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Bryan Wingfield
265 Reviews
Dealership Experience
11 yrs, 6 mos
Industry Experience
11 yrs, 6 mos
265 Reviews
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265 Reviews of Bryan Wingfield
Verified Customer
November 09, 2023
We had a terrible experience. We have used the parts department twice. Once to repair a bulging tire and this time for a couple repairs. We purchased a close to 4,000 dollar bumpe We have used the parts department twice. Once to repair a bulging tire and this time for a couple repairs. We purchased a close to 4,000 dollar bumper to bumper warranty and tire warranty when we first bought the car. We were told we would never have to worry about unexpected repairs if we paid up front. The first time they refused to repair the tire unless it completely popped, when it is advised not to drive on a bulging tire, because it can lead to more serious accidents if it were to pop on the road. This time we took it in to get it looked at. They never mentioned any cost for a diagnostic test. They also never asked us if a diagnostic test was okay. They found two problems with my car and told us that one was covered and the other was not. We opted to repair the one not covered ourselves. They then charged us a 164 dollar fee for the diagnostic test. They said it would have been covered if the warranty covered the repair. I could have taken it to the local advanced auto and got it done for free. Not to mention one of the problems they found was covered, but they put the diagnostic under the problem that wasn't covered instead. We have bought two vehicles from Mike Murphy Ford. The first one we did not have a warranty one. We thought the salesman were very helpful and appreciated them, so we bought another vehicle. But since this experience with the warranty, we will not buy another vehicle from them. They took advantage of us, and we will continue to let people know not to use them in the future. More
by jacobjroberts96
Other Employees Tagged: Kersen Cranwill
October 26, 2023
Awesome service, friendly and professional. Very reliable. They truly care about my car. Only place I take my car. Very reliable. They truly care about my car. Only place I take my car. More
by CBELLES
Other Employees Tagged: Matt Gensler , Jeremy Englert
October 18, 2023
X x x x x x x x x x x x x x x More
by TCHRPH1
Other Employees Tagged: Matt Gensler , Robin Berglin, Kersen Cranwill, Jeremy Englert
October 17, 2023
Matt is always very helpful in service. Very informative and the work on my vehicle is always done on time. Very informative and the work on my vehicle is always done on time. More
by TIMPUENTESARTIST
Other Employees Tagged: Matt Gensler , Robin Berglin, Kersen Cranwill, Jeremy Englert
October 17, 2023
Friendly people to work with. I would recommend everyone buying from Mike Murphy Ford. Offered to take me anywhere I wanted to go while I waited for service I would recommend everyone buying from Mike Murphy Ford. Offered to take me anywhere I wanted to go while I waited for service More
by cathygraham44
Other Employees Tagged: Matt Gensler , Robin Berglin, Kersen Cranwill, Jeremy Englert
October 16, 2023
Brian was referred to me by a friend for service and I just scheduled my first service appointment for our Mustang. So far I give Brian 5 Stars for being easy to talk to, knowledgeable, and for working w just scheduled my first service appointment for our Mustang. So far I give Brian 5 Stars for being easy to talk to, knowledgeable, and for working with me to get the car in ASAP. Thanks Brian. More
by Dan Basham
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