Brianna (Bri) Garay | Page 21

Our salesperson Brianna was great, she was easy going, knowledgable and very helpful. She was not pushy at all. She made the experience nice and easy. We love our new Rav4!!! knowledgable and very helpful. She was not pushy at all. She made the experience nice and easy. We love our new Rav4!!! More

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As a first time car buyer, I had a wonderful experience with this dealership from the secretaries who answered my calls and welcomed me into the building to the owner of the dealership who spoke with after with this dealership from the secretaries who answered my calls and welcomed me into the building to the owner of the dealership who spoke with after the sale. My sales rep, Brianna was more than patient and friendly with me with throughout the entire process and worked hard to make sure I had a great experience. More

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My family and I have bought dozens of cars from dealers new and used. Found the car online and Bri got in contact with me immediately. She gave me all the information on the vehicle I asked and stayed in c new and used. Found the car online and Bri got in contact with me immediately. She gave me all the information on the vehicle I asked and stayed in contact with me while I was back and forth on the truck for days. I told her I was only able to come today and she tried her best efforts to get someone to help me as it was her sons birthday and could not come in. She went above and beyond trying to make the process as easy as possible and referring me over to her friend Jen. Took the nearly 4 hour drive today to buy the rarest spec of Tacoma on the market. Nothing can compare with the experience I've had today. Jennifer was super helpful and uplifting when it came to buying my Tacoma Trd Pro 6mt. I complained about needing a rubber mat for the scuffed bed when i was checking it out. She went straight to the back to see what she could do for me. Then she told me that I can at most get the mat at cost from the dealer. She went as far as offering to pay for half out of her own pocket... When have you ever heard a salesperson offer that? It's a first for everything I guess. Everyone I talked to were very kind and even went into talking about their own life during conversations. No pressuring sales tactics, no hidden fees, not a single slight arrogant moment from anyone, cant say the same for other dealers and I am definitely not one to take rudeness from people. Give jen a call if you're in the market, you'll see exactly what I am talking about. Edit: As amazing as Bri and Jen were... Ive discovered that they sold me a truck with an accident report and failed to disclose it to me. They use autocheck and sent me a report that showed the first 600 miles back when it was new, clearly there weren't any accidents. I check carfax to see when i should service the truck, surprise.. Accident reported 2 years ago. They sold me a truck without a clean title for a clean title price. Contacted them and what I got in return wasnt a sorry, it was just their excuse for selling it as is.. "Its a rare truck and resale is no issue". Of course it will be an issue, im sure the slimey sales managers would take off $3k+ over an accident on the record. In addition to that, the sales manager tacked on a $600 dealer conveyance fee without my knowledge and had previously acknowledged im not paying anything more than taxes and docu/reg fee. A conveyance fee meaning a hidden fee. So much for finding a good dealer right? Good luck More

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Brianna was helpful in assisted me in choosing the car that I'd already identified. She was patient through the pricing negotiation between the customer and her sales manager and was more than willing to that I'd already identified. She was patient through the pricing negotiation between the customer and her sales manager and was more than willing to answer any questions pertaining to the vehicle. I will recommend Hartford Toyota and specifically Brianna, if given the opportunity. More

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Every single interaction I have had through my car buying process resulted in pure garbage service. This is not the place to give your business if you want a true customer service experience as the employees process resulted in pure garbage service. This is not the place to give your business if you want a true customer service experience as the employees are rude, act as if they are doing the customer a favor, offer no apologies when they know you're on a time constraint and keep you waiting regardless of being there with enough time, are unprofessional when dealing with your insurance agent over the phone, walk out of the office to complain about how many "difficult" customers they've had in a row and aren't going to be nice to you, amongst others. The only reason I'm giving 1 star ratings for anyone or anything in this survey is because there was no option for zero stars. Even reaching out to Richard Mcallister Jr proved to be a waste of time as he was confirmed to be in his office all week yet neglected to respond to multiple emails and a voicemail I left. I went in to have the dealership make up for selling me a car that wasn't detailed. There was crud in too many obvious areas to list. I was promised a call back no later than today by the Customer Relations Manager, but as expected and the way the trend has been, it never happened. It is clear that this dealership isn't in it for the customer. I gave Richard the benefit of the doubt with plenty of time to get back to me and the priority seems to have been set at more important matters than the reason Hartford Toyota Superstore is in business in the first place, for it's customers. Don't bother attempting to rectify now. You had plenty of time. My business is definitely gone elsewhere. More

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They treated me super well they are friendly Sonia very attentive helped me to get out as quickly as possible tremendous employee and great team attentive helped me to get out as quickly as possible tremendous employee and great team More

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Tried to setup appointments many times to buy after my lease was done. No call backs managers that don't care. I was going in to purchase my vehicle no financing also would be very easy. That place just d lease was done. No call backs managers that don't care. I was going in to purchase my vehicle no financing also would be very easy. That place just does not care about there customers it's a shame because I really like the car and just wanted to buy it outright. When I finally got a buy out quote they added in all sort of fishy fees. Beware from buying from there. More

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Great experience here at Hartford Toyota as always!!! Thanks to Briana and Tony for all their help... Briana answered all my questions and went above and beyond. Thanks again guys! Great team! Thanks to Briana and Tony for all their help... Briana answered all my questions and went above and beyond. Thanks again guys! Great team! More

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Tony and Brianna were any absolute pleasure to work with. Brianna made the process of choosing a car smooth and easy. And Tony made the financing part of it a breeze too. I look forward to working with these Brianna made the process of choosing a car smooth and easy. And Tony made the financing part of it a breeze too. I look forward to working with these guys again in the future. More

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Brianna,Knew exactly what I wanted and needed and Brianna, Knew exactly what I wanted and needed and followed threw with every request and question I had, I would highly recommend Brianna and hope to Brianna, Knew exactly what I wanted and needed and followed threw with every request and question I had, I would highly recommend Brianna and hope to be able work with her in the future, Thank you Brianna for your diligent effort to make this purchase seamless Chris More

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