Bryan Wyatt
Bryan Wyatt at Joe Machens Capital City Ford

Bryan Wyatt | Page 3

Service Writer

Joe Machens Capital City Ford

807 Southwest Blvd
Jefferson City, MO 65109

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4.4
35 Reviews
4.4

35 Reviews

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35 Reviews of Bryan Wyatt

February 25, 2026

Dealership Rating
Employee Rating

Replaced my engine and cabin air filters with high performance K&N filters on my own. Technician discarded my filters and put OEM filters in without my knowledge or approval. More

by TYLERH9709
Recommend Dealer
No

Other Employees Tagged: Bryan Wyatt

Mar 01, 2026

Joe Machens Capital City Ford responded

Thank you for bringing this to our attention, Tyler, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. GSM - Harold Love hlove@machens.com

Mar 01, 2026

Joe Machens Capital City Ford responded

Thank you for bringing this to our attention, Tyler, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. GSM - Harold Love hlove@machens.com

February 25, 2026

Dealership Rating
Employee Rating

My car feels brand new and it was great experience overall. My car feels brand new and it was great experience overall. The service was great and it provided exactly what I needed. More

by laymalegon
Recommend Dealer
Yes

Other Employees Tagged: Bryan Wyatt

Feb 25, 2026

Joe Machens Capital City Ford responded

It’s great to know Bryan and our team gave your Ford Bronco the attention it needed. We’re thrilled your vehicle feels like new after service. Thank you for the five-star review.

February 23, 2026

Dealership Rating
Employee Rating

Excellent customer service. Only concern was when we received a call about additional work being needed but it was a mix up in customers. However, Wyatt addressed it and clarifi More

by Sut2025
Recommend Dealer
Yes

Other Employees Tagged: Bryan Wyatt

Feb 23, 2026

Joe Machens Capital City Ford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

Feb 23, 2026

Joe Machens Capital City Ford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Wyatt here at Joe Machens Capital City Ford.

February 20, 2026

Dealership Rating
Employee Rating

We had a much better experience this visit for service than we have in the past. Great improvement! More

by LOOPERS2B
Recommend Dealer
Yes

Other Employees Tagged: Bryan Wyatt

Feb 20, 2026

Joe Machens Capital City Ford responded

We’re glad your Lincoln service visit was much smoother this time. Bryan and our service team appreciate your feedback and look forward to keeping up the improvements.

February 20, 2026

Dealership Rating
Employee Rating

Maintenance took all day, still have not received a receipt for what maintenance was performed. On line tracking did not work. However truck seems to be doing well. More

by jplueck.57
Recommend Dealer
Yes

Other Employees Tagged: Bryan Wyatt

Feb 20, 2026

Joe Machens Capital City Ford responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Joe Machens Capital City Ford. Please don't hesitate to reach out if you need further assistance!

February 17, 2026

Dealership Rating
Employee Rating

Didn't fix a single thing They've never called me back to give me any kind of updates or anything else regarding the prior repairs done to my car More

by 11jamiller84
Recommend Dealer
No

Other Employees Tagged: Bryan Wyatt

Feb 21, 2026

Joe Machens Capital City Ford responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. GSM - Harold Love hlove@machens.com

Feb 21, 2026

Joe Machens Capital City Ford responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. GSM - Harold Love hlove@machens.com

February 11, 2026

Dealership Rating
Employee Rating

Arrived a bit earlier than appointment, but they started immediately. Liked the updates on my phone. Great area to wait for the short time to finish More

by VICKILLOYD49
Recommend Dealer
Yes

Other Employees Tagged: Bryan Wyatt

Feb 11, 2026

Joe Machens Capital City Ford responded

Thank you for noting our ability to start your Lincoln’s service right away and for appreciating the phone updates. Bryan and the team are pleased the waiting area was comfortable during your quick visit.

February 10, 2026

Dealership Rating
Employee Rating

I told myself I'd never go back after I had multiple bad experiences a couple years ago. I questioned how ethical the dealership was trying to charge a diagnostic fee for recall work, where other dealership More

by ivybjla
Recommend Dealer
Yes

Other Employees Tagged: Bryan Wyatt

Feb 10, 2026

Joe Machens Capital City Ford responded

Thank you for giving us another chance with your Ford F-150. We’re glad Bryan and our service team handled the recall work without any unexpected fees and improved your experience. We look forward to helping you again whenever you need us.

February 07, 2026

Dealership Rating
Employee Rating

No They did a great job I got everything fixed that need to be done More

by LSPTOY
Recommend Dealer
Yes

Other Employees Tagged: Bryan Wyatt

Feb 07, 2026

Joe Machens Capital City Ford responded

Bryan and our service team are thrilled to hear that all necessary work on your Ford was completed. We appreciate you sharing your experience and look forward to helping you in the future.

February 06, 2026

Dealership Rating
Employee Rating

They got the work down, thermostat was not working. Wyatt kept us updated on the service and was very pleased with his work. More

by kkennon
Recommend Dealer
Yes

Other Employees Tagged: Wyatt.

Feb 06, 2026

Joe Machens Capital City Ford responded

Thank you for trusting us with your Ford EcoSport’s thermostat repair. We’re pleased our updates kept you informed and that you’re happy with the results. We’ll pass your praise along to Bryan.

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