Brian Surprenant
Brian Surprenant at Merchants Auto
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Brian Surprenant | Page 5

Finance Manager

Merchants Auto

1278 Hooksett Rd
Hooksett, NH 03106

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4.3
77 Reviews

Dealership Experience

6 yrs, 6 mos

4.3

77 Reviews

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77 Reviews of Brian Surprenant

December 12, 2023

Dealership Rating
Employee Rating

Cory was fantastic, very knowledgeable on the van I bought, friendly, courteous. He is a keeper. More

by nhflooringpros
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Gene Cocchiarella, Cory Normand

Dec 19, 2023

Merchants Auto responded

We're glad to have been able to help with your new van and that you enjoyed your experience with Cory!

November 13, 2023

Dealership Rating
Employee Rating

Lisa is amazing to work with. She was respectful through every aspect of the process. She went above and beyond to help me get into a reliable vehicle that was perfect for me and More

by Joanna723
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lisa Petrucelli

Nov 13, 2023

Merchants Auto responded

Joanna, thank you for sharing your experience. This is exactly the type of customer service we expect to provide our customers with and Lisa is a natural. Enjoy your new vehicle!

October 09, 2023

Dealership Rating
Employee Rating

Bob is a great guy and good to work with not hesitate to work with him.. Bought my car September 23. After a week i called, they said they were waiting on plates. Called a couple days later then it was More

by Average
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Sales Staff

September 26, 2023

Dealership Rating
Employee Rating

Joe Bowker was as accommodating as any sales associate I've ever dealt with. He was at once friendly and professional and did all he could to make sure I got the outcome I had hoped for. More

by JJDELOIS
Recommend Dealer
Yes

Other Employees Tagged: Joe Bowker

September 25, 2023

Dealership Rating
Employee Rating

There was confusion on the numbers and bank to use. Took three tries to get it right. Would have thought spending over 40 thousand dollars the vehicle would of had a full tank of fuel. More

by brynn0
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Sales Staff, Timothy Randlett

September 17, 2023

Dealership Rating
Employee Rating

Very helpful and professional Answered all of our questions and met our expectations. Very happy with the entire process More

by paretravel
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Lisa Petrucelli

September 01, 2023

Dealership Rating
Employee Rating

im still waiting for the vehicule i purchase . My finance is paid and im paying for insurance. Really sadden by the amount of time im having to wait, At this point i will never buy another vehicu More

by dmcdrywallsystemsinc
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Sep 05, 2023

Merchants Auto responded

Hello- I believe you already spoke with your sales rep regarding this issue, and everything should be resolved, if you wouldn't mind updating your review to reflect this conversation, we would greatly appreciate it. Thanks- The Merchants Team

August 17, 2023

Dealership Rating
Employee Rating

The car I was sold is already having problems and I have only had it for one month. I have been told I am stuck with this car no matter what. Compared to the service I had received years ago when I purchase More

by ODIAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

August 04, 2023

Dealership Rating
Employee Rating

It could of been better. .. our sales representative was not prepared when we got there. Took 4 hrs between paying the deposit and then having an issue with insurance. But ov More

by acote1820
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

July 05, 2023

Dealership Rating
Employee Rating

They work their magic and got me in a car with my credit and my income. Very responsible respectful, honest and helpful. More

by bbs1825
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Cory Normand

Jul 06, 2023

Merchants Auto responded

Thank you for coming in, happy Cory could help you drive away with a new-to-you Buick. Happy Driving, The Merchants Team

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