
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Recommend Dealer
Yes

October 19, 2025

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I found the truck I had been looking for, unfortunately Klaben was over 100 miles from home. Fortunately, I decided to make the drive. Well worth the trip, from start to finish. The dealership wanted me to More

by lmcculloughpt
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Recommend Dealer
Yes

Other Employees Tagged: Timothy Beane, Casey Shaw

October 09, 2025

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Friendly and knowledgeable. Answered all my questions about my new vehicle. I feel I received a fair price on my trade in More

by Cindy.frank
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Recommend Dealer
Yes

October 06, 2025

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Both Casey and Brian were great to work with. Very friendly and answered all my questions More

by ssuz922
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Recommend Dealer
Yes

Other Employees Tagged: Casey Shaw

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