I brought the vehicle in for a Pre Purchase Inspection.
Although Honda noted some major issues with the Condenser, Compressor and other issues, Honda did not reference the immense amount of rust that was a
Although Honda noted some major issues with the Condenser, Compressor and other issues, Honda did not reference the immense amount of rust that was all throughout the engine compartment and undercarriage. They did mention rust on the rotors but that's the only mention of rust. All nuts, bolts, and clamps were rusted and deteriorated. Radiator support was not holding, and the headlight was hanging inside not supported. I had hoped for more while paying for an independent PPI from Honda. I returned the car, so I no longer have it in my possession.
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by tracirandolph03
Verified Customer
Verified Customer
Aug 17, 2026 -
Honda of Valley Stream responded
Traci, thank you for your feedback. We want to clarify that your vehicle was brought to us to inspect the air conditioning and steering concerns, and our findings were based on that scope of work. Regarding rust, surface rust is normal on vehicles of all ages and is more pronounced on older vehicles. We address corrosion on components that directly affect vehicle safety and performance, such as brake rotors, which is why that was noted. We are sorry if you were expecting a broader inspection and we regret any miscommunication around the scope of service. We are glad you were able to make an informed decision about the vehicle.
Diagnosed and fixed the problem quickly and efficiently.
Good communication through out. Would return here
Good communication through out. Would return here
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by estherbeer1
Verified Customer
Verified Customer
Service Price Transparency
Aug 14, 2026 -
Honda of Valley Stream responded
We are glad the team got to the bottom of the issue quickly and kept you in the loop throughout! We look forward to welcoming you back and don't hesitate to reach out if there is anything else we can help with!
Honest, fair, and communicative.
The process to get in touch with representatives within service and receive timely updates is streamlined, intuitive, and very easy.
The process to get in touch with representatives within service and receive timely updates is streamlined, intuitive, and very easy.
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by JDS
Verified Customer
Verified Customer
Jul 29, 2026 -
Honda of Valley Stream responded
We appreciate the kind words! Honest communication and a seamless process are things we truly stand behind. We are glad that came through in your experience. Don't hesitate to reach out if there is anything else we can help with!
She was great to work with!
Communication was excellent throughout the entire process, and she made everything easy from start to finish. She was responsive, friendly, and profe
Communication was excellent throughout the entire process, and she made everything easy from start to finish. She was responsive, friendly, and professional
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by sacconewedding2019
Verified Customer
Verified Customer
Service Price Transparency
Jul 27, 2026 -
Honda of Valley Stream responded
We are so glad she made the whole experience so smooth and stress free! That level of communication and care is exactly what we strive for. Don't hesitate to reach out if there is anything else we can help with!
This Honda Service Center provides great service overall.
The staff are professional and respectful when sharing information.
The staff are professional and respectful when sharing information.
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by klcec05
Verified Customer
Verified Customer
Service Price Transparency
Jul 27, 2026 -
Honda of Valley Stream responded
We appreciate the kind words! We are glad the team continues to deliver a professional and respectful experience with every visit. Don't hesitate to reach out if there is anything else we can help with!
Easy to schedule appointment online.
Friendly service advisor. Appropriate care taken with vehicle. Satisfied customer.
Friendly service advisor. Appropriate care taken with vehicle. Satisfied customer.
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by jcbug2
Verified Customer
Verified Customer
Service Price Transparency
Jul 27, 2026 -
Honda of Valley Stream responded
We are glad the whole experience from scheduling to service hit the mark! Don't hesitate to reach out if there is anything else we can help with!
Great service the oil change was done and the tire was
fixed as requested thank w
fixed as requested thank w
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by aliceny27
Verified Customer
Verified Customer
Jul 24, 2026 -
Honda of Valley Stream responded
We are glad the team got everything taken care of in one visit! Don't hesitate to reach out if there is anything else we can help with!
Briyanna Jones and Alex Marcel are two of the BEST reps
for any business with which I have dealt. They are honest, patient, knowledgeable and courteous. They are wonderful representations for Honda. The
for any business with which I have dealt. They are honest, patient, knowledgeable and courteous. They are wonderful representations for Honda. The only reason I keep purchasing Hondas from the Valley Stream dealership is because of the wonderful service I get at the service center.
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by AUNTIEEMI52
Verified Customer
Verified Customer
Service Price Transparency
Jul 24, 2026 -
Honda of Valley Stream responded
What a wonderful compliment for Bryanna and Alex! Knowing that our service team is the reason you keep coming back means everything to us. We will make sure they both see this. Don't hesitate to reach out if there is anything else we can help with!
Quick service and turnaround time.
Briyanna was very courteous throughout the whole process and offered all explanations regarding the service process.
Briyanna was very courteous throughout the whole process and offered all explanations regarding the service process.
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by nathan.ydchen
Verified Customer
Verified Customer
Service Price Transparency
Jul 14, 2026 -
Honda of Valley Stream responded
We are glad Bryanna kept you well informed and made the whole visit run smoothly! We will make sure she knows you appreciated it. Don't hesitate to reach out if there is anything else we can help with!
Briyanna was an absolute pleasure to work with.
She was educated, understanding and easy to work with. She communicated at each step and was always there to assist.
She was educated, understanding and easy to work with. She communicated at each step and was always there to assist.
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by ngoldman1
Verified Customer
Verified Customer
Service Price Transparency
Jul 14, 2026 -
Honda of Valley Stream responded
What a wonderful review for Bryanna! We are so glad she made the whole experience so seamless and kept you informed every step of the way. We will make sure she sees this. Don't hesitate to reach out if there is anything else we can help with!