Brian Walker | Page 9

Purchase of New CR V Our experience at Ken Garff Honda in Riverdale was wonderful. Jeremy “Honda” Butler was awesome. He answered all our questions, immediately provided a Our experience at Ken Garff Honda in Riverdale was wonderful. Jeremy “Honda” Butler was awesome. He answered all our questions, immediately provided all the information we asked for, and stayed after hours to complete the purchase. An incredibly positive experience!! More

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Patient thorough and caring. Jeremy Butler was very kind didn’t pressure us at all. He made sure we were aware and understood. He was addressed our concerns and made us feel comf Jeremy Butler was very kind didn’t pressure us at all. He made sure we were aware and understood. He was addressed our concerns and made us feel comfortable. More

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Kind, professional, helpful. Jeremy made us feel cared for and supported when we bought our Civic. He was efficient, honest, patient and funny. Brian the manager really helped us Jeremy made us feel cared for and supported when we bought our Civic. He was efficient, honest, patient and funny. Brian the manager really helped us with the numbers. So grateful. More

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Ask for Jeremy! We had a great buying experience thanks to Jeremy. He was respectful of our time and budget. We were able to get top dollar for our trade and into a g We had a great buying experience thanks to Jeremy. He was respectful of our time and budget. We were able to get top dollar for our trade and into a great vehicle! More

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Great car buying experience We bought a Honda Pilot. John walker was our salesman. John was great! He answers all our questions and was very patient with us. He is very knowledge We bought a Honda Pilot. John walker was our salesman. John was great! He answers all our questions and was very patient with us. He is very knowledgeable and had several options of vehicles. The dealership was very busy but John worked extra hard to get us taken care of. He even helped clean our car and get it ready for us. He went above and beyond to make sure we were satisfied. I highly recommend john walker!! More

by Pilot purchase Verified Customer Verified Customer

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See comments in email survey See my comments on email survey John Walker was outstanding and well informed. He answered all questions and didn’t pressure us. We have purcha See my comments on email survey John Walker was outstanding and well informed. He answered all questions and didn’t pressure us. We have purchased from this dealership in the past and will probably do it again More

by TMATTHEWS243 Verified Customer Verified Customer

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The Best Car Buying Experience of My Life Enoch Robey provided me with the best car buying experience I have ever had. He listened closely to the things that I was looking for in a new car pu Enoch Robey provided me with the best car buying experience I have ever had. He listened closely to the things that I was looking for in a new car purchase and then provided information to help me make the choice that worked the best for me. There was never any pressure and I always felt like he was looking out for my best interests as we worked through the whole process. Enoch is very knowledgeable about the various options that are available and rather than trying to push any of these options on me, he provided an honest set of pros and cons so that I could make informed decisions. When I had questions that he didn't know the answer to, he didn't just wing it. He located someone else in the building who did have the answer and could explain so that I had a clear understanding. At no time in the process did I get the impression that he was just trying to close a sale. Brian Walker came in to walk through the financials in the contract and I had a number of questions regarding the numbers and how it all added up. I have gone through this with other Dealerships in the past and this is often where I have found padding in the contract. I would find added costs that were not a part of the original quote or part of the discussion with Sales, but that was not the case here. Brian took me through the financials, patiently answered all of my questions, and all of the numbers added up based on the conversations that I had with Enoch during the Sales process. After signing all of the paperwork and completing that part of the process, Enoch took my wife and I out to the car and spent another hour making sure that we understood how all of the technology worked and that both of our phones were fully configured. When we drove the new car off the lot that night we both had a very positive impression of the way we were treated, and I really think this is the way that buying a car should be. During the first week of driving the car, I discovered a problem and I took it back in to show them. I worked with Enoch and Joey Burns on this and they had to have the Service Department diagnose the issue. I explained that if the solution involved anything very intrusive in terms of taking components apart in order to replace them, I would like to trade the car for a different one and they agreed. When we learned there was a defective audio component and that this would need to be replaced in order to solve the problem, they were true to their word and allowed me to select a different car. Even though this was a pain to redo all the paperwork, and the problem was something that was essentially out of their control, they took care of me in order to insure that I was happy with the end result. In every step of this process I felt like the people at Ken Garff in Riverdale were honest, they acted with integrity, and they were focused on making sure that I remained a long-term Customer. They were not just trying to sell me a car. If you want to experience how buying a car should be, I suggest you give Enoch a call. More

by Greg Verified Customer Verified Customer

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Great Made an appointment over the phone, why didn't the next day they were waiting for me and took my car right in. While I was waiting I enjoyed a few ref Made an appointment over the phone, why didn't the next day they were waiting for me and took my car right in. While I was waiting I enjoyed a few refreshments, wandering around and look at the new cars. They came out at one point to explain to me that my battery was failing and because it was under warranty they replaced it free. The wait was a little longer than I expected, but that could have been because of the battery when it was done they went through the bill with me and I went out and got into my newly washed newly vacuumed car and went home. No problems no hassles. More

by sgy001 Verified Customer Verified Customer

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Top notch. Professional. Quick Bought or 2014 accord v-6 touring.. In and out of the dealership an hour. Love the car and enjoyed the sales experiance . Had a few areas that needed Bought or 2014 accord v-6 touring.. In and out of the dealership an hour. Love the car and enjoyed the sales experiance . Had a few areas that needed to be cleaned cris did a great job . Thanks More

by dchurch361 Verified Customer Verified Customer

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New Accord lease Tyler Briscoe did an excellent job making sure he met my needs. The experience was positive. The staff at Ken Garff are excellent and really do listen Tyler Briscoe did an excellent job making sure he met my needs. The experience was positive. The staff at Ken Garff are excellent and really do listen. More

by jdhoward32 Verified Customer Verified Customer

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