Brian Keenum | Page 2

Prompt, courteous professional service! The service manager is the consumate professional and answered all questions and let me know of additional services which U greatly appreciated! The service manager is the consumate professional and answered all questions and let me know of additional services which U greatly appreciated! More

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No matter how many times I visit this dealership, I amalways treated nicely, with professionalism all the way out the door. amalways treated nicely, with professionalism all the way out the door. More

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I had an issue after leaving the service department. I was an hour away and Brian helped me get to another dealership to get it resolved quickly. It was a Friday and he followed up on Monday to confirm I was an hour away and Brian helped me get to another dealership to get it resolved quickly. It was a Friday and he followed up on Monday to confirm with the other dealership and myself if it had been resolved. I appreciate such attention to my problem. More

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I do like Serra Toyota, every time I need service I always go back. I have been a Decatur Toyota customer for 12 years. always go back. I have been a Decatur Toyota customer for 12 years. More

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The service team is very professional. They did a great job and very informative, they really know what they’re doing and they helped a lot. Thank you. They did a great job and very informative, they really know what they’re doing and they helped a lot. Thank you. More

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Friendly service staff comfortable waiting room. Staff keeps you informed of what they are doing Staff keeps you informed of what they are doing More

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Need to improve communication to the customer on status of repairs. Parts needed to be ordered yet I was told parts were in stock. Advisor had taken the day off but no one kept me in the loop of the repair of repairs. Parts needed to be ordered yet I was told parts were in stock. Advisor had taken the day off but no one kept me in the loop of the repair status during his absence. More

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Friendly and competent in their work. Always willing to fit me in their busy schedule which is very customer focused. Always willing to fit me in their busy schedule which is very customer focused. More

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Great to do business with. GM and Service manager are both amazing to work with GM and Service manager are both amazing to work with More

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Nice, friendly, courteous. Treat you with good respect. Would recommend for service.. Salesmen are the best. Treat you with good respect. Would recommend for service.. Salesmen are the best. More

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