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Brian Roush

Overview Reviews (28) Inventory (140)

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Brian Roush

Service Advisor

Acura of Berlin

224 Berlin Turnpike
Berlin, CT 06037

Former technician for 5 years at our Executive Kia location. Passion for cars and people. Love meeting new faces stop by and say hello.

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4.7

28 Reviews

Former technician for 5 years at our Executive Kia location. Passion for cars and people. Love meeting new faces stop by and say hello.

Overview Reviews (28) Inventory (140)

Dealership Experience

9 mos

Industry Experience

10 yrs, 3 mos

Languages Spoken

English

4.7

28 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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28 Reviews of Brian Roush

June 03, 2025

Dealership Rating

Employee Rating

Our son loves his Acura TLX he would buy another one when the time is right the time is right More

by Ronald.michaud

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Eric Diaz, Lucius Ulett, Keith Davis, Steve Hooker, Tom Suchojad, Matthew Roy, Brandon Hines, Jonathan Roath, Rachel Cutler

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Jun 04, 2025 -

Acura of Berlin responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Eric Diaz General Manager 860-829-3787

May 30, 2025

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Employee Rating

The service was very good. The service team was very courteous and informative. I especially loved the fact that my car was nice and clean when I picked it up. The service team was very courteous and informative. I especially loved the fact that my car was nice and clean when I picked it up. More

by cswatrvh

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Keith Davis

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May 31, 2025 -

Acura of Berlin responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Eric Diaz General Manager 860-829-3787

May 21, 2025

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Employee Rating

I have been an Acura of Berlin customer since 2010. By far the worst customer care and service noted to date. By far the worst customer care and service noted to date. More

by ignb83

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

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May 22, 2025 -

Acura of Berlin responded

Providing a positive experience is our top priority, so we're disappointed to hear that your recent visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Eric Diaz General Manager 860-829-3787

May 23, 2025 -

Acura of Berlin responded

Thank you for being a loyal Acura of Berlin customer since 2010 — that means a lot to us. I want to start by genuinely saying we hear you, and we understand your concern. It’s never our intention to leave a long-time customer feeling disappointed or questioning our process. I can see why you'd be frustrated when comparing your experience with how another Acura dealer handled things — especially when a service bulletin was provided at no charge. And yes, you're right: we *could* have simply handed over that same bulletin. That said, I also want to explain a bit of our side. Since we last spoke, I revisited this situation with our technician — someone with years of hands-on experience. He shared that while the bulletin is a step, it's not always the full picture. Part of our standard here is not just performing the procedure but making sure the vehicle is truly ready to pass emissions before it leaves our hands. That includes additional drive time and rechecks, which is where some of the labor cost comes in. Our goal has always been a 100% pass rate, not just “do the job and hope for the best.” We genuinely appreciate your input — it’s helping us improve, and I hope we can find common ground. Warm regards, Eric Diaz General Manager Acura of Berlin

May 08, 2025

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Employee Rating

I recently purchased a pre-owned Integra and had the pleasure of working with Jim throughout the process. From start to finish, Jim was incredibly patient and attentive—spending nearly three hours with pleasure of working with Jim throughout the process. From start to finish, Jim was incredibly patient and attentive—spending nearly three hours with me as I test drove and considered my options. He truly listened to all of my concerns and went above and beyond to ensure my needs were met, not just during the sale but even in the weeks that followed. Jim was always just a phone call away and worked tirelessly until the car was exactly what I wanted. I couldn’t have asked for a better experience. Highly recommend! More

by kg4223

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Jim Pompei, Tom Suchojad, Matthew Roy, Brandon Hines, Deven Selander

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May 09, 2025 -

Acura of Berlin responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Eric Diaz General Manager 860-829-3787

April 26, 2025

Dealership Rating

Employee Rating

They were friendly, quick, and did a great job I was able to wait in a clean comfortable environment while the job was done to wait in a clean comfortable environment while the job was done More

by JEFFRAJOTTE

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Brian Roush

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Apr 26, 2025 -

Acura of Berlin responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Acura of Berlin. Eric Diaz General Manager 860-829-3787

April 23, 2025

Dealership Rating

Employee Rating

Excellent Nothing more to say. It was excellent. Brian was excellent, the repair was as well It was excellent. Brian was excellent, the repair was as well More

by SAEZLUG

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Brian Roush

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Apr 23, 2025 -

Acura of Berlin responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Acura of Berlin. We look forward to having you as one of our valued customers for many more years to come! Eric Diaz General Manager 860-829-3787

April 14, 2025

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Employee Rating

They took good care of me and my car. Did a recall and provided me with a loaner to make it convenient. Did a recall and provided me with a loaner to make it convenient. More

by C21GROVER

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Keith Davis, Jonathan Roath

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Apr 14, 2025 -

Acura of Berlin responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Eric Diaz General Manager 860-829-3787

April 12, 2025

Dealership Rating

Employee Rating

Fast, friendly service, thorough, and careful with my car, I appreciate that very much, they were great. car, I appreciate that very much, they were great. More

by lumper1

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Matthew Roy, Jonathan Roath

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Apr 12, 2025 -

Acura of Berlin responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Eric Diaz General Manager 860-829-3787

March 13, 2025

Dealership Rating

Employee Rating

Good service as always and friendly highly recommended. Nice clean waiting area never a problem. Nice clean waiting area never a problem. More

by Datadt92

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Mar 13, 2025 -

Acura of Berlin responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Brian and our team, and we look forward to working with you again. Eric Diaz General Manager 860-829-3787

March 11, 2025

Dealership Rating

Employee Rating

They are so helpful and thorough in everything they do! They spend time with you and never make you feel as if you are not the most important person to take care of. They spend time with you and never make you feel as if you are not the most important person to take care of. More

by Kathleen Nagel

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: I don’t know the names of those that assisted me.

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Mar 11, 2025 -

Acura of Berlin responded

Kathleen, Thank you for choosing Acura of Berlin. Your feedback and rating mean a lot to us. We're glad Brian was able to help, and we hope to see you again! Eric Diaz General Manager 860-829-3787

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