"Great Buying Experience"
Great service from my sales associate Brock Gordon. Made the purchase easier than going to the Dentist!! Ordered a new 540I in September and due to weather conditions in Germany the vehicle was delayed in shipping and I was without a vehicle longer than expected. The Dealership, along with Brock, kept me informed on the status of the vehicle and went out of their way to help with the cost of a rental vehicle until the vehicle arrived. Great experience and a great dealership to deal with...
- J Fisher
A little addendum to my earlier review. I would also like to thank Scott for helping me with the financing on the car and laying out a path for a complex license plate transfer among my vehicles.
And to John the Genius who taught me alot about the new cars tech and how to use all the tech I was NOT using in my 2013 335 since I never bothered to lean how.,
"CPO 2017 X1 xDrive - fully loaded and over 20% off MSRP!!"
- Brian J
We were shopping for a X1 xDrive. An autobytel.com email linked us to a CPO 2017 X1 xDrive at Knauz BMW. I called Knauz from out of state and client advisor Brock Gordon took my call. I bought the car less than 24 hours later sight-unseen using Brock Gordon as my eyes-and-ears to give the car the thorough white glove inspection inside and out. Upon arrival at the dealership to take delivery, all was as stated and promised; no surprises. Vehicle was as advertised (non-smoker, one owner, Carfax provided) and as shown in all photos posted online. Brock Gordon was excellent through the entire process; patient, informative, honest, thorough, attentive, and completely understood our concerns making a huge purchase sight-unseen from out-of-state with a dealership and personnel that we have never visited before. It could not have gone any smoother or better. Brock, and all the staff at Knauz BMW were great. Nice dealership and people. Would recommend to all looking for a relaxed, comfortable, no-pressure atmosphere to 'kick the tires' or make your BMW purchase.
Gordon and Scott made buying a car easy. Their unparalleled level customer service did not go unnoticed. I highly recommend visiting Knauz and asking for Gordon for your car buying needs.
"The best car buying experience!"
From start to finish, our experience with Knauz BMW was truly exceptional. Both Brock and Yale made every effort to ensure we had a smooth and efficient purchasing experience. Yale's personable and up beat attitude made us feel right at ease, and his knowledge about our trade in vehicle was pleasantly unexpected! We left with an awesome car, purchased at a great price, without enduring a single sales pitch. Thank you, Brock, Yale, Brandon, and Doug! You all made our 2.5 hour trip down to Knauz completely worth it.
"Great Overall Experience"
I had a great experience buying my X3 from Kanuz. I worked predominately with Yale Kim on the sales side and he was great. Spencer, the genius, helped answer all my questions and was great to work with.
"Friendly, relaxed, fun purchase experience."
I recently purchased a used BMW from Karl Knauz BMW. I found the experience to be extremely positive. The staff were friendly, informed and helpful. They were attentive without pressuring me into a decision. Brock took plenty of time to explain the vehicle that I was purchasing, and the process. I understood the terms and structure of the loan and payments before committing to the purchase. I would definitely recommend Brock and the rest of the team at Karl Knauz.
"Great experience, excellent service"
I love my new BMW, the buying experience was exceptional, the salesperson Brock went out of his way to provide the very best levels of service.
They sold me a beautiful car. Unfortunately, I can't actually drive it as they have failed to send me the registration or temporary permit. I have tried repeatedly over the last week to convince them that this was a necessary item for me to actually be able to drive the car, but their disorganization is profoundly impressive! For now, all I can do is admire it in my driveway......................................
"Knauz the bessttt "
- Vijay sivarajan
Brock Gordon is fantastic and truly made the purchasing of our car (X3) relaxing and comfortable. we had an extremely good experience. He's patient, caring and wants to be the best help he can be. I found him to be professional, friendly, well informed, and helpful.
Brock Gordon, Bob Graziano and doug worked so hard to make us feel comfortable, and to accommodate us. The staff at Karl Knauz BMW was fabulous.
I am looking forward to my many years with Knauz