Brittany Weiss | Page 6

Went in for oil change and a recall and received excellent service. Will be back! excellent service. Will be back! More

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Very efficient scheduling for service. Service was performed timely and communication was exceptional. Would definitely recommend. Service was performed timely and communication was exceptional. Would definitely recommend. More

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1. Communication with my sevice tech Brittani Weiss was very bad. The dealership had my vehicle for 3 weeks the only time she communicated with me was when I dropped the vehicle off and when it was ready. very bad. The dealership had my vehicle for 3 weeks the only time she communicated with me was when I dropped the vehicle off and when it was ready. I called her 3x to only get voicemail with no return call. 2. The service department broke my wheel lugs although they put new wheel lugs on free they didn't replace wheel lock lugs. They stated wheel lock was not in vehicle but had someone called me they where in fact in the vehicle. 3. I was charged a diagnostic fee for a issue that was covered by a warranty of which I was told was covered under warranty. These are the reasons why my experience was not good More

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When I take my Honda to the dealership for service they always return it washed. When picking up my BMW after a few days I know it will need washing. By me. Also, bought my X5 2 months ago with monitor iss always return it washed. When picking up my BMW after a few days I know it will need washing. By me. Also, bought my X5 2 months ago with monitor issues that they been unable to resolve. Been in twice so far. AC too had issues which they hopefully resolved. More

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Very clear communication; highly responsive. Kind and courteous customer service. Always has been a pleasure to work with. Thank you! Kind and courteous customer service. Always has been a pleasure to work with. Thank you! More

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The staff at Autohaus BMW was exceptionally nice and enjoyable to talk to and excellent in their service! The pricing was very reasonable. A special shout out to Brittany my service advisor. Finally, enjoyable to talk to and excellent in their service! The pricing was very reasonable. A special shout out to Brittany my service advisor. Finally, I found the dealership itself an enjoyable place to go. My spouse and I never mind our brief wait as they have the best premium coffee bar. It seems like everyone enjoys their job… and that’s a very good thing to see. More

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My experience was very positive and they explained everything clearly. Everyone was extremely nice and helpful. Thank you everything clearly. Everyone was extremely nice and helpful. Thank you More

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Every time I go to this dealership I am blow away by the professionalism, friendliness, and attentiveness of the staff! Plus the location itself is clean, has an awesome showroom and waiting area, and top t professionalism, friendliness, and attentiveness of the staff! Plus the location itself is clean, has an awesome showroom and waiting area, and top tier snacks, which when you are waiting die your car to be serviced it makes the time go by faster. Which, for an oil change at least, it take a little over an hour, which is reasonable, and they will run your car through the wash! My advisor and the tech were fantastic and I loved that they send you a video of your multipoint inspection. Will be returning here for all of my service needs. More

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The service team are ungrateful for my business. They’re not kind. They don’t use the words thank you. The service mgr Chris Klem is equally as bad. I’ll never buy another car from Autohaus and will They’re not kind. They don’t use the words thank you. The service mgr Chris Klem is equally as bad. I’ll never buy another car from Autohaus and will be taking my service to a different BMW dealership. More

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I bought my first BMW from autohaus in 2017. The service and treatment has been amazing. I bought my second BMW from autohaus m550I in 2023 same amazing treatment up until my last visit for an o The service and treatment has been amazing. I bought my second BMW from autohaus m550I in 2023 same amazing treatment up until my last visit for an oil change and break fluid change. I was very disappointed on receiving my vehicle back with ivory Iinterior in color with oil on the door handle on the seat on the armrest. Only to have to bring it to their attention to address it. That was very disappointing for me! More

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