Brian Jones | Page 6

Greenway Kia West responded

nancyc1076, thank you for sharing this. I’m sorry you’ve had ongoing problems from day one, had appointments canceled, and then didn’t receive an update on the part you were told would be in by Tuesday/Wednesday. That lack of communication is frustrating, and it’s not the level of service we expect. Please email me directly at markfoster@greenwayauto.com with your best phone number, the RO/repair order number (if you have it), and the date of your last visit. I’ll look into the part status, the canceled appointments, and get you a clear next step. — Mark Foster Service Manager markfoster@greenwayauto.com

Greenway Kia West responded

Thank you, brendaolivero55, for the 5-star review! We’re glad our team was very courteous, explained everything thoroughly, and finished in a timely manner. We truly appreciate you choosing us and look forward to seeing you again. — Mark Foster, Service Manager

Greenway Kia West responded

Thank you, Nalenietilak, for the 5-star review! We’re glad to hear your experience was professional, understanding, and helpful, and that our team took the time to listen closely to your situation. We truly appreciate you choosing us and look forward to assisting you again whenever you need anything. — Anas Lazaar, General Manager

Greenway Kia West responded

Thank you, CAROSIDE, for the great feedback! We appreciate you choosing Greenway Kia West in Orlando. We’re glad to hear Gabriel Torres was very nice and helpful, and that Ivan followed up to make sure everything was OK after your purchase. Thanks again for trusting us—we look forward to helping you again! — Anas Lazaar, General Manager

Greenway Kia West responded

Thank you for the 5-star review, mave33! We truly appreciate you choosing Greenway Kia West in Orlando. We’re especially glad to hear that after another dealership tried to sell you something you didn’t need, our team was able to find the real problem and take care of it without pushing anything extra. Honest, straightforward service is exactly what we aim for every visit. Thanks again for trusting us with your vehicle—we look forward to helping you next time you need us! — Mark Foster, Service Manager markfoster@greenwayauto.com

Greenway Kia West responded

Thank you for the 5-star review, jones.cherice! We truly appreciate you choosing Greenway Kia West in Orlando for your service visit. We’re glad to hear everyone you worked with was patient and took the time to explain the process of getting your car fixed. Clear communication and a stress-free experience are exactly what we aim for. Thanks again for your trust—we look forward to helping you at your next visit! — Mark Foster, Service Manager markfoster@greenwayauto.com

Greenway Kia West responded

Thank you for the 5-star review, MANIACIX40! We truly appreciate you choosing Greenway Kia West in Orlando for your service visit. We’re so glad to hear Brian was incredibly nice, knowledgeable, and honest—those are exactly the qualities we want our customers to feel every time they’re here. We’ll be sure to share your kind words with Brian and our leadership team. Thank you again for trusting us, and Happy Holidays—we look forward to seeing you next time! — Mark Foster, Service Manager markfoster@greenwayauto.com

Greenway Kia West responded

Hi Jeremythurston — I’m sorry you’ve had to deal with this repeatedly. A horn failing multiple times is a serious safety concern, and I understand why you’re frustrated about having to use your extended warranty. We’d like to review your repair history and confirm what was submitted and/or discussed regarding manufacturer coverage. Please email me directly at markfoster@greenwayauto.com with your VIN, the dates of the prior horn failures, and the best phone number to reach you. I’ll look into the documentation and follow up with you. — Mark Foster, Service Manager markfoster@greenwayauto.com

Greenway Kia West responded

Thank you for the 5-star review, Kylysejoseph! We truly appreciate you choosing Greenway Kia West in Orlando. We’re glad to hear you found our dealership nice and honest, and that you didn’t feel rushed. A quick and efficient experience with transparent service is exactly what we aim for every visit. Thanks again for your trust—we look forward to seeing you next time! — Mark Foster, Service Manager markfoster@greenwayauto.com

Greenway Kia West responded

Thank you for the review, Silvia! We’re happy to hear Bryan was excellent, kept you updated, and clearly explained what your vehicle needed. We truly appreciate your trust in our team, and we’re here anytime you need us. Mark Foster Service Manager markfoster@greenwayauto.com