Brian Gardner | Page 25

Dropped off car with out dings picked up with bad ding! 2017 Prius Touring with extras! We drove it out of our garage directly to the dealer for an oil change; parked it in the oil change line (Not near any 2017 Prius Touring with extras! We drove it out of our garage directly to the dealer for an oil change; parked it in the oil change line (Not near any other vehicles) Picked it up parked out back (again it wasn't near any other vehicles) It had a screw in the tire and they were told not to repair, just add air; well they didn't repair, but had removed the screw, so it went flat quickly. I had them put air in it and took it to the tire shop where as we were walking around to drop it off seen the dent! The car wasn't anywhere but the dealer ship and cont in my possession. Their Managers response...Not our responsibility? With out even looking into anything! More

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Polite, accurate, quick, very satisfactory ; Have been using Gates for the last 10 years, always for our Scion XB. We will be considering them for our next new car. ; Have been using Gates for the last 10 years, always for our Scion XB. We will be considering them for our next new car. More

by TBULLOCK Verified Customer Verified Customer

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prompt and courteous I scheduled my six month service after a reminder it was due which was much appreciated. Brian immediately took my car in. Service was performed pro I scheduled my six month service after a reminder it was due which was much appreciated. Brian immediately took my car in. Service was performed promptly, and Brian was very courteous. More

by Happy Verified Customer Verified Customer

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Friendly and thorough It was a scheduled maintenance visit for my '17 Prius. Scheduling was easy. I arrived a bit early, but that was not a problem - got checked in right It was a scheduled maintenance visit for my '17 Prius. Scheduling was easy. I arrived a bit early, but that was not a problem - got checked in right away. Job was completed as promised and Brian made sure I knew what had been done. Service here has always been excellent. More

by RJJ Verified Customer Verified Customer

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This is my wife's car and she is doing the review It was very easy to schedule time for the service needed. The staff is very attentive and responds well to questions and any issues that may occur. It was very easy to schedule time for the service needed. The staff is very attentive and responds well to questions and any issues that may occur. They did see that I needed new tires and quoted a very good price that I could not find anywhere else that could compete. While they did the tires, they found I needed a front end alignment and did it right away with my approval. The atmosphere is pleasant and customer friendly and the waiting area is quite nice and very clean. It is a very good place to do business as they are quite competitve in prices and quality of service. More

by LUVBIRDS101 Verified Customer Verified Customer

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Great service I brought my 2018 Avalon in for service, and the team at Gates Toyota did not disappoint. They got me in 15 minutes before my appointment, and out 30 I brought my 2018 Avalon in for service, and the team at Gates Toyota did not disappoint. They got me in 15 minutes before my appointment, and out 30 minutes early. More

by JOHN.J.GULANICK Verified Customer Verified Customer

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Great Service I been a customer of Gates Toyota since 2002. I have found their service reps and technicians to open and honest. They are very friendly to me and I I been a customer of Gates Toyota since 2002. I have found their service reps and technicians to open and honest. They are very friendly to me and I notice all customers. They treat my vehicles (3) as if they were their very own. This is true of Sales, Service, and Finance. I do not hesitate to recommend Gates Toyota, nor will I, as long as they continue in the future as they have in the past. There may be room for improvement in some areas, but, I would find it to be a small matter of tweakiing the great work they do. More

by dcpeery Verified Customer Verified Customer

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Great Service at Gates Gates did a great job fixing our vehicle. They went out of their way to make our car repair as successful as possible. We highly recommend Gates fo Gates did a great job fixing our vehicle. They went out of their way to make our car repair as successful as possible. We highly recommend Gates for their friendly, efficient, and good work. More

by Frequent Customers Verified Customer Verified Customer

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Took quite a long time I have been coming to Gates Toyota for oil changes for 6 years. Had never had a problem until the last year, culminating with this last visit. I arrov I have been coming to Gates Toyota for oil changes for 6 years. Had never had a problem until the last year, culminating with this last visit. I arroved at 6:55 and my vehicle was not done with its oil change until just after 9am. I was sitting in the waiting room talking with 2 other customers who arrived at 7:50 and 8am and were both finished and out of there by 8:55. I was told it was supposed to be first come, first serve by the employee working the desk and he apologized for the wait. This has now happened 3 times in the last 1.5 years which is very frustrating. Would just warn people that you might be there for a while if you go for an oil change. More

by KIM_REED02 Verified Customer Verified Customer

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Recall Service Had recall that needed to be completed, they got me scheduled the same day I called and completed the work within the stated time frame. Had recall that needed to be completed, they got me scheduled the same day I called and completed the work within the stated time frame. More

by KARISEARS Verified Customer Verified Customer

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