Brittany Hill | Page 17

great customer service Johnny Willks Brittany Hill and Sam Choi ...the loaner crew and the tech “This Team “ stands for great service ( so far looking at the engine bay it l Johnny Willks Brittany Hill and Sam Choi ...the loaner crew and the tech “This Team “ stands for great service ( so far looking at the engine bay it look like quality work... i hope the bottom end are the same) More

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To the point, knowledgeable, very "personable" WorkedWith Neal overTheLastCouple of years. Very Knowledgeable. Attentive To the customer's needs. 9/10 GreatExperience All Around. Neal! please Kee WorkedWith Neal overTheLastCouple of years. Very Knowledgeable. Attentive To the customer's needs. 9/10 GreatExperience All Around. Neal! please Keep the "WowFactor" Going -Sam More

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Service is topnotch!! This is what customer should be. Miss Brittany receives me with a warm welcome and a smile. She is courteous, listenes carefully to wha is topnotch!! This is what customer should be. Miss Brittany receives me with a warm welcome and a smile. She is courteous, listenes carefully to what I say and handles her business in a professional and efficient manner. More

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Amazing service! Brittany always goes above and beyond to ensure that my service experience is amazing! Thank you for always providing exceptional customer service. I Brittany always goes above and beyond to ensure that my service experience is amazing! Thank you for always providing exceptional customer service. I will always consider BMW of Catonsville as my second home. More

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Great team to work with I just bought my second car from them this year - they worked a great deal, and the service team has always been really efficient and a pleasure to wo I just bought my second car from them this year - they worked a great deal, and the service team has always been really efficient and a pleasure to work with. More

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Amazing Service! Brittany Hill is always very accommodating when calling for appointments. She keeps me updated and is very helpful whenever I have questions. I only c Brittany Hill is always very accommodating when calling for appointments. She keeps me updated and is very helpful whenever I have questions. I only come here because she’s here . Definitely an asset to the company. More

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Exceptional Service I initially took my car in for service at NorthWest BMW because my driver window would not roll up. I also asked my service manager to check for a pul I initially took my car in for service at NorthWest BMW because my driver window would not roll up. I also asked my service manager to check for a pulling feeling I felt when accelerating. My car was being serviced for an entire month and repairs were placed that I did not approve and or have issues with. When I went to pick my car up I wasn't pleased with how I was treated pertaining to my loaner and the amount I had to pay. When I left and went home to only start my car back up, I heard a loud noise. I instantly took it back to the dealership for my service advisor, Sales manager and Parts manager to listen to the noise to say it was completely fine. They said oh it's probably because you are going from the 2016 X6 loaner truck back to my 2012 X6 truck that was older. They said it was completely fine and a much stronger starter. I said that it didn't sound normal and went and got several second opinions. Everyone that listened, even from BMW NorthWest Collinison manager, said it don't sound right either and to take it somewhere else to get another diagnostic. So because they felt nothing was wrong with my truck or would check too see if anything was wrong, it pushed me to go somewhere else. I went to Catonsville BMW and met service advisor Brittany Hill. I explained to her what was goin on and she heard the noise as well. Parts identified 2 cracks in my brand new starter that had been worked on for an entire month. Brittany took care of everything that needed to be redone. She went over and beyond and gave exceptional service. She was patient with me through my frustrations. I left the dealership today as a satisfied customer felling stress free. Brittany has gained a new customer from here on out. I highly recommend anyone that go to Catonsville to ask for Brittany when they arrive to service. Great Job is all I can say. More

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No pressure, great service, and good advice! I had previously visited another BMW dealership, but was not impressed with the customer service. I walked into BMW of Catonsville and immediately was I had previously visited another BMW dealership, but was not impressed with the customer service. I walked into BMW of Catonsville and immediately was impressed with their level of customer service. Garry Leonce, in particular, provided me with service of the highest level. Garry never pressured me into purchasing a new vehicle. Instead, he provided me with some advise that helped me make a decision that worked out for the best. I love my BMW 428i and look forward to my next purchase. Cheers! More

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Awesome Service!!!! My experienced was awesome!! The timeframe was the best no long waits!! I got what I asked for without a fight!!! Russel BMW rocks 5 star staff!!!!! My experienced was awesome!! The timeframe was the best no long waits!! I got what I asked for without a fight!!! Russel BMW rocks 5 star staff!!!!! More

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GREAT EXPERIENCE AND GREAT SERVICE AT BMW I BOUGHT MY CAR FROM BMW OF CATONSVILLE AND TOM EATON HELPED ME A LOT ANSWERING A LOTS OF QUESTIONS HE IS A VERY POLITE AND HE KNOWS HIS CARS BETTER T I BOUGHT MY CAR FROM BMW OF CATONSVILLE AND TOM EATON HELPED ME A LOT ANSWERING A LOTS OF QUESTIONS HE IS A VERY POLITE AND HE KNOWS HIS CARS BETTER THEN ANYONE I KNOW HE WILL MAKE EVERYTHING FITS YOU BUDGETS AND HE WILL WORK WITH EVERYONE .HE IS A VERY NICE PERSON AND WOULD RECOMMEND HIM TO EVERYONE I KNOW AND THE SERVICE DEPARTMENT I ALWAYS WORK WITH JAMIE BRENNEMAN .SHE IS VERY NICE AND HELPFUL IN EVERYWAY WHEN IT COMES TO SERVICE BRITTANY HILL HELPED ME TOO AND CINDY HAHN THEY ALL EVERY NICE AND POLITE …..THERE ARE MORE PEOPLE TO THANK FOR HELPING AS WELL BUT I CANT REMEMBER EVERYONES NAME THANK YOU ALL AT BMW OF CATONVILLE More

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