Bruce Hanson | Page 25

Flood Mazda responded

Hi, Thank you so much for sharing your experience with Flood Mazda. Our goal is 100% customer satisfaction, and it sounds like we achieved that with you. Thank you for your business and we look forward to seeing you again. Sincerely, KATHLEEN BABBITT Customer Relations Specialist Flood Mazda kathiebabbitt@floodauto.com 401-284-4700

Flood Mazda responded

Hi Thomas, Thank you for the 5-Star review! We appreciate your business and the great review! We stive for 100% customer satisfaction. It sounds like we achieved that with you. We hope that you are enjoying your new car and look forward to seeing you soon. Sincerely, KATHLEEN BABBITT Customer Relations Specialist Flood Mazda kathiebabbitt@floodauto.com 401-284-4700

Flood Mazda responded

Hi David, The Mazda team is happy to hear you always have a great experience with us. We want every experience to be "five Stars"! We appreciate your business and hope to work with you again soon. Sincerely, KATHLEEN BABBITT Customer Relations Specialist Flood Mazda kathiebabbitt@floodauto.com 401-284-4700

Flood Mazda responded

Dear Keith, Thank you for the excellent feedback and 5-Stars! We appreciate your business and hope to serve you again soon. Sincerely, KATHLEEN BABBITT Customer Relations Specialist Flood Mazda kathiebabbitt@floodauto.com 401-284-4700

Flood Mazda responded

Hi, Thank you for the excellent feedback and 5-Star review! We appreciate your business and hope to serve you again soon. Sincerely, KATHLEEN BABBITT Customer Relations Specialist Flood Mazda kathiebabbitt@floodauto.com 401-284-4700

Flood Mazda responded

Thomas, Thank you so much for taking the time to write a review. We welcome feedback whether positive or negative. Our service department is extremely thorough with every technician being Mazda Certified. If they made recommendations to you regarding your vehicle, it was in the best interest of insuring that your vehicle is running optimally and safely. That being said, they are recommendations that you are welcome to decline as you have in the past few visits that you have made to our service department. Bruce Hanson one of the people you tagged in this review is a Master Mazda Certified Technician with approximately 20 years of experience just servicing Mazdas alone. I'm not sure where you decided to have it looked at after your visit, if the technician was Mazda Certified, trained specifically to service Mazdas or what they observed. I can't really speak to that. All I know is that you brought your vehicle to Flood Mazda to have it serviced, Flood Mazda does not cut corners and is 100 percent transparent in every aspect of its business including taking the time to do meticulous work on each and every vehicle that enters our service department. Our entire award winning service team as well as the staff at Flood Mazda is committed to being an inclusive customer service centric environment which is well documented and evident in not just our reviews, awards and accolades but in our corporate culture stemming from the ownership down to every employee in the Flood Auto Group. Maintaining the highest levels of quality, adhering to Mazda's guidelines for service and ensuring we do our very best to provide the best service possible is our mission. You are most welcome to contact me personally anytime to discuss any issues that you may have regarding your vehicle, our service department or anything else you feel I can assist you with. I look forward to hearing from you. Jason J. Palmari Director of Business Development Flood Mazda 220 Old Tower Hill Road Wakefield, RI 02879 www.floodmazda.com jpalmari@floodauto.com dealership: 1.401.284.4700 direct: 1.401.284.4703 cell call/text: 1.401.400.2782

Flood Mazda responded

Dear Barry, Thank you for the 5-Star review and feedback! We appreciate your business and hope to serve you again soon. KATHLEEN BABBITT Customer Relations Specialist Flood Mazda kathiebabbitt@floodauto.com 401-284-4700

Flood Mazda responded

Thank you for the positive review on our dealership. We appreciate your business and value our customers. We stand by our service in excellence and are always here to help. KATHLEEN BABBITT Customer Relations Specialist Flood Mazda kathiebabbitt@floodauto.com 401-284-4700

Flood Mazda responded

Thank you for the 5-Star review! We appreciate you taking the time to review our dealership. Thank you for being a valued customer. we look forward to seeing you again. KATHLEEN BABBITT Customer Relations Specialist Flood Mazda kathiebabbitt@floodauto.com 401-284-4700

Flood Mazda responded

Dear Heather, Thank you for the 5-Star review. We value our customers and appreciate you taking the time to review our dealership. We hope to serve you again soon. KATHLEEN BABBITT Customer Relations Specialist Flood Mazda kathiebabbitt@floodauto.com 401-284-4700