Brian Jones | Page 7

Greenway Kia West responded

Amber, thank you so much for the kind words and for being a Verified Customer! I’m glad to hear you consistently receive great, reliable service and that our team is willing to go the extra mile to take care of your needs—that’s exactly what we strive for here at Greenway Kia West in Orlando. We’ll be sure to recognize Brian Jones for looking after you so well. We truly appreciate you trusting us with your vehicle, and we’re always here whenever you need us. Sincerely, Mark Foster Service Manager markfoster@greenwayauto.com

Greenway Kia West responded

Anita, thank you so much for the wonderful feedback and for being a Verified Customer! I’m very happy to hear you experienced excellent customer service from start to finish, and that our facilities were clean and neat. It’s great to know that from valet to the front desk and your service advisor, everyone took good care of you and worked together as a team—that’s exactly what we strive for every day at Greenway Kia West in Orlando. We’ll be sure to recognize Brian Jones and the rest of the team for their great work. We truly appreciate you choosing us for your Kia service needs, and we look forward to taking care of you again in the future. Sincerely, Mark Foster Service Manager markfoster@greenwayauto.com

Greenway Kia West responded

NELSONROSA, thank you for the 5-star review! We’re happy to hear you found the dealership clean and that you received great customer service. We appreciate you choosing Greenway Kia West in Orlando and look forward to seeing you again. — Anas Lazaar, General Manager anaslazaar@greenwayauto.com

Greenway Kia West responded

Thank you for the review, lacharie01! We’re glad you enjoyed fast check-in and pick-up, and that the service was reliable and done properly in a timely manner. That’s exactly the experience we aim to deliver every visit. We truly appreciate you choosing us and look forward to serving you again. Mark Foster Service Manager markfoster@greenwayauto.com

Greenway Kia West responded

ellen, thank you for the 5-star review! We’re glad Brian was friendly and helpful, and that he stayed in touch throughout the day with clear updates on progress and any additional recommended work. We also appreciate you recognizing our technician for pointing out the worn parts and helping keep your vehicle in great shape. — Mark Foster, Service Manager markfoster@greenwayauto.com

Greenway Kia West responded

Hi Jaquirac, Thank you for sharing your feedback. I’m glad to hear that Brian took good care of you and made sure your needs were addressed — he’ll appreciate the recognition. Since your rating was 3 stars, I’d like to understand what we could have done better during your visit. Please feel free to reach out to me directly so we can talk through your experience and make improvements where needed. Mark Foster Service Manager markfoster@greenwayauto.com

Greenway Kia West responded

Hi rcherry326, Thank you for sharing your feedback. I am glad to see that some parts of your visit went well, and I am very sorry we missed something as simple and important as placing the reminder sticker after your oil change. That should not have been overlooked, and I understand how frustrating that can be since it is a basic part of the service process. I would like to address this with the team to make sure it does not happen again. If there is anything else we may have missed or anything you would like us to review from your visit, please feel free to reach out to me directly. Mark Foster Service Manager markfoster@greenwayauto.com

Greenway Kia West responded

Hi DYORDANDP, Thank you for the great feedback. We are glad to hear that our team was quick, clear, and able to help you get the price you were looking for. Making the process simple and supportive is exactly what we aim for, and we appreciate you choosing Greenway Kia West. If you ever need anything or have questions about your vehicle, feel free to reach out anytime. Anas Lazaar General Sales Manager anaslazaar@greenwayauto.com

Greenway Kia West responded

Hi Marcia, Thank you for the great review and for choosing Greenway Kia West. We are glad to hear that our staff greeted you warmly and made your visit helpful from the moment you walked in. Creating a welcoming experience for every guest is very important to us. If you ever need anything in the future, our team is always here to help. Anas Lazaar General Sales Manager anaslazaar@greenwayauto.com

Greenway Kia West responded

Hi Dr. Akram, Thank you for the great review and for choosing the service department at Greenway Kia West. I am glad to hear that your service advisor provided excellent support and that you would highly recommend us. I understand the survey process can feel a bit long, and I appreciate you taking the time to complete it and share your experience. If you ever need anything in the future, I am always here to help. Mark Foster Service Manager markfoster@greenwayauto.com