Brittany Weiss
Brittany Weiss at Autohaus BMW

Brittany Weiss | Page 25

Service Advisor

Autohaus BMW

3015 S. Hanley Road
St. Louis, MO 63143

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4.6
261 Reviews
4.6

261 Reviews

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261 Reviews of Brittany Weiss

April 30, 2023

Dealership Rating
Employee Rating

Bad communication, no communication. On a scheduled day of my airbag recall appointment when I dropped my car then I was told that they don’t have enough mechanics and that they didn’t More

by Ned
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
May 30, 2023

Autohaus BMW responded

We apologize for the delays in repairing your airbag. We had some delays that put us behind and we should have done a better job of communicating. If there is anything we can do to make up the time you lost, please reach out to our Service Director, Todd Feuerhaken, at 314-727-8870 to discuss. Thank you.

April 28, 2023

Dealership Rating
Employee Rating

Yes too many questions Thank you Thanks again Nothing more to say Yes yes yes More

by Shorem
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joe Emerson

Aug 11, 2023

Autohaus BMW responded

Thank you for the 5-star review! We appreciate it:)

April 26, 2023

Dealership Rating
Employee Rating

Smooth, from the adviser Britney, mechanic Greg to the cashier Ashley….. Thank you very much for your great service More

by Flori Rr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Todd Feuerhaken, Zinaida Bajramovic , Both guys inside the service garage

Aug 11, 2023

Autohaus BMW responded

Thank you for the great review, Flo!

Aug 13, 2023

Flori Rr responded

Just awesome service

April 22, 2023

Dealership Rating
Employee Rating

The service was great and even the waiting area space was amazing…I could have spent all day there More

by Newbie21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 11, 2023

Autohaus BMW responded

Thank you for the 5-star review! We are glad you liked it.

April 22, 2023

Dealership Rating
Employee Rating

Autohaus is hands down the best BMW dealership in the Midwest. Excellent staff and service. Amazing showroom, service drive and shop! More

by mrhorstmann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Clem, Chris Buie, Todd Feuerhaken, Zinaida Bajramovic , Patti Kupfer, Dan Wirick

Aug 11, 2023

Autohaus BMW responded

Thank you for the 5-star review! We appreciate your kind words very much.

April 22, 2023

Dealership Rating
Employee Rating

professional and courteous. this was my first interaction. i was impressed and will use this dealership moving forward. More

by chris
Recommend Dealer
Yes
Aug 11, 2023

Autohaus BMW responded

Thank you for the 5-star review, Chris!

April 22, 2023

Dealership Rating
Employee Rating

Brittany Weiss. . Her relentless efforts to make sure that my X5 was available for the trip back to northwest Iowa was just the type of service that I needed for conf More

by Darryl Austin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brandon Pittman

Aug 11, 2023

Autohaus BMW responded

That's great, thank you for letting us know about your Service Visit in your review! We appreciate your business very much, see you next time.

April 20, 2023

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Employee Rating

Great experience with this dealership! This was my first time getting car service ever and the staff was really helpful and even got me a loaner while the work was being finished. Thanks a More

by Camron D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Clem, Chris Buie

May 16, 2023

Autohaus BMW responded

Thank you for the great review, Camron! It was our pleasure!

April 07, 2023

Dealership Rating
Employee Rating

My advisor Brittany was super awesome☺️! She kept me up to date with the service step by step. I’d prefer her as my advisor for every visit! More

by Queen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 08, 2023

Autohaus BMW responded

Thank you so much for the 5-star review! We are happy to be of service and look forward to the next time, take care!

April 07, 2023

Dealership Rating
Employee Rating

Simply impossible to reach out to my service representative with your phone system (frustrating) Ger A Better phone system that allows you to speak with your service representative! More

by RicEb1223
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
May 16, 2023

Autohaus BMW responded

Thank you for your review. We apologize for your inconvenience. Heavy incoming phone volume is something we are constantly working on, especially in early mornings while we are assisting service customers in person. Afternoon incoming call volume seems to be much less, and we are able to return calls more readily.

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