Brian Surprenant
Brian Surprenant at Merchants Auto
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Brian Surprenant | Page 4

Finance Manager

Merchants Auto

1278 Hooksett Rd
Hooksett, NH 03106

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4.2
75 Reviews

Dealership Experience

6 yrs, 5 mos

4.2

75 Reviews

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75 Reviews of Brian Surprenant

February 14, 2024

Dealership Rating
Employee Rating

overall excellent experience! ! very professional group of individuals not my first time here. I highly recommend them. More

by cjper0123
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joe Bowker

Feb 15, 2024

Merchants Auto responded

Thanks for the kind words, we're glad you had a nice experience with Joe and Brian! -Merchants Auto

February 13, 2024

Dealership Rating
Employee Rating

We have the best sale rep Lisa Petrucelli! ! We only deal with merchants for our vechiles! More

by UNICORN1129
Service Communication
Recommend Dealer
Yes
Feb 14, 2024

Merchants Auto responded

We appreciate your continued business. We're so grateful you trust us with your vehicles! - Merchants Auto

February 09, 2024

Dealership Rating
Employee Rating

This was the best experience I have ever had buying a car thank you Cory for making this so easy More

by leannemichelle7128
Workmanship
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cory Normand

Feb 14, 2024

Merchants Auto responded

We're so happy to hear this. Thanks for taking the time to leave a review. - Merchants Auto

February 02, 2024

Dealership Rating
Employee Rating

This was the best experience I have ever had buying a car. The team was so great and our sales man is the best. Would send anyone I knew looking for a car to you guys More

by leannemichelle7128
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Cory Normand

Feb 06, 2024

Merchants Auto responded

Leanne, we're so happy to hear you had an awesome experience with us. Congrats on your new vehicle! - Merchants Auto

January 25, 2024

Dealership Rating
Employee Rating

I purchased the van and it took three months to have Merchant "prepare" the van so I could pick it up. More

by bditgen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

January 19, 2024

Dealership Rating
Employee Rating

Check engine light is on for the third time since getting the car a month and a half ago. Sales guy was great. Car he sold me is not worth the continuous headaches. 2016 Kia Optima... I'm sure they know who More

by kchagnon0625
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

January 19, 2024

Dealership Rating
Employee Rating

very good service, good car plus very helpful explaining everything. I definitely will recommend Merchant auto to friends and family. More

by robertsantiago4621
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 30, 2024

Merchants Auto responded

Thanks for your review, Robert. We're thankful for your recommendation!

January 06, 2024

Dealership Rating
Employee Rating

Damien is awesome! !!! He helped myself and my daughter get a new car. The team here works to get you what you want. More

by m.gooley73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 16, 2024

Merchants Auto responded

Thank you for your review. We're glad to have been able to help you both get into great vehicles!

December 11, 2023

Dealership Rating
Employee Rating

Cory was fantastic, very knowledgeable on the van I bought, friendly, courteous. He is a keeper. More

by nhflooringpros
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Gene Cocchiarella, Cory Normand

Dec 19, 2023

Merchants Auto responded

We're glad to have been able to help with your new van and that you enjoyed your experience with Cory!

November 13, 2023

Dealership Rating
Employee Rating

Lisa is amazing to work with. She was respectful through every aspect of the process. She went above and beyond to help me get into a reliable vehicle that was perfect for me and More

by Joanna723
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lisa Petrucelli

Nov 13, 2023

Merchants Auto responded

Joanna, thank you for sharing your experience. This is exactly the type of customer service we expect to provide our customers with and Lisa is a natural. Enjoy your new vehicle!

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