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Bryan Wyatt
Bryan Wyatt at Joe Machens Capital City Ford

Bryan Wyatt

Service Writer

Joe Machens Capital City Ford

807 Southwest Blvd
Jefferson City, MO 65109

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4.3
13 Reviews
4.3

13 Reviews

Write a Review

13 Reviews of Bryan Wyatt

February 23, 2026

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Employee Rating

Excellent customer service. Only concern was when we received a call about additional work being needed but it was a mix up in customers. However, Wyatt addressed it and clarifi More

by Sut2025
Recommend Dealer
Yes

Other Employees Tagged: Bryan Wyatt

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Feb 23, 2026

Joe Machens Capital City Ford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

Feb 23, 2026

Joe Machens Capital City Ford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Wyatt here at Joe Machens Capital City Ford.

February 20, 2026

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We had a much better experience this visit for service than we have in the past. Great improvement! More

by LOOPERS2B
Recommend Dealer
Yes

Other Employees Tagged: Bryan Wyatt

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Feb 20, 2026

Joe Machens Capital City Ford responded

We’re glad your Lincoln service visit was much smoother this time. Bryan and our service team appreciate your feedback and look forward to keeping up the improvements.

February 20, 2026

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Employee Rating

Maintenance took all day, still have not received a receipt for what maintenance was performed. On line tracking did not work. However truck seems to be doing well. More

by jplueck.57
Recommend Dealer
Yes

Other Employees Tagged: Bryan Wyatt

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Feb 20, 2026

Joe Machens Capital City Ford responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Joe Machens Capital City Ford. Please don't hesitate to reach out if you need further assistance!

February 17, 2026

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Didn't fix a single thing They've never called me back to give me any kind of updates or anything else regarding the prior repairs done to my car More

by 11jamiller84
Recommend Dealer
No

Other Employees Tagged: Bryan Wyatt

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Feb 21, 2026

Joe Machens Capital City Ford responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. GSM - Harold Love hlove@machens.com

February 11, 2026

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Employee Rating

Arrived a bit earlier than appointment, but they started immediately. Liked the updates on my phone. Great area to wait for the short time to finish More

by VICKILLOYD49
Recommend Dealer
Yes

Other Employees Tagged: Bryan Wyatt

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Feb 11, 2026

Joe Machens Capital City Ford responded

Thank you for noting our ability to start your Lincoln’s service right away and for appreciating the phone updates. Bryan and the team are pleased the waiting area was comfortable during your quick visit.

February 10, 2026

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Employee Rating

I told myself I'd never go back after I had multiple bad experiences a couple years ago. I questioned how ethical the dealership was trying to charge a diagnostic fee for recall work, where other dealership More

by ivybjla
Recommend Dealer
Yes

Other Employees Tagged: Bryan Wyatt

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Feb 10, 2026

Joe Machens Capital City Ford responded

Thank you for giving us another chance with your Ford F-150. We’re glad Bryan and our service team handled the recall work without any unexpected fees and improved your experience. We look forward to helping you again whenever you need us.

February 07, 2026

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Employee Rating

No They did a great job I got everything fixed that need to be done More

by LSPTOY
Recommend Dealer
Yes

Other Employees Tagged: Bryan Wyatt

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Feb 07, 2026

Joe Machens Capital City Ford responded

Bryan and our service team are thrilled to hear that all necessary work on your Ford was completed. We appreciate you sharing your experience and look forward to helping you in the future.

February 06, 2026

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Employee Rating

They got the work down, thermostat was not working. Wyatt kept us updated on the service and was very pleased with his work. More

by kkennon
Recommend Dealer
Yes

Other Employees Tagged: Wyatt.

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Feb 06, 2026

Joe Machens Capital City Ford responded

Thank you for trusting us with your Ford EcoSport’s thermostat repair. We’re pleased our updates kept you informed and that you’re happy with the results. We’ll pass your praise along to Bryan.

February 05, 2026

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Employee Rating

Timely, courteous, got right to my vehicle & I didn’t have to wait long. Lounge was also very clean. More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ryen Hatfield , Allison Morrow

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Feb 05, 2026

Joe Machens Capital City Ford responded

Thank you for sharing your feedback. We’re pleased our team provided prompt, courteous service on your Ford and that you found the lounge clean and comfortable. We look forward to assisting you again.

February 04, 2026

Dealership Rating
Employee Rating

Always on top of things and always willing to help Great sales team and service department More

by Trena
Recommend Dealer
Yes

Other Employees Tagged: Bryan Wyatt

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Feb 04, 2026

Joe Machens Capital City Ford responded

Thank you for highlighting our sales team and service department. We’re glad Bryan and our staff could assist with your Ford Expedition service. Please reach out if there’s anything else we can help you with.

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