Brian Kirk | Page 28

Long time Walker Ford customer. Always experience great customer service! customer service! More

by ddniemann Verified Customer Verified Customer

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I made a 1:00 pm appt for “The Works” (synthetic oil blend and tire rotation). At 2:15 (that is 2 hours and 15 minutes later!!!, someone came into the lobby to tell me that they did not rotate my tires blend and tire rotation). At 2:15 (that is 2 hours and 15 minutes later!!!, someone came into the lobby to tell me that they did not rotate my tires. I only had my oil changed and various things inspected (fluid levels, tire treads, brakes, rotors...) and it took 2 1/5 hours? Not only this, but there was no communication during this span of time and I could see from the existing (dirt) on the lug nuts that the tires were never touched. Never again. More

by happygilmore_1964 Verified Customer Verified Customer

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Wonderful service. Always friendly. Open and honest with any question see have. I will never go anywhere else for a car or service. any question see have. I will never go anywhere else for a car or service. More

by hondababe11910 Verified Customer Verified Customer

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The service I received was top notch. Very professional, knowledgeable and courteous. Brian was very friendly. Completed the task in record time. I called one day and had an appointment for the next day. knowledgeable and courteous. Brian was very friendly. Completed the task in record time. I called one day and had an appointment for the next day. More

by ditinnoa Verified Customer Verified Customer

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I bring my F-150 in for service every 4500 miles always a pleasure, service personal are very professional and respectful, thank you for taking care of my vehicle and me MK pleasure, service personal are very professional and respectful, thank you for taking care of my vehicle and me MK More

by Brad otto Verified Customer Verified Customer

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I wish I could give you 10 stars. I have about 30 Ford’s in my fleet and you will be getting my business from here on. in my fleet and you will be getting my business from here on. More

by Beachfleet Verified Customer Verified Customer

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My wife contacted Brian & Mickey & coordinated a no-muss, no fuss inspection/appointment for an Extended Service Plan on my 2016 Ford Flex bought from another dealership. Autonation Ford in xx. Pete had actu no fuss inspection/appointment for an Extended Service Plan on my 2016 Ford Flex bought from another dealership. Autonation Ford in xx. Pete had actually tried a "bait & switch" warranty tactic, so it was refreshing to see the integrity at Walker Ford, and I actually got better coverage! Smooth, clear, professional dealings at every step. Those "Walker is Ford" commercials are cheesy as xxxx, but I got outstanding service and I will spread the word! More

by Indianhead Verified Customer Verified Customer

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Service dept is where this dealership shines.I see the advisor Brian Kirk.He s very detail oriented.Also doing a great job is Mike Murray.Shuttle driver gets me home and back and makes the visit very plea advisor Brian Kirk.He s very detail oriented.Also doing a great job is Mike Murray.Shuttle driver gets me home and back and makes the visit very pleasant. Great job says this Michigan snowbird..👍👍 More

by BIll Despot Verified Customer Verified Customer

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Very polite, professional interactions. Mike was up front and honest with pricing and they even got the repair done faster than i was told, great job! and honest with pricing and they even got the repair done faster than i was told, great job! More

by Matty5960 Verified Customer Verified Customer

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Walker Ford is our go to for both our vehicles and we have been pleased with the service and work, until this time. The exact repair that cost me $450 was done by Walker service just over a year ago. I w have been pleased with the service and work, until this time. The exact repair that cost me $450 was done by Walker service just over a year ago. I was told, sorry but our work warranty is 1 year. Put yourself in the consumers place...really! It is hard to swallow that the exact same repair was needed again in just over a year for something Walker service was suppose to have fixed. So, what am I to do? Am I to assume every 14 months or so this same thing will break...hummm. Staff is always a pleasure to work with, very courteous and professional. It just seems something is wrong here. More

by cindy Verified Customer Verified Customer

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