Brian Mello
Brian Mello at Marty's GMC
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Marty's GMC

5 Kingston Collection Way
Kingston, MA 02364

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4.6
81 Reviews
4.6

81 Reviews

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81 Reviews of Brian Mello

October 04, 2021

Dealership Rating
Employee Rating

Horrible service, stuff , never fix nothing ! I’m bringing my truck for over a year for the same problem More

by Limaquel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No

Other Employees Tagged: Paul Malley, Bob Mitchell , Peter Attea, Bill

Oct 04, 2021

Marty's GMC responded

We are very sorry that you find our service horrible. Over the last year we have had the opportunity to service your vehicle 6 times. Over the past year and 6 visits the vehicle has accumulated over 100,000 miles. While the engine light has come on several times with in the year and 100,000 miles it has never been for the same reason. The light comes on as a warning for various systems as a precaution indicating that a repair or maintenance is required. Weak batteries, glow plug issues, low coolant, and clogged air filters all trigger an engine light to come on. It does seem that it should not happen several times within a one year time period, but when balanced against the mileage usage it begins to become more understandable. Thankfully, your vehicle has performed admirably and has only needed repairs that are considered maintenance over its 165,000 total miles. For our part we seek always to serve you, and all our customers, with the utmost respect and timeliness. It is unfortunate that you do not feel the same way. Regardless, we are here and always willing to assist in all your automotive needs. If there are other issues that warranted this review please feel free to contact me directly at 781-585-7570. Kevin Ihlefeld- General Manager

Oct 04, 2021

Limaquel responded

I send the truck with 30 , 70 thousand miles with the engine light on, and then with 100 thousand miles , now the last time was for recall and of course on the letter that was send never said about miles , but they said was only until 150 thousand miles and my truck has 160 , with already fix the same issue with payment! I understand this a business and everybody want to make money but not This way !

July 05, 2021

Dealership Rating
Employee Rating

Great people, great service Highly recommend using Great people, great service Highly recommend using Marty’s service department. Thanks again More

by IAROSSIPAINTING
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

June 17, 2021

Dealership Rating
Employee Rating

I have been doing business with Marty’s for over 30 years. Not once in all of that time have they not failed in exceeding my expectations! More

by fjsimmons
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Sid Dailey

February 19, 2021

Dealership Rating
Employee Rating

Overall experience of purchasing a used van was pleasant. They went out of there way to do extra repairs on the van. I’m crossing my fingers so far so good. The dealership was very clean. The staff was rea More

by Scott
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

November 17, 2020

Dealership Rating
Employee Rating

They explained everything that needed to be done and why it needed to be done. Told me right up front how long it would take and about how much it would be. My car was very clean when they gave it back to m More

by good.donna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

October 01, 2020

Dealership Rating
Employee Rating

Great service..thak you..i had a prblem with the battery while away camping in Sandwich. I had AAA install a new battery. After they left i found radio,, navigation didn't work. AAA told me i needed the d More

by Bobperry
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Kevin Ihlefeld

September 10, 2020

Dealership Rating
Employee Rating

Great dealership excellent customer service, found what I was looking for immediately, any problems were fixed without asking a 2nd time, I'd buy another Truck there More

by upsboxdonkey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Kevin Ihlefeld, Sid Dailey

July 18, 2020

Dealership Rating
Employee Rating

Thank you very much for sending the survey. My explanation of my experience there was a very good job! Love the truck! Will tell friends! ! More

by Diane
Recommend Dealer
Yes

Other Employees Tagged: Paul Malley, John Backman

July 14, 2020

Dealership Rating
Employee Rating

Really good knowledgeable staff. I worked with Peter who was great. I felt like I got a good deal and I’m extremely happy with my truck. More

by andyburke76
Recommend Dealer
Yes

Other Employees Tagged: Kevin Ihlefeld, Sid Dailey, Paul Malley, John Backman, Bob Mitchell , Derek Izzo, Lisa Keohan, John Kesten, Lenny Lima, Peter Attea 5 stars

May 19, 2020

Dealership Rating
Employee Rating

Marty’s GMC is the best Dealership that I have had the pleasure of servicing my vehicle , we have purchased two regals , a verano in the past as well from Marty’s and the main reason is the great service More

by Fisherman3807
Recommend Dealer
Yes

Other Employees Tagged: Kevin Ihlefeld, Paul Malley, John Backman , Lenny Lima, Ron Almeida

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