Bryan Wingfield | Page 20

Drove into the service entrance and someone greeted me as I stepped out of my vehicle. Walked straight to counter, let them know what was wrong. They got all my info and my loaner vehicle was ready for me to I stepped out of my vehicle. Walked straight to counter, let them know what was wrong. They got all my info and my loaner vehicle was ready for me to leave. Once service was completed. They explained what they did and they pulled my vehicle to the door and away I went. Excellent service. Thank you. More

by CHUNT3 Verified Customer Verified Customer

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Didn't fix the problem but thanks anyway they said it was my tire but its not .The first time going to them they fixed my wheel bearing only on my passenger back tire and did not replace my driver back side my tire but its not .The first time going to them they fixed my wheel bearing only on my passenger back tire and did not replace my driver back side when its needs to be replaced. You don't just fix one side of a brakes you do both so you doboth wheel bearing. More

by LAKEISHAHAMER Verified Customer Verified Customer

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Very disappointed with the dealerships costumer service, on the sales floor and in service. I have been a loyal customer. I bought my first Explorer with Mike Murphy. Choose to go no where else to have it s on the sales floor and in service. I have been a loyal customer. I bought my first Explorer with Mike Murphy. Choose to go no where else to have it serviced. When looking to buy a 2020 explorer (NEW) and trade my other in the sales gentleman would not negotiate. He said “When your looking for a big girl car payment come back and see me.” I disappointedly walked away and continued my hunt at other dealerships. After finding what I was looking for at another Ford Dealership I bought my car. The vent rear vent broke a couple months after purchasing. I then called Mike Murphy (where I didn’t purchase my car to have them service the car and order the vent part), in November. It is now almost June and I have yet to get a call for the part or to get it fixed. Yesterday I called because for some reason my trunk wouldn’t release to open. My car is still under warranty. I asked what my options would be as they are VERY busy, 4 weeks out. I completely understand but I travel with my family for sports it’s hard when you can’t use your trunk. I was told by the service department, “ It looks like you didn’t buy your car from us so there is nothing we can do besides wait for an appointment.” Well I tried to buy my car from you, I have ONLY had this car serviced with you ... and yet I’m still treated like the black sheep. Where is the costumer service, I continue to try to spend my hard earned money with your company but am reassured I’m not a priority. More

by Alexis Verified Customer Verified Customer

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Always a very helpful service staff. I trust to get my truck serviced at Mike Murphy Ford and will continue to go back to them. truck serviced at Mike Murphy Ford and will continue to go back to them. More

by Schiff Verified Customer Verified Customer

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The staff is extremely professional and friendly. I have never had any issues with booking appointments and getting timely work done. Work is top notch never had any issues with booking appointments and getting timely work done. Work is top notch More

by GRAVESRS Verified Customer Verified Customer

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Usually very prompt, we’ve been taken care of very well, well informed and friendly atmosphere! Hopefully we can do business for years to come and thanks for the fine job on Brenda’s Explorer FORDS RULE well informed and friendly atmosphere! Hopefully we can do business for years to come and thanks for the fine job on Brenda’s Explorer FORDS RULE More

by Joe coile Verified Customer Verified Customer

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Mike Murphy Ford is the best car dealership i have bought a car from. I travel from Florida to Morton Illinois to buy there. I am always treated with kindness and respect. I am always happy with everything a car from. I travel from Florida to Morton Illinois to buy there. I am always treated with kindness and respect. I am always happy with everything about Mike Murphy Ford!!! More

by RHSVICTORIA Verified Customer Verified Customer

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Mike Murphy Ford has a great service department.Very prompt and got it done in the time they said they would. Offered a beverage while I waited. I would recommend them. ***** prompt and got it done in the time they said they would. Offered a beverage while I waited. I would recommend them. ***** More

by Thelittledoos Verified Customer Verified Customer

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Always willing to do whatever they can to make your experience with Mike Murphy Ford the best! I can always count on nothing but the best service when I go to MM Ford! experience with Mike Murphy Ford the best! I can always count on nothing but the best service when I go to MM Ford! More

by JMMEIS Verified Customer Verified Customer

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Great people, very pleased with the service, hardly no wait, very clean, very fast and efficient. Will definitely be coming back again for more service! wait, very clean, very fast and efficient. Will definitely be coming back again for more service! More

by Ab331b Verified Customer Verified Customer

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